PURCHASE WITH DELAYED DELIVERY OF 13 MONTHS - NO DELIVERY / NO CORRESPONDENCE

UNFORTUNATELY THE STAR RATING DOES NOT ACCOMMODATE A ZERO RATING!!

An order was placed by my son on 30-DEC-2019, to the value of R3700, effecting payment on the same day. After numerous email correspondence to Franc's Boutique, with responses regarding delays due to COVID, THE GOODS PURCHASED, TO DATE HAVE NOT BEEN RECEIVED.

The last correspondence received from Franc's Boutique was on 13-Aug-2020 advising of further delays due to COVID, but order will be dispatched soon. There has been no further communication or update since, relating to the status of the order and delivery thereof.

This goes beyond dissatisfactory service, as this is THEFT!!!!

In addition, when querying my son's Franc's Boutique online account, there is NO Audit Trail of the purchase nor account information like delivery address etc.

I have noticed there a numerous Hello Peter reviews against Franc's Boutique and they are not responding. This business is made up of thieves and cannot get away with this. I will be escalating this to the relevant authorities.

PLEASE DO NOT PROCESS ANY ONLINE ORDERS VIA FRANC'S BOUTIQUE. THEY ARE THIEVES, WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE YOUR GOODS!!!!