CIB PTY LTD
Verified Business
|3.7|38 Reviews (last 12 months)|Responds in 7h 4m
CIB PTY LTD
Verified Business
|3.7
38 Reviews (last 12 months)
Responds in 7h 4m
AI Review Summary
Based on recent customer reviews, CIB PTY LTD receives a polarised customer experience. Customers consistently mention strong satisfaction with the underwriting and sales process, praising consultative advice, professionalism, and smooth broker collaboration during onboarding and policy issuance. However, a recurring theme is significant frustration with the claims process, particularly delays in assessor follow-up, poor communication, unanswered emails, and disputes over claim outcomes. Third party claimants in particular express dissatisfaction with response times and perceived unfair liability decisions, while some policyholders raise concerns about staff turnover and inconsistent handling.
Performance(last 12 months):
Trustindex Rating
6.8Ranked In Insurance
#57Reply Time
7h 4mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 10m
TrustIndex
6.8
Ranking
#57
in Insurance
Reply Time
7h 4m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 10m
Review Distribution
3.7|38 Reviews
Sep '25 - Aug '26
Recent reviews (38)
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Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thulani M
1 reviews | Active since Jul 2022
26 May 2026, 09:39
Well done to Naseema Khan for excellent service and leading by example
Well done to Naseema Khan for excellent service and leading by example. Great example of team work and coordination and raising the company flag high.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since May 2016
14 Apr 2026, 13:56
CIB -Worst service
I am extremely disappointed with the level of service I have received to date. I have never encountered such poor service. I submitted a claim through my broker for damage to my vehicle’s side mirror over a week ago, yet there has been no meaningful progress. Each day, I am simply informed that an assessor will contact me, but this has not materialised. I have also requested a courtesy vehicle, as driving without a side mirror poses a clear safety risk; however, I have received the same response—that someone from the car hire company will be in touch—without any follow-through. There has been no clear communication regarding the delays. I was advised that the initial handler of my claim had gone on leave, which appears to have further stalled the process. This lack of continuity and urgency is unacceptable. This situation is becoming increasingly frustrating, and at the current pace, it appears I will continue to incur additional daily costs while attempting to resolve an issue that should have been addressed promptly. There is no sense of urgency to bring this matter to a close despite the escalations that my broker has done.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since May 2016
14 Apr 2026, 13:56
CIB -Worst service
I am extremely disappointed with the level of service I have received to date. I have never encountered such poor service. I submitted a claim through my broker for damage to my vehicle’s side mirror over a week ago, yet there has been no meaningful progress. Each day, I am simply informed that an assessor will contact me, but this has not materialised. I have also requested a courtesy vehicle, as driving without a side mirror poses a clear safety risk; however, I have received the same response—that someone from the car hire company will be in touch—without any follow-through. There has been no clear communication regarding the delays. I was advised that the initial handler of my claim had gone on leave, which appears to have further stalled the process. This lack of continuity and urgency is unacceptable. This situation is becoming increasingly frustrating, and at the current pace, it appears I will continue to incur additional daily costs while attempting to resolve an issue that should have been addressed promptly. There is no sense of urgency to bring this matter to a close despite the escalations that my broker has done.
0
Replies (1)HM
Honest M
1 reviews | Active since Jul 2022
24 Mar 2026, 14:40
CIB insurance need to improve
nissan almera was hit by a client of cib insurance They asked me to provide necessary documents of which I did that's some 4 weeks ago by now no reply from them . I wrote a email to Adele Boshoff no response. My car is a business car and just imagine this accident happened some 3 months ago and I am losing income. I am not sure what will happen and I sometimes phones them but no response
Helpful (0)
|Replies (1)HM
Honest M
1 reviews | Active since Jul 2022
24 Mar 2026, 14:40
CIB insurance need to improve
nissan almera was hit by a client of cib insurance They asked me to provide necessary documents of which I did that's some 4 weeks ago by now no reply from them . I wrote a email to Adele Boshoff no response. My car is a business car and just imagine this accident happened some 3 months ago and I am losing income. I am not sure what will happen and I sometimes phones them but no response
0
Replies (1)RT
JS
Julie S
1 reviews | Active since Apr 2015
25 Feb 2026, 15:50
CIB Insurance does not pay excess out
My car was bumped. They paid out, but will not pay excess out Their response to our claim "A recovery is never a given and it is something CIB does as a courtesy to get your excess (your first amount payable) and their costs back on your loss ratio" So they will not do me the courtesy of claiming my excess back. Why? Because both parties are covered by CIB, so it is not in their interest to pay out. They can decline it because they get to save the money. So if you are with CIB, and you happen to be bumped by someone else who is covered by them, they will not bother to claim your excess back, whether it is your fault or not.
Helpful (0)
|Replies (2)JS
Julie S
1 reviews | Active since Apr 2015
25 Feb 2026, 15:50
CIB Insurance does not pay excess out
My car was bumped. They paid out, but will not pay excess out Their response to our claim "A recovery is never a given and it is something CIB does as a courtesy to get your excess (your first amount payable) and their costs back on your loss ratio" So they will not do me the courtesy of claiming my excess back. Why? Because both parties are covered by CIB, so it is not in their interest to pay out. They can decline it because they get to save the money. So if you are with CIB, and you happen to be bumped by someone else who is covered by them, they will not bother to claim your excess back, whether it is your fault or not.
0
Replies (2)WY
MP
Madelein P
1 reviews | Active since Mar 2024
13 Jan 2026, 12:41
Insurajce company that doesn't know what they are doing or what is covered
I was told my goods will be covered when moving and when I put a claim in I am told that it wont be covered. Caroline confirmed that it will be covered, just for Patience to come along, whom I had to ask 2 to send me the claim information, to tell me that her boss Marise needs to look at it because Caroline made a mistake by saying that the goods will be covered. Best of all in this is that the Broker who was assigned to us left, and then when I got in contact with him regarding our policies I was told that he left 2 months ago and CIB should have notified me. Everytime that you call or email them there is someone new. Staff turnover is insane!! Should have never moved over to CIB
Helpful (0)
|Replies (1)MP
Madelein P
1 reviews | Active since Mar 2024
13 Jan 2026, 12:41
Insurajce company that doesn't know what they are doing or what is covered
I was told my goods will be covered when moving and when I put a claim in I am told that it wont be covered. Caroline confirmed that it will be covered, just for Patience to come along, whom I had to ask 2 to send me the claim information, to tell me that her boss Marise needs to look at it because Caroline made a mistake by saying that the goods will be covered. Best of all in this is that the Broker who was assigned to us left, and then when I got in contact with him regarding our policies I was told that he left 2 months ago and CIB should have notified me. Everytime that you call or email them there is someone new. Staff turnover is insane!! Should have never moved over to CIB
0
Replies (1)PM
Puseletso M
1 reviews | Active since Dec 2020
18 Dec 2025, 16:19
Bad service
Very bad service they take forever to finalize claims My car was in an accident in November already I have sent them 3 settlement letters on the day of expiry Nosiphiwo will say she has requested another settlement. Dragging their feet when we pay insurance each month
Helpful (0)
|Replies (1)PM
Puseletso M
1 reviews | Active since Dec 2020
18 Dec 2025, 16:19
Bad service
Very bad service they take forever to finalize claims My car was in an accident in November already I have sent them 3 settlement letters on the day of expiry Nosiphiwo will say she has requested another settlement. Dragging their feet when we pay insurance each month
0
Replies (1)