CIB PTY LTD
Verified Business
|3.5|42 Reviews (last 12 months)|Responds in 7h 4m
CIB PTY LTD
Verified Business
|3.5
42 Reviews (last 12 months)
Responds in 7h 4m
AI Review Summary
Based on recent customer reviews, CIB PTY LTD receives a polarised customer experience. Customers consistently mention strong satisfaction with the underwriting and sales process, praising consultative advice, professionalism, and smooth broker collaboration during onboarding and policy issuance. However, a recurring theme is significant frustration with the claims process, particularly delays in assessor follow-up, poor communication, unanswered emails, and disputes over claim outcomes. Third party claimants in particular express dissatisfaction with response times and perceived unfair liability decisions, while some policyholders raise concerns about staff turnover and inconsistent handling.
Performance(last 12 months):
Trustindex Rating
6.4Ranked In Insurance
#58Reply Time
7h 4mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 14m
TrustIndex
6.4
Ranking
#58
in Insurance
Reply Time
7h 4m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 14m
Frequently Asked Questions About CIB PTY LTD
What do customers say about CIB PTY LTD?
Based on recent customer reviews, CIB PTY LTD receives a polarised customer experience. Customers consistently mention strong satisfaction with the underwriting and sales process, praising consultative advice, professionalism, and smooth broker collaboration during onboarding and policy issuance. However, a recurring theme is significant frustration with the claims process, particularly delays in assessor follow-up, poor communication, unanswered emails, and disputes over claim outcomes. Third party claimants in particular express dissatisfaction with response times and perceived unfair liability decisions, while some policyholders raise concerns about staff turnover and inconsistent handling.
Is CIB PTY LTD trustworthy?
Recent reviews (42)
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