Framework Properties
Verified Business
Framework Properties
Verified Business
19 Reviews (last 12 months)
Responds in 175 hours 53 min
AI Review Summary
Based on recent customer reviews, Framework Properties presents a sharply divided customer experience. Positive reviews consistently praise individual agents such as Duduzile and Lisa for their professionalism, responsiveness and patience during the rental application process. However, a significant number of tenants report serious frustrations with deposit refunds, citing unexplained deductions, excessive delays and allegations of withholding deposits for pre-existing issues like mould and peeling paint. Additional complaints highlight aggressive lockout practices for late payments, unresponsive communication and unresolved maintenance issues including WiFi and hot water outages.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
175h 53mReply Time
-38 NPSUnlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 348 hours 11 min
TrustIndex
0
Ranking
#5
in Real Estate
Avg Reply
175h 53m
NPS Score
-38
Recommended: Unlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 348 hours 11 min
Review Distribution
2.6|19 Reviews
May '25 - Apr '26
5(41.2%)
4(5.9%)
3(0%)
2(0%)
1(52.9%)
5(41.2%)
4(5.9%)
3(0%)
2(0%)
1(52.9%)
Frequently Asked Questions About Framework Properties
Based on recent customer reviews, Framework Properties presents a sharply divided customer experience. Positive reviews consistently praise individual agents such as Duduzile and Lisa for their professionalism, responsiveness and patience during the rental application process. However, a significant number of tenants report serious frustrations with deposit refunds, citing unexplained deductions, excessive delays and allegations of withholding deposits for pre-existing issues like mould and peeling paint. Additional complaints highlight aggressive lockout practices for late payments, unresponsive communication and unresolved maintenance issues including WiFi and hot water outages.
Framework Properties has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 348 hours 11 min. Hellopeter has tracked Framework Properties across 156 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Portia T
1 reviews | Active since Jan 2020
26 Jan 2026, 10:19
Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework
Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights
Helpful (0)
|Replies (0)PT
Portia T
1 reviews | Active since Jan 2020
26 Jan 2026, 10:19
Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework
Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights
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Replies (0)BB
Bruce B
1 reviews | Active since Jan 2020
9 Jan 2026, 21:15
Unhappy
I spoke with a lady to assist me with my medication as our has been locked up, we gave notice in time but on their side received an email late due to Dec holidays now i have not been taking medication for few days and cannot get my stuff back
Helpful (0)
|Replies (0)BB
Bruce B
1 reviews | Active since Jan 2020
9 Jan 2026, 21:15
Unhappy
I spoke with a lady to assist me with my medication as our has been locked up, we gave notice in time but on their side received an email late due to Dec holidays now i have not been taking medication for few days and cannot get my stuff back
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Lufuno
1 reviews | Active since Jan 2020
26 Nov 2025, 07:15
Duduzile was extremely helpful throughout my rental application process
Duduzile was extremely helpful throughout my rental application process. She was professional, patient and communicated clearly at every step. I really appreciate her assistance.
Helpful (0)
|Replies (0)L
Lufuno
1 reviews | Active since Jan 2020
26 Nov 2025, 07:15
Duduzile was extremely helpful throughout my rental application process
Duduzile was extremely helpful throughout my rental application process. She was professional, patient and communicated clearly at every step. I really appreciate her assistance.
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Musa S
1 reviews | Active since Jan 2020
20 Nov 2025, 17:51
Being locked out without communication, with my medication inside. I nearly lost my life because of frameworks
I was serving a notice ans I have alerted them and asked for sometime to fix up the last times rent, they said they will call me. I waited. Yesterday I receive a call from the rude PEGGY MUSUWU. Whom I have never spoken to ever before, I was at work I told her to call me after 3, which she never did. Today I come home to a locked apartment, she made me beg her to open for me because there was a miscommunication. She kept saying she is talking to the owner Mr Steven Solarsh, and he says he wants his money and wants it in full i must make a plan.That time I have to take my diabetes medication. I nearly died because of this lady. No one ever called me or made arrangements with me . She was rude felt like she had so much power. I'm writing this to alert you that you will be locked out even if you pay rent on time. My record is up to date, only this month which I communicated I have full proof of email trails and phone calls trying to reach out to make arrangements to no avail. And PEGGY comes PEGGY locks. I've never been so humiliated and nearly died because of the mighty powerful PEGGY. only when she was told that my health is deteriorating she called the caretaker to open for me.
Helpful (0)
|Replies (0)MS
Musa S
1 reviews | Active since Jan 2020
20 Nov 2025, 17:51
Being locked out without communication, with my medication inside. I nearly lost my life because of frameworks
I was serving a notice ans I have alerted them and asked for sometime to fix up the last times rent, they said they will call me. I waited. Yesterday I receive a call from the rude PEGGY MUSUWU. Whom I have never spoken to ever before, I was at work I told her to call me after 3, which she never did. Today I come home to a locked apartment, she made me beg her to open for me because there was a miscommunication. She kept saying she is talking to the owner Mr Steven Solarsh, and he says he wants his money and wants it in full i must make a plan.That time I have to take my diabetes medication. I nearly died because of this lady. No one ever called me or made arrangements with me . She was rude felt like she had so much power. I'm writing this to alert you that you will be locked out even if you pay rent on time. My record is up to date, only this month which I communicated I have full proof of email trails and phone calls trying to reach out to make arrangements to no avail. And PEGGY comes PEGGY locks. I've never been so humiliated and nearly died because of the mighty powerful PEGGY. only when she was told that my health is deteriorating she called the caretaker to open for me.
0
Replies (0)S
Siphelele
1 reviews | Active since Jan 2020
18 Nov 2025, 07:17
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Highly recommend working with her!"
Helpful (0)
|Replies (0)S
Siphelele
1 reviews | Active since Jan 2020
18 Nov 2025, 07:17
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Highly recommend working with her!"
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Replies (0)