Foton Springs – Poor Communication Regarding Demo Request

On 7 January, I submitted a clear written request for a home demonstration of a Foton V9 Automatic. I was asked to provide my home address so the request could be taken to management, which I did. No feedback followed. Only after I chased the matter on 8 January did I receive a response — which incorrectly claimed that I had agreed to visit the dealership instead. This is not true and not supported by the written communication trail. At no stage did I request a loan vehicle or a showroom vehicle. My request was simply yes or no on whether a home demo could be accommodated. This is a case of poor communication and misrepresentation, not refusal. As a serious prospective buyer, I expected professional, transparent engagement. Rating reflects service and communication, not the vehicle.