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Portia T

Active since May 2023

4

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0

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4 reviews

Framework Properties

6 months ago

Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework

Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights

1 reply

Four Seasons Dry Cleaners

12 months ago

Unprofessional and Disrespectful Service at Four Seasons Dry Cleaner

I entrusted Four Seasons Dry Cleaner with two red coats — one short and one long. Upon collection, I immediately noticed that the long coat had not been washed properly. When I returned today to address the issue, I was met with shocking rudeness from the manager (who claimed to be the owner). Instead of listening to my concern, he accused me of wearing the coat, dismissing the clear evidence that it was still dirty. His behaviour was unprofessional, confrontational, and completely unacceptable. As paying customers, we should receive both quality service and basic respect. In my case, I received neither. The poor workmanship and the disrespectful treatment I experienced are a clear indication of the business’s lack of commitment to customer satisfaction. I demand a formal apology from the manager for his conduct this morning and an immediate commitment from Four Seasons Dry Cleaner to improve both their service quality and customer care standards. I share this experience to caution other customers — if this is how genuine complaints are handled, you may want to reconsider trusting this establishment with your garments.

0 replies

FNB (First National Bank)

19 months ago

FNB PERSONAL LOAN - Ref *** (FNBL3966)

I am so disappointment and unfair treatment I have received from FNB. I took a personal loan in 2013. I was paying it and I stopped paying due to financial strain. In 2021 I made an agreement with FNB that i will pay my loan every month for the amount of R1000.00. I have been paying my loan since 2021- till today. when i call FNB to ask for my balance my loan is still the same amount i took in 2013. My loan ref no *** (FNBL3966)

1 reply

39 months ago

Car accident 23 September 2022

Hi I was involve in an accident last year on 23 September 2022. I am trying to recover my claim from CIB through budget, but they taking me to one pillar to another. both of the insurance they have not concluded the way forward regarding my claim.

1 reply

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4 Star

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3 Star

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2 Star

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1 Star

4 (100%)

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