Dishonest

I took my vehicle to FR on Monday for vehicle assessment and I told the assessor as per the insurance instructions I should advise them where I want my vehicle to be repaired. I advised the assessor that I want my vehicle to go to Optimus Autobody because they more efficiently has past experience they would never call me even after the claim has been approved for 3 weeks.

My claim get approved and once again FR has authorized the claim to themselves. This is not the first time they have done this and they done this on my other claim and didn't call me for over a week until I call the insurance and changed the MBR and they other MBR called me as soon as they received authorized and FR lies about not getting authorization because they take on more work than they can handle.