CG
Chantal G
Active since Nov 2015
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
NO INTERNET CONNECTIVITY FOR 12 HOURS DAILY OCCURRENCE
Non-existent support and service from Metrofibre. No internet connectivity for 12 hours of the day, daily!!! This problem has been ongoing for months now with NO SUPPORT, NO RESPONSE to numerous tickets logged, NO SITE VISIT for analysis and testing.
53 replies
36 months ago
BAD FISH FROM FOOD*****S MARKET HILLFOX
Purchased 2 packs of Fresh Snoek from Food*****s Market Hillfox on 29th April. Both packs each dated 1st and 2nd May. After braaing and eating the fish my entire family was down with what seems to be seafood poisoning. Symptoms included extreme headaches, red, hot itchy skin, upset tummies, diarrhea and fever. My family is still not fully recovered. Never to buy fresh produce from Food*****s Market again!!!
159 replies
41 months ago
Substandard Service for High Charge
Substandard Service provided by SA Movz. Used them for both auto freight and furniture removal and both processes were hugely dissatisfactory. I spent R17, 190.00, and it was not at all worth this high charge. Times that were booked and promised did not materialise, was promised collection and delivery in the morning and was only completed late afternooon for both. Furniture goods were not well taken care of. Protective covering placed on goods were not on the goods at the time of delivery. As a result some goods were damaged, to the point of me having to repair my washing machine due to damage caused. I will not recommend SA Movz for long distance transport. The service provided is poor and unfortunately major lack of professionalism by both staff and owner.
0 replies
42 months ago
POOR SERVICE DISSATISFIED CUSTOMER
DSTV NOT WORTH THE COST!!!! My Showmax shows as active on My DSTV profile, however when I try and watch anything on Showmax it displays the following error, " An error has occurred (402) Payment Required. I called into Multichoice Customer Service 4 times today, had 2 online chats, 1 whatsapp chat and still my issue has not been resolved. 2 out of the calls to customer care, the agent I spoke with promised to call me back with a solution. This was over 2 hours ago and I have received no call back. One of the agents I spoke with was Siya Zimemo. All agents I spoke with confirmed my Showmax account shows active on my DSTV account. I am highly frustrated and extremely disappointed at the lack of service provided by Multichoice Customer Care. I have been a premium account holder for years, so really expected better customer service. There is NO value in paying R1,019 per month!!!
132 replies
55 months ago
DISSATISFIED CUSTOMER - POOR SERVICE RECEIVED FROM VODACOM
On Saturday 2nd October I visited the Vodacom World store in Midrand, to apply for a new contract. I dealt with Ronnie, who advised he would process the application and submit all my documentation provided to Vodacom Head Office. He further promised he would provide me with telephonic feedback either on Monday 4th, latest Tuesday 5th October. Unfortunately I have not received feedback from him to date. I have been calling into the Vodacom World sales department since Wednesday 6th October, and no sales consultant is able to provide me with a status update on the application. On Wednesday 6th I was advised Ronnie is on leave. Today when calling in I spoke with Evelyn, who advised she is unable to see on the system what the application status is. She further advised a team lead would contact me today. It is extremely unfortunate, in these challenging times, that this is the service Vodacom provides, when a new business sale opportunity is presented. In the past, I have received very poor service from Vodacom, and this application has been no different. From my past experiences, I was forced to publicly raise a complaint on Hello Peter, which resulted in a manager contacting me. Unfortunate I am having to do so once again, in an attempt to obtain the needed service.
212 replies
59 months ago
POOR SERVICE - New Contract Line Not Activated Since Order being processed
Zero Rating!!! My new contract order was processed on Saturday 5th June, at the Vodacom Fourways store, and to date my line has not been activated. This is totally unacceptable and I have at this stage run out of patience as this is impacting my business operations. My entire experience since applying for this contract has not only been unpleasant, but extremely frustrating. This is pathetic service being offered by Vodacom, and is extremely unfortunate. The Vodacom Fourways store has unfortunately not assisted in this matter and is I unable to provide me with clear understanding as to why this activation process is taking this long.
318 replies
64 months ago
PURCHASE WITH DELAYED DELIVERY OF 13 MONTHS - NO DELIVERY / NO CORRESPONDENCE
UNFORTUNATELY THE STAR RATING DOES NOT ACCOMMODATE A ZERO RATING!! An order was placed by my son on 30-DEC-2019, to the value of R3700, effecting payment on the same day. After numerous email correspondence to Franc's Boutique, with responses regarding delays due to COVID, THE GOODS PURCHASED, TO DATE HAVE NOT BEEN RECEIVED. The last correspondence received from Franc's Boutique was on 13-Aug-2020 advising of further delays due to COVID, but order will be dispatched soon. There has been no further communication or update since, relating to the status of the order and delivery thereof. This goes beyond dissatisfactory service, as this is THEFT!!!! In addition, when querying my son's Franc's Boutique online account, there is NO Audit Trail of the purchase nor account information like delivery address etc. I have noticed there a numerous Hello Peter reviews against Franc's Boutique and they are not responding. This business is made up of thieves and cannot get away with this. I will be escalating this to the relevant authorities. PLEASE DO NOT PROCESS ANY ONLINE ORDERS VIA FRANC'S BOUTIQUE. THEY ARE THIEVES, WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE YOUR GOODS!!!!
0 replies
67 months ago
NO SERVICE DELIVERY FROM GIGAGO AND VUMATEL - DEFINITELY DO NOT RECOMMEND TO USE THESE SERVICE PROVIDERS!!!
On 7th October I signed up with Gigago for Fibre installation and service. On 8th October the FTTH setup was completed. On 15th October my router was delivered, after Gigago committed to delivery of router on Monday 12th October. Now that I have my router, and connected it to the Vumatel box, it displays a red light (ERROR), showing no connection for internet. From Gigago's Sales Department, Support and Accounts department no-one is able to assist and resolve my issue. Typical, once the deal is confirmed no follow through of customer service/delivery!!! POOR SERVICE DELIVERED BY BOTH GIGAGO AND VUMATEL. I absolutely regret signing up with both these service providers, and will definitely NOT recommend them to anyone!!!
106 replies
67 months ago
NO SERVICE DELIVERY FROM GIGAGO AND VUMATEL - DEFINITELY DO NOT RECOMMEND TO USE THESE SERVICE PROVIDERS!!!
On 7th October I signed up with Gigago for Fibre installation and service. On 8th October the FTTH setup was completed. On 15th October my router was delivered, after Gigago committed to delivery of router on Monday 12th October. Now that I have my router, and connected it to the Vumatel box, it displays a red light (ERROR), showing no connection for internet. From Gigago's Sales Department, Support and Accounts department no-one is able to assist and resolve my issue. Typical, once the deal is confirmed no follow through of customer service/delivery!!! POOR SERVICE DELIVERED BY BOTH GIGAGO AND VUMATEL. I absolutely regret signing up with both these service providers, and will definitely NOT recommend them to anyone!!!
0 replies
67 months ago
POOR CELLC SERVICE
For months I have had little to no coverage using my CellC Wifi router. Furthermore, I battle daily getting coverage from my mobile, on the Cell C Network, whereby both calling and data connectivity is extremely changeling. As a result of COVID, I am still working from home, and therefore rely heavily on my network service provider for internet connectivity. Since before the beginning of Lockdown I have been facing connectivity challenges, and for assistance in resolving the issue, I have contacted Cell C’s customer service on numerous occasions. I was repeatedly told it is due to a faulty batch of SIM Cards which were publically released by CellC, and both my cell phone and wifi router sims is most likely part of the faulty batch. I was advised to go into a CellC store and do a SIM Swap for both devices, at a cost of R150 per SIM Swap. I refused to pay for a SIM Swap, due to CellC releasing a faulty batch of Sim Cards. Unfortunately the Cell C Customer Service Centre insisted this amount be payable for the SIM Swap. I escalated this matter further and was advised a technician was sent out to my residential area to check service coverage and reported the coverage and signal is 100% in working order, and I should not have any connectivity issues. This was supposedly a confirmation that the SIM Cards were in fact the problem, and a SIM swap is required. On 6th September, I took my wifi router to the Cell C Clearwater branch to be assessed. I was advised the router needs to be booked in for an analysis and quoted for repair. I questioned why I would need to be charged for a repair as it should fall under the warranty. It was then brought to my attention that the router I was using was from my previous contract prior to my upgrade. I raised the fact that I was not provided with a new router device at the time I upgraded my entire contract, both my mobile and router. I was advised I should have asked for this at the time. I argued this, as the customer service centre consultant should have provided me with one as part of the upgrade process. On 28th September, I was quoted R1285.00 to repair my router, not provide me with a new router but repair it. I refused to pay this amount to repair a router when a new router costs R599. I immediately requested for my router to be returned to the Cell C Clearwater branch for collection. To date I have not received notification advising as to collection of my router device. Due to being totally reliant on my router or cell phone for my job I requested to purchase a new router for R599, I was told unfortunately there is no stock available. In an attempt to continue working, I have inserted my router sim card into another mobile device, but still not able to work as it only picks up sub par 3G coverage. This is negatively impacting my job as I am unable to complete my daily tasks. Work not done equates to loss of money. I am totally dissatisfied with Cell C’s customer service, the level of service is extremely poor. Cell C has no concept of ensuring customer satisfaction, keep existing customers happy to ensure ongoing business. I have requested to cancel my entire contract with Cell C and was advised this would cost me R5999.97, excluding current debit orders. Since taking out my Cell C contract, I have not been a happy customer. I regret the day I signed up with Cell C. Cell C is without a doubt the worst cellular service provider in the country.
265 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)