Very bad service , ****** tendencies and arrogant management

****** ,arrogant accommodation On the 4th of April 2025 i booked this stupid accommodating and paid online via booking.com only to arrive there and there was no one to receive me mind you the reception was open , calls were not answered i had to make alternative accommodation 50km away and when I return to enquirer about the mishap no one wanted to take accountability even to come and address me i was given a piece of paper with email and was told to send a complaint there