CIB PTY LTD
Verified Business
AI Review Summary
Based on recent customer reviews, CIB PTY LTD presents a sharply divided customer experience. Positive feedback highlights a professional and consultative sales process, straightforward underwriting, responsive operations teams, and strong broker partnerships. However, negative reviews reveal significant frustration with claims handling, including lengthy delays, disputed liability decisions, poor communication during claims, and perceived unfair settlement outcomes. Third-party claimants report particularly negative experiences with slow responses and unresolved disputes. High staff turnover and inconsistent service from assigned consultants further erode trust among dissatisfied customers.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
11 hours 11 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 100% of negative reviews
Typically takes less than 7 hours 38 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
11 hours 11 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 100% of negative reviews
Typically takes less than 7 hours 38 min to reply
Review Distribution
3.6|43 Reviews
May '25 - Apr '26
5(46.3%)
4(24.4%)
3(0%)
2(0%)
1(29.3%)
5(46.3%)
4(24.4%)
3(0%)
2(0%)
1(29.3%)
Frequently Asked Questions About CIB PTY LTD
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRT
JS
Julie S
1 reviews | Active since Jan 2020
25 Feb 2026, 13:50
CIB Insurance does not pay excess out
My car was bumped. They paid out, but will not pay excess out Their response to our claim "A recovery is never a given and it is something CIB does as a courtesy to get your excess (your first amount payable) and their costs back on your loss ratio" So they will not do me the courtesy of claiming my excess back. Why? Because both parties are covered by CIB, so it is not in their interest to pay out. They can decline it because they get to save the money. So if you are with CIB, and you happen to be bumped by someone else who is covered by them, they will not bother to claim your excess back, whether it is your fault or not.
Helpful (0)
|Replies (0)JS
Julie S
1 reviews | Active since Jan 2020
25 Feb 2026, 13:50
CIB Insurance does not pay excess out
My car was bumped. They paid out, but will not pay excess out Their response to our claim "A recovery is never a given and it is something CIB does as a courtesy to get your excess (your first amount payable) and their costs back on your loss ratio" So they will not do me the courtesy of claiming my excess back. Why? Because both parties are covered by CIB, so it is not in their interest to pay out. They can decline it because they get to save the money. So if you are with CIB, and you happen to be bumped by someone else who is covered by them, they will not bother to claim your excess back, whether it is your fault or not.
0
Replies (0)WY
MP
Madelein P
1 reviews | Active since Jan 2020
13 Jan 2026, 10:41
Insurajce company that doesn't know what they are doing or what is covered
I was told my goods will be covered when moving and when I put a claim in I am told that it wont be covered. Caroline confirmed that it will be covered, just for Patience to come along, whom I had to ask 2 to send me the claim information, to tell me that her boss Marise needs to look at it because Caroline made a mistake by saying that the goods will be covered. Best of all in this is that the Broker who was assigned to us left, and then when I got in contact with him regarding our policies I was told that he left 2 months ago and CIB should have notified me. Everytime that you call or email them there is someone new. Staff turnover is insane!! Should have never moved over to CIB
Helpful (0)
|Replies (0)MP
Madelein P
1 reviews | Active since Jan 2020
13 Jan 2026, 10:41
Insurajce company that doesn't know what they are doing or what is covered
I was told my goods will be covered when moving and when I put a claim in I am told that it wont be covered. Caroline confirmed that it will be covered, just for Patience to come along, whom I had to ask 2 to send me the claim information, to tell me that her boss Marise needs to look at it because Caroline made a mistake by saying that the goods will be covered. Best of all in this is that the Broker who was assigned to us left, and then when I got in contact with him regarding our policies I was told that he left 2 months ago and CIB should have notified me. Everytime that you call or email them there is someone new. Staff turnover is insane!! Should have never moved over to CIB
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Replies (0)PM
Puseletso M
1 reviews | Active since Jan 2020
18 Dec 2025, 14:19
Bad service
Very bad service they take forever to finalize claims My car was in an accident in November already I have sent them 3 settlement letters on the day of expiry Nosiphiwo will say she has requested another settlement. Dragging their feet when we pay insurance each month
Helpful (0)
|Replies (0)PM
Puseletso M
1 reviews | Active since Jan 2020
18 Dec 2025, 14:19
Bad service
Very bad service they take forever to finalize claims My car was in an accident in November already I have sent them 3 settlement letters on the day of expiry Nosiphiwo will say she has requested another settlement. Dragging their feet when we pay insurance each month
0
Replies (0)TW
Tamaryn W
1 reviews | Active since Jan 2020
10 Dec 2025, 08:54
Worst Insurance
We have had 2 complaints over the last few months and every time we have to fight to get something done. Our sliding door glass shattered yesterday. Rain is coming in and its a safety hazard. No feedback, no response and they pass the buck. They are the worst insurance
Helpful (0)
|Replies (0)TW
Tamaryn W
1 reviews | Active since Jan 2020
10 Dec 2025, 08:54
Worst Insurance
We have had 2 complaints over the last few months and every time we have to fight to get something done. Our sliding door glass shattered yesterday. Rain is coming in and its a safety hazard. No feedback, no response and they pass the buck. They are the worst insurance
0
Replies (0)JN
Jason N
1 reviews | Active since Jan 2020
7 Dec 2025, 14:05
Thanks CIB
My experience with CIB’s underwriting team was truly a positive and reassuring one. From the start, I felt well taken care of and supported throughout the entire process. The team was patient, friendly, and incredibly thorough, taking the time to explain every clause in a way that was easy to understand. They made sure I was fully aware of both the risks and the benefits, and they never made me feel rushed or unsure. Their professionalism combined with their kindness made the whole experience not only smooth, but genuinely enjoyable. I walked away feeling confident, informed, and very happy with the service I received
Helpful (0)
|Replies (0)JN
Jason N
1 reviews | Active since Jan 2020
7 Dec 2025, 14:05
Thanks CIB
My experience with CIB’s underwriting team was truly a positive and reassuring one. From the start, I felt well taken care of and supported throughout the entire process. The team was patient, friendly, and incredibly thorough, taking the time to explain every clause in a way that was easy to understand. They made sure I was fully aware of both the risks and the benefits, and they never made me feel rushed or unsure. Their professionalism combined with their kindness made the whole experience not only smooth, but genuinely enjoyable. I walked away feeling confident, informed, and very happy with the service I received
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Replies (0)CC