FPG Group charging R500 penalty is a Money Making Scheme

These guys at FPG Property Fund in Cape Town run Fountain Rez (student accommodation premises in Cape Town) are in the business of exaggerating student accommodation bills via inaccurate billing system. They charge you all sorts of excessive water and electricity bills and in the process inflating their monthly invoices. When confronted with facts they would verbally apologise for errors in leaks of water due to poor maintenance standards on their part as admitted by them which they would go on to credit you back in the next month’s invoice but they never actually credit you back on the R500.00 penalty charges due to their own errors. So what happens is that effectively students continue to be charged penalties upon penalties even where FPG agrees that they will reverse the erroneous charges but never the penalty charges associated with the charges that gave rise to those erroneous charges in the first place. When you try to follow up with the ladies in the accounting or billing department at FPG in Cape Town (Natasha, Robyn) these ladies present this arrogant stance that seems to be suggesting that “you are the one who looked for accommodation here and you were desperate, take it or leave it” what kind of professionalism is associated with this attitude? I have declared a dispute in writing and one never sees the end of it. I find dealing with FPG so energy draining as the lack of customer care in dispute resolution is lacking. When one curiously starts searching for the origin of FPG, who exactly are they on the Internet, one seems to see a professional outfit with origins from the UK and with broad interests in property investments but where exactly do they get arrogant staff from? We have innocent university students who are caught up in this mess at Fountain Rez in Cape Town and despite efforts to reach out for amicable resolution on matters of dispute you get this arrogance which, quite frankly, is despicable. Even the lease agreement contracts that are automatically generated by this institution have errors on them and when confronted with such facts right at the onset these guys would tell you it’s a system error. They would charge you R500.00 monthly penalties due to their system error. And who charges R500.00 penalty every month for the same issue? It doubles up like that every month. Is this even legal? I have all this in black and white and it’s quite energy draining to continually deal with a service provider who does not have an effective dispute resolution mechanism. What happens eventually is that we get charged R500.00 in penalty fees every month for whatever reason that does not make sense and when they eventually notice their mistakes they are willing to correct them but the penalty stays, and has a compounding effect. I wish this matter be raised directly with the Directors or Owners of this entity called FPG Group.