FW
Four Water Pool Solutions (PTY) LTD
Unclaimed Business
FW
Four Water Pool Solutions (PTY) LTD
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Four Water Pool Solutions (PTY) LTD
Four Water Pool Solutions (PTY) LTD has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Four Water Pool Solutions (PTY) LTD across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jannie S
1 reviews | Active since Jan 2020
14 Oct 2025, 09:53
? Shell Company
Does this Company exist or are they to ashamed to be associated with Kreepy Krauly / Pentair products . There is absolute no aftersales service. And to think it originated in South Africa. Ferdi Chauvier ( RIP ) must be rolling in his grave.
Helpful (0)
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Jannie S
1 reviews | Active since Jan 2020
14 Oct 2025, 09:53
? Shell Company
Does this Company exist or are they to ashamed to be associated with Kreepy Krauly / Pentair products . There is absolute no aftersales service. And to think it originated in South Africa. Ferdi Chauvier ( RIP ) must be rolling in his grave.
0
Replies (0)dM
devan M
1 reviews | Active since Jan 2020
12 Dec 2024, 08:53
PoorAfterSales Service & Poor Product
I decided to move to Kreepy Krauly away from ZodiacMX8, have a hug bug pro less than a year old, in use for about 10 months. One of the clips that keeps the top hood closed broke off. Handed to ThePoolTeam Randridge. 2 weeks later received unit after service by Fourwater with other items replaced but not the top hood, with only 1 clip keeping it together, sure to break. Poor after sales service from (2 weeks without a pool filter!) & not communicating that they will not replaced top hood as they say not covered by warranty although only used for 10 months. This means kreepy krauly’s design is weak and I will never buy their products again. Poor after sales service
Helpful (0)
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devan M
1 reviews | Active since Jan 2020
12 Dec 2024, 08:53
PoorAfterSales Service & Poor Product
I decided to move to Kreepy Krauly away from ZodiacMX8, have a hug bug pro less than a year old, in use for about 10 months. One of the clips that keeps the top hood closed broke off. Handed to ThePoolTeam Randridge. 2 weeks later received unit after service by Fourwater with other items replaced but not the top hood, with only 1 clip keeping it together, sure to break. Poor after sales service from (2 weeks without a pool filter!) & not communicating that they will not replaced top hood as they say not covered by warranty although only used for 10 months. This means kreepy krauly’s design is weak and I will never buy their products again. Poor after sales service
0
Replies (0)SM
Siyabonga M
1 reviews | Active since Jan 2020
10 Oct 2022, 11:54
Pool after sell service
The service rendered by their parents for Pentair Pool Automation System is below par. I have been trying from March to date for a pool service with no luck.
Helpful (0)
|Replies (0)SM
Siyabonga M
1 reviews | Active since Jan 2020
10 Oct 2022, 11:54
Pool after sell service
The service rendered by their parents for Pentair Pool Automation System is below par. I have been trying from March to date for a pool service with no luck.
0
Replies (0)CV
VL
Vincent L
1 reviews | Active since Jan 2020
4 Nov 2020, 07:34
Don't buy a Kreepy
Owned a Kreepy Dominator for a year. Returned to Makro for repair, presumably under 2 yr warranty. Makro sent to supplier who sent a quote for over R700 for repair, stating without evidence not installed properly, pressure to high etc, when they has access only to Kreepy unit. stated that parts not covered by warranty, although that is not stated. Shocking service and will definitely find an alternative product.
Helpful (0)
|Replies (0)VL
Vincent L
1 reviews | Active since Jan 2020
4 Nov 2020, 07:34
Don't buy a Kreepy
Owned a Kreepy Dominator for a year. Returned to Makro for repair, presumably under 2 yr warranty. Makro sent to supplier who sent a quote for over R700 for repair, stating without evidence not installed properly, pressure to high etc, when they has access only to Kreepy unit. stated that parts not covered by warranty, although that is not stated. Shocking service and will definitely find an alternative product.
0
Replies (0)ES
Etienne S
1 reviews | Active since Jan 2020
19 Dec 2019, 13:26
KREEPY KRAULY (Four Water Pool Solutions) ARE A BUNCH OF ROGUES
Originally got a dominator when I had my pool built, but did not like it at all. Had them exchange it for the kreepy krawly pro. After only six months it suddenly stopped working and I noticed that the weight holder had totally broken in three different places. It has been in the pool all the time and I don't have children or anyone who play around with the machine. Cannot understand how after just 6 months it just broke apart. I contacted them and they told me that I would need to purchase a replacement which is well over a thousand rand. The machine is supposed to have a 1 year guarantee, but this is not mentioned at all. For such a high priced item, you would expect it to last at least for the guarantee period. I would not recommend this product to anyone. Had a Baracuda machine at my previous residence and it gave me excellent service for more than 5 years. The quality of the Kreepy Krauly is of a very inferior, substandard manufacture with the fitting and most of the machine made of very thin, low quality plastic. How they can charge over a thousand rand for a small plastic fitting, that does not even have any mechanisms or anything is a total rip off. If you want to replace the whole head of the machine it costs half of the price that they want to charge for that small part. They do not honour their guarantee on any of their products. WILL NEVER USE ANY OF THEIR PRODUCTS AGAIN. STEER CLEAR FROM ANY KREEPY KRAULY PRODUCT
Helpful (0)
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Etienne S
1 reviews | Active since Jan 2020
19 Dec 2019, 13:26
KREEPY KRAULY (Four Water Pool Solutions) ARE A BUNCH OF ROGUES
Originally got a dominator when I had my pool built, but did not like it at all. Had them exchange it for the kreepy krawly pro. After only six months it suddenly stopped working and I noticed that the weight holder had totally broken in three different places. It has been in the pool all the time and I don't have children or anyone who play around with the machine. Cannot understand how after just 6 months it just broke apart. I contacted them and they told me that I would need to purchase a replacement which is well over a thousand rand. The machine is supposed to have a 1 year guarantee, but this is not mentioned at all. For such a high priced item, you would expect it to last at least for the guarantee period. I would not recommend this product to anyone. Had a Baracuda machine at my previous residence and it gave me excellent service for more than 5 years. The quality of the Kreepy Krauly is of a very inferior, substandard manufacture with the fitting and most of the machine made of very thin, low quality plastic. How they can charge over a thousand rand for a small plastic fitting, that does not even have any mechanisms or anything is a total rip off. If you want to replace the whole head of the machine it costs half of the price that they want to charge for that small part. They do not honour their guarantee on any of their products. WILL NEVER USE ANY OF THEIR PRODUCTS AGAIN. STEER CLEAR FROM ANY KREEPY KRAULY PRODUCT
0
Replies (0)PV
Piet V
1 reviews | Active since Jan 2020
21 Oct 2019, 15:26
Neil from Four Water Pool Solutions PTY LTD, not honoring the one Year warranty
I bought a Pent Air Kreepy Crawly Pond Pump & filter from Builders WH Woodlands on the 20th January 2019. This unit is still under warranty. Unit was leaking and was checked by Four Water Pool Solutions and the rotor found to be broken. What I now do not understand is that the specific part (Rotor) of the Pump and Filter is not covered by the warranty and I now need to pay for Vat Labor and the broken Rotor. I did not find any indication anywhere that the Rotor which makes out a part of the whole unit is not covered at all! I phoned twice this morning to query the payment was told they will get back to me. Not getting response phoned back a few hours later asked for my call to be transferred to a manager, again they will return my call asap. I waited for the return call that never happened. I phoned and asked to speak to a manager and was put through to Neil who did not want to (after requesting) give me his surname. I asked for the warranty that excludes the Rotor to be e-mailed to me, and received nothing. I will now have to pay for the fixing of the Rotor as my Koi Dam is now down for 2 weeks and in a state that I am starting to loose valuable Koi's.
Helpful (0)
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Piet V
1 reviews | Active since Jan 2020
21 Oct 2019, 15:26
Neil from Four Water Pool Solutions PTY LTD, not honoring the one Year warranty
I bought a Pent Air Kreepy Crawly Pond Pump & filter from Builders WH Woodlands on the 20th January 2019. This unit is still under warranty. Unit was leaking and was checked by Four Water Pool Solutions and the rotor found to be broken. What I now do not understand is that the specific part (Rotor) of the Pump and Filter is not covered by the warranty and I now need to pay for Vat Labor and the broken Rotor. I did not find any indication anywhere that the Rotor which makes out a part of the whole unit is not covered at all! I phoned twice this morning to query the payment was told they will get back to me. Not getting response phoned back a few hours later asked for my call to be transferred to a manager, again they will return my call asap. I waited for the return call that never happened. I phoned and asked to speak to a manager and was put through to Neil who did not want to (after requesting) give me his surname. I asked for the warranty that excludes the Rotor to be e-mailed to me, and received nothing. I will now have to pay for the fixing of the Rotor as my Koi Dam is now down for 2 weeks and in a state that I am starting to loose valuable Koi's.
0
Replies (0)