Dissatisfied With Service

<p>Dear BMW SA</p> <p>I’m flabbergasted by the manner in which the repairs and return job on my car is being handled by the staff members at Fors**** ARC Parow (Body repairs work shop in parow). My 2014, 116 BMW went in for body repairs and came back with a faulty / defective boot lid, and cosmetic light scratches. When we took it in for the body repairs the boot had no faults. After the repairs I collected my vehicle and later noticed that it had more cosmetic scratches.  I then went back to the body repair shop at my own expenses only to get the most poorest of services.</p> <p> </p> <p>Eventually the consultant rebooked my car, to repair the bootlid and t fix the minor cosmetic scratches, after my BMW was there for an entire day, they called me claiming that it was fixed, however the following day the boot continued to be defective. I called and reported this matter to them and they promised to call me back in order to arrange for repairs but didn’t.  What was even more disappointing was the fact that initially they were refusing to take responsibility for these defect, and the consultant still argued with me regarding these defects.</p> <p> </p> <p>I therefore would like BMW to assist me urgently with this matter as Fors**** ARC Parow is your franchise or accredited partner, which should be professional at all times. I also want to state that if a car is sent for repairs the least they can do is clean the vehicle thoroughly after the repairs are carried out and completed to get rid of the paint smell and the dirt and dust that is on the exterior of the vehicle.</p> <p> </p> <p>I feel Fors**** ARC Parow has transgressed against me as a customer, by entertaining such incompetency from their staff, and by failing to sort out this matter amicably,  I also feel that they could have cleaned my car and properly fixed the boot lid when I reported this matter to them on the first time.    I have been inconvenienced, and this experience has caused me unnecessary stress, and expenses. This experience has left a sour taste in my mouth as a result I’m starting to doubt the BMW Brand.</p> <p> </p> <p>I trust that you will help resolve / correct this matter as soon as possible without any further delays.</p> <p> </p> <p>Kind regards</p> <p>Lumkile Ngqakayi</p>