Framework Properties

Based on recent customer reviews, Framework Properties receives polarised feedback that splits sharply between rental application experiences and post-tenancy interactions. Customers consistently mention individual leasing agents, particularly praising names like Duduzile and Lisa for being professional, patient, and communicative during onboarding. However, a recurring theme is dissatisfaction once tenants move in or vacate, with frequent complaints about deposit refunds being delayed or withheld, disputes over wear and tear charges, lockouts over late payments, and perceived poor responsiveness from the office when issues are escalated.

Framework Properties has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 65 hours 2 min.