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Active since May 2016

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4 reviews

4 months ago

I am thoroughly happy with the service provided by Craft Homes, particularly that of Zayd Walljee

I am thoroughly happy with the service provided by Craft Homes, particularly that of Zayd Walljee. The responsiveness when responding to all the numerous questions I had both before and after moving to the property is commendable. I applaud the professionalism displayed throughout the process. Thank you Zayd for all the assistance, although I have never met you, the impression left makes me feel like I know you.

1 reply

4 months ago

CIB -Worst service

I am extremely disappointed with the level of service I have received to date. I have never encountered such poor service. I submitted a claim through my broker for damage to my vehicle’s side mirror over a week ago, yet there has been no meaningful progress. Each day, I am simply informed that an assessor will contact me, but this has not materialised. I have also requested a courtesy vehicle, as driving without a side mirror poses a clear safety risk; however, I have received the same response—that someone from the car hire company will be in touch—without any follow-through. There has been no clear communication regarding the delays. I was advised that the initial handler of my claim had gone on leave, which appears to have further stalled the process. This lack of continuity and urgency is unacceptable. This situation is becoming increasingly frustrating, and at the current pace, it appears I will continue to incur additional daily costs while attempting to resolve an issue that should have been addressed promptly. There is no sense of urgency to bring this matter to a close despite the escalations that my broker has done.

1 reply

Discovery Insure

70 months ago

Discovery Insure lies to third parties

A lady insured with Discovery skipped a red robot & drove into my car yesterday. As we were at the scene Discovery called the lady & spoke to her,the same man spoke to me. On behalf of Discovery & their client, he advised that i let my car be towed to First Help, with their clients car so the cars can be assessed together and repaired as it was their client's fault. He assured me that costs related to this would be on their account. He also stated that Discovery would offer me a courtesy car (I questioned the costs for this & again he advised that because it's their client's fault, Discovery would pay). He took my address and advised the courtesy car will be delivered and even arranged with the towin company to take me home. To my surprise today I called Discovery to enquire about the car and I am told they don't offer courtesy cars for a third party. I was put through to legal and I explained that I don't remember the name of the person I spoke to but they should be able to see it on their client's profile as we spoke to the same person.I gave the details of the lady who drove into me and the accident details were logged on the system however I can't be given the name of this person. After arguing with Noveshiree Chineemestry she advised that she would get someone to call me. 4 hours later,no call received. I call back and speak to Gretchen from legal, who could only advise me that Noveshiree left a comment on the system saying she spoke to the claims advisor, completing missing the point that the commitment made was that someone who could help would call me. I have requested the recording of the calls made yesterday as it is evident that I am being taken for a ride. I am left with no car,my car sitting at an assessment center only because Discovery advised that in order for it to be repaired it must go to the same center as their client's car. Not even 24 hours and the stories have changed.

1 reply

124 months ago

Poor Service from standard bank

<p>I have my vehicle financing through Standard Bank since 2013.</p> <p>Till this day,no one can provide me with a copy of the vehicle purchase contract for my car.</p> <p>Most recent episode of trying to get this was 2 weeks ago.I called the vehicle finance department to speak to a completely useless Megan who promised the world but to no surprise I still have received it.I called again last week and spoke to a Darius McKay who again assured me that he will personally ensure that I get the assistance I needed. I asked Darius for a turn around time to which I was informed that standard bank has no turn around time on escalation for a copy of a clients contract. Needless to say,I still haven't received anything .I am fed up with standard bank as I need a copy of my contract for SARS purposes. </p> <p>I don't understand how the bank fails to provide a copy of my contract when I have been paying for this car for 3 years now!!!</p>

1 reply

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