Compliant that was logged as well

Good Morning Suzuki & Frank Vos Worcester Dealer

Thanks for your assistance this morning, which was not very helpful, I have logged a complaint with the Ombudsman as well this morning via contact@maruti.co.in  so I am also waiting on their response for this matter of concern.

Apparently the car was suppose to be have service my final free consultation of service March 2024 when its a year or 30km as it was explained to me with my last service, So In my mind I was keeping record of my KM as that is mostly important (as with previous cars I have driven and dealt with outside Frank Vos). 

So this morning with a huge shocked my 2nd Free Service got cancelled by Suzuki (I have looked at my emails - I have not received any formal communication from the Dealership in March 2024 for an reminder (As confirmed with the Dealership last week when I swapped my SIM as I no longer use the old number THAT I saw the sms they have send JULY 2024 that I should be booked for a serviced, and my concern was that if they have seen that no respond came from the client why there were no other form of communication as the lady this morning at Frank Vos confirmed that an email was sent to email which I do not see at all on the server of domain even though I don't use the email address daily anymore I rechecked for email from Frank Vos but nothing.

I asked nicely why the Service Advisor can not call Suzuki from the Frank Vos branch but it could not happen so therefore I requested a contact number (and she only referred me to the Service Manual the whole time). After debating she finally gave me the relevant number to be in contact with Suzuki and spoke to Consultant(REF.12879).

I am a bit unhappy on how this is handled because of the mere fact that the car has not even reach 30KM WITHIN the 2 YEARS after Purchasing the vehicle, so I am not sure why there could not be any grace if a client is in pool of under 30km even though the year has lapsed, that it should have not being said to me in March 2023 that the 30k of the year they should just confirm that the year lapsed is more important then being on the 30k.

So this is truly a bad experience to have reach, as I didnt not budget a R2000 Service fee as confirmed by Consultant, and forcing me that it should be done URGENTLY, which of money I do not have, and now that Sukuzi has canceled the 2nd Free Service of my plan it becomes more of an issue that why could it not be reinstated to complete the 2nd Phase of my free Service.  Therefor if the 30km was not that important I would not keep a record of my 30K of KM. And I believe that there could still be assistance in this so I do not forfeit my last free service.

* Consultant confirmed that she will not be able to submit a free claim and that a payment should be conducted for the service * Consultant and from the goods of it did not made proper effort and only stick to the fact that there is nothing she would be able to do, in this case * Consultant reach out to which I think is her superior and they confirmed that a discount should be given but advised me that I will receive a Quote during the day of the 29th (which I still feel a bit unhappy about). * The superior has confirmed 4 months after the period of  booking grace and came back and confirmed that no it's not 4 months but 3 months and that also gave me some red lights when this was communicated. Why suddenly 3 months because of the fact then it would have lapsed in June2024 * Also the way that the communication was loud in the office for other clients to hear the details of the next person for me was very unappropriated and that made me feel very uncomfortable. With my experience I could see that I am not gonna get anywhere with Consultant and the Dealership this morning and did not wanted to raise it on this level of Communication but I believe that the canceled claim can be reinstated from the Suzuki Side and that the Dealership could have made just a little effort in this regard.

If I could please have assistance from someone to engage and look at both parties and not just the one party side which is Suzuki and Frank Vos. For the Client losing their 2nd Free Service is truly unexpectable even if the year has lapsed (that the client's KM should also be taken in consideration for this matter - and that finding the root cause that these things should be directly explained in the process of the purchase as well).

I truly hope that this can be arranged and fixed asap so the car can have his second service completed please.

To date the vehicle Mileage is on 24208km out of the 30000km and still they feel they will not service it in my free service