FV
Frank Vos Motors
Unclaimed Business
FV
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2.8|5 Reviews
Jun '25 - May '26
5(40%)
4(0%)
3(0%)
2(20%)
1(40%)
5(40%)
4(0%)
3(0%)
2(20%)
1(40%)
Frequently Asked Questions About Frank Vos Motors
Frank Vos Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Frank Vos Motors across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
cH
cesca H
1 reviews | Active since Jan 2020
14 Dec 2025, 05:52
Worse service ever received
I purchased a Renault Kiger on the 29th May 2025. Everything went smoothly during the sale, but then everything went downhill. The day the vehicle was delivered I felt a knock on the steering and when I drove over a bump it sounded like the wheel fell off. I phoned for two weeks just about everyday untill I was told to find out myself what is wrong with the vehicle. I took the vehicle to a garage and was told the steering rack has something broken inside and the shocks needs to be replaced. Finally I was heared and I got a courtesy vehicle, but it took almost two weeks and a lot of fighting to find out the garage I took the vehicle to was correct. When I asked if the vehicle was in an accident I was told they are not allowed to disclose that, but with research I found that the CPA says it has to be disclosed. I had to wait two months for new shocks and shock mountings to come from France before I received my vehicle. I still heard a sound on the left wheel and took the car to Renault in Cape Town just to hear I am the problem not the vehicle. We are now in December, i still hear a sound on the left wheel, and I have to take my vehicle to another Renault in Cape Town, with the hope that this time it will be resolved. I also found that the paint on the left front door is different thatn the rest of the car, now I have proof that the vehicle was in an accident. Now I have to start begging again to get something done. I have now handed the case over to the onbutsman and westbank as I am more that fed up with the service I have received.
Helpful (0)
|Replies (0)cH
cesca H
1 reviews | Active since Jan 2020
14 Dec 2025, 05:52
Worse service ever received
I purchased a Renault Kiger on the 29th May 2025. Everything went smoothly during the sale, but then everything went downhill. The day the vehicle was delivered I felt a knock on the steering and when I drove over a bump it sounded like the wheel fell off. I phoned for two weeks just about everyday untill I was told to find out myself what is wrong with the vehicle. I took the vehicle to a garage and was told the steering rack has something broken inside and the shocks needs to be replaced. Finally I was heared and I got a courtesy vehicle, but it took almost two weeks and a lot of fighting to find out the garage I took the vehicle to was correct. When I asked if the vehicle was in an accident I was told they are not allowed to disclose that, but with research I found that the CPA says it has to be disclosed. I had to wait two months for new shocks and shock mountings to come from France before I received my vehicle. I still heard a sound on the left wheel and took the car to Renault in Cape Town just to hear I am the problem not the vehicle. We are now in December, i still hear a sound on the left wheel, and I have to take my vehicle to another Renault in Cape Town, with the hope that this time it will be resolved. I also found that the paint on the left front door is different thatn the rest of the car, now I have proof that the vehicle was in an accident. Now I have to start begging again to get something done. I have now handed the case over to the onbutsman and westbank as I am more that fed up with the service I have received.
0
Replies (0)RT
Raphael T
1 reviews | Active since Jan 2020
30 Nov 2025, 22:38
New Car - Old Problems, Dishonesty, and Misrepresentation.
On 14 December 2023, I purchased what was sold to me as a brand-new 2023 Haval Jolion Lux from Haval Frank Vos in Worcester. Although the remote sales process via calls, emails, and instant messaging was initially smooth and the finance deal favourable, the experience that followed has been extremely distressing, misleading, and financially burdensome. 1. Vehicle Delivered with Missing Parts The vehicle was delivered to my home in the Eastern Cape by a driver. Upon delivery, I discovered that the parcel shelf was missing — something that should never happen with a new vehicle. I was told it was “forgotten” during preparation. A replacement was ordered, but it took nearly two months before it was delivered to my residence. 2. Damaged Exterior Trim on Delivery The left rear quarter window trim arrived with a dent, and the driver’s side window trim had welding burn marks. My salesperson failed to address or resolve these issues, despite multiple attempts to raise them. 3. Dealer Failed to Register the Vehicle I was assured that the dealer would register the vehicle in Worcester during the first week of January 2024. Despite submitting all documents and regular follow-ups, this was not done. I received continuous run-around from the person assigned to the task until my temporary permit expired. As a result, I was forced to drive for two days with an expired permit. Ultimately, I had to travel to KwaZulu-Natal to register the vehicle myself — something that should have been the dealer’s responsibility. I had to fight to obtain a refund of the licensing fee from the dealership. 4. Dust Entering the Cabin Approximately three months later, dust began entering the cabin through the doors. When I reported this issue to my salesperson, he told me he could not assist because he had resigned and moved to Rola Haval. I then logged a complaint with HAVAL Head Office, who opened an enquiry with Frank Vos. 5. Undisclosed Hail Damage Revealed Later During HAVAL’s enquiry, I was informed that my vehicle had been hit by hail at the port before I purchased it — information that was never disclosed. My salesperson denied this entirely, claiming he sold me a brand-new car with no issues. A separate inspection at another HAVAL dealership revealed the following: The paint on the left rear quarter panel did not match the rest of the vehicle. The door rubbers appeared to have been tampered with, likely during repair. The seam sealers on the panels were not the original factory sealers, indicating post-production body repair. This confirmed that the car had undergone repairs prior to me receiving it, and that these repairs were never disclosed — a direct violation of consumer rights. 6. Warranty Activated Months Before My Purchase I later discovered that the vehicle warranty had been activated months before I bought the car. This meant: Some warranty periods had already lapsed before I even received the vehicle. Certain issues could not be claimed under warranty because the “clock” had started long before my ownership began. This is unacceptable for a vehicle sold as new and was never disclosed to me at any stage of the purchase. 7. False Claims and Lack of Transparency After raising the hail-damage issue, the dealership falsely claimed that they had disclosed this to me — which is untrue. At no point was I told the vehicle had sustained damage or undergone repairs. 8. Salesperson Not Paid Commission I later learned that my salesperson, Gideon None, was not even paid commission for my sale. This raises serious concerns about the dealership’s internal practices and integrity. 9. MIOSA Unable to Assist Due to Dealer’s Non-Cooperation I escalated the matter to the Motor Industry Ombudsman (MIOSA). Despite multiple attempts, the dealership did not respond to the Ombudsman at all. MIOSA eventually issued the following conclusion: “After a number of attempts to acquire a response from the supplier have failed, we conclude that there is no reasonable probability of the parties resolving their dispute through the process of conciliation and the MIOSA therefore hereby terminates the process. The complainant may now proceed to approach the National Consumer Commission to exercise his/her rights in terms of Section 71 of the CPA.” 10. Ongoing Impact Because the purchase was made online and I live in the Eastern Cape, it is impossible to take the car back to Worcester for inspections or repairs. This has left me with no meaningful support from the dealership. I am essentially left with a vehicle that: Was sold as new but had undisclosed damage and repairs Has mismatched paint and non-original sealers Allows dust into the cabin Was delivered with missing and damaged parts Has a warranty that was partially expired before I even owned the car 11. Final Remarks I cannot and will not recommend Haval Frank Vos. I urge all potential buyers to read reviews and avoid purchasing from this dealership. Whenever possible, buy from a dealer close to where you live to avoid being trapped in a situation like mine.
Helpful (0)
|Replies (0)RT
Raphael T
1 reviews | Active since Jan 2020
30 Nov 2025, 22:38
New Car - Old Problems, Dishonesty, and Misrepresentation.
On 14 December 2023, I purchased what was sold to me as a brand-new 2023 Haval Jolion Lux from Haval Frank Vos in Worcester. Although the remote sales process via calls, emails, and instant messaging was initially smooth and the finance deal favourable, the experience that followed has been extremely distressing, misleading, and financially burdensome. 1. Vehicle Delivered with Missing Parts The vehicle was delivered to my home in the Eastern Cape by a driver. Upon delivery, I discovered that the parcel shelf was missing — something that should never happen with a new vehicle. I was told it was “forgotten” during preparation. A replacement was ordered, but it took nearly two months before it was delivered to my residence. 2. Damaged Exterior Trim on Delivery The left rear quarter window trim arrived with a dent, and the driver’s side window trim had welding burn marks. My salesperson failed to address or resolve these issues, despite multiple attempts to raise them. 3. Dealer Failed to Register the Vehicle I was assured that the dealer would register the vehicle in Worcester during the first week of January 2024. Despite submitting all documents and regular follow-ups, this was not done. I received continuous run-around from the person assigned to the task until my temporary permit expired. As a result, I was forced to drive for two days with an expired permit. Ultimately, I had to travel to KwaZulu-Natal to register the vehicle myself — something that should have been the dealer’s responsibility. I had to fight to obtain a refund of the licensing fee from the dealership. 4. Dust Entering the Cabin Approximately three months later, dust began entering the cabin through the doors. When I reported this issue to my salesperson, he told me he could not assist because he had resigned and moved to Rola Haval. I then logged a complaint with HAVAL Head Office, who opened an enquiry with Frank Vos. 5. Undisclosed Hail Damage Revealed Later During HAVAL’s enquiry, I was informed that my vehicle had been hit by hail at the port before I purchased it — information that was never disclosed. My salesperson denied this entirely, claiming he sold me a brand-new car with no issues. A separate inspection at another HAVAL dealership revealed the following: The paint on the left rear quarter panel did not match the rest of the vehicle. The door rubbers appeared to have been tampered with, likely during repair. The seam sealers on the panels were not the original factory sealers, indicating post-production body repair. This confirmed that the car had undergone repairs prior to me receiving it, and that these repairs were never disclosed — a direct violation of consumer rights. 6. Warranty Activated Months Before My Purchase I later discovered that the vehicle warranty had been activated months before I bought the car. This meant: Some warranty periods had already lapsed before I even received the vehicle. Certain issues could not be claimed under warranty because the “clock” had started long before my ownership began. This is unacceptable for a vehicle sold as new and was never disclosed to me at any stage of the purchase. 7. False Claims and Lack of Transparency After raising the hail-damage issue, the dealership falsely claimed that they had disclosed this to me — which is untrue. At no point was I told the vehicle had sustained damage or undergone repairs. 8. Salesperson Not Paid Commission I later learned that my salesperson, Gideon None, was not even paid commission for my sale. This raises serious concerns about the dealership’s internal practices and integrity. 9. MIOSA Unable to Assist Due to Dealer’s Non-Cooperation I escalated the matter to the Motor Industry Ombudsman (MIOSA). Despite multiple attempts, the dealership did not respond to the Ombudsman at all. MIOSA eventually issued the following conclusion: “After a number of attempts to acquire a response from the supplier have failed, we conclude that there is no reasonable probability of the parties resolving their dispute through the process of conciliation and the MIOSA therefore hereby terminates the process. The complainant may now proceed to approach the National Consumer Commission to exercise his/her rights in terms of Section 71 of the CPA.” 10. Ongoing Impact Because the purchase was made online and I live in the Eastern Cape, it is impossible to take the car back to Worcester for inspections or repairs. This has left me with no meaningful support from the dealership. I am essentially left with a vehicle that: Was sold as new but had undisclosed damage and repairs Has mismatched paint and non-original sealers Allows dust into the cabin Was delivered with missing and damaged parts Has a warranty that was partially expired before I even owned the car 11. Final Remarks I cannot and will not recommend Haval Frank Vos. I urge all potential buyers to read reviews and avoid purchasing from this dealership. Whenever possible, buy from a dealer close to where you live to avoid being trapped in a situation like mine.
0
Replies (0)E
GM
Gavin M
1 reviews | Active since Jan 2020
10 Jul 2025, 16:34
Excellent Frank Vos Motors
During December did a deal on a car but in the end the plan changed and with the managers' assistance and others at the dealer. There involvement and final decision was on another car with all the bells and whistles. No more secondhand but a brand new car even with a lot of friendliness and professionalism from them at this dealer. So excellently they took me as a customer's requirements and happiness absolutely into consideration. Wonderfully done by them all at the dealer in Worcester. I recommend them gladly.
Helpful (0)
|Replies (0)GM
Gavin M
1 reviews | Active since Jan 2020
10 Jul 2025, 16:34
Excellent Frank Vos Motors
During December did a deal on a car but in the end the plan changed and with the managers' assistance and others at the dealer. There involvement and final decision was on another car with all the bells and whistles. No more secondhand but a brand new car even with a lot of friendliness and professionalism from them at this dealer. So excellently they took me as a customer's requirements and happiness absolutely into consideration. Wonderfully done by them all at the dealer in Worcester. I recommend them gladly.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2025, 11:18
Disappointing Experience with Frank Vos: Poor Service and Vehicle Damage
We purchased a second-hand GWM P-series and had it delivered to Simonstown, where we reside. Upon receiving the vehicle, we noticed that the bonnet protector and window guards we had ordered were not installed. This required us to travel to Worcester to have these parts fitted. However, shortly after the installation, just 1 kilometer into the highway, the bonnet guard detached, hitting the windscreen. This incident caused chips on the windscreen and left marks on the car’s roof. We returned to the dealership and demanded the windscreen be replaced, as well as the removal of the defective bonnet protector and window guards. Unfortunately, when the car was returned to us, it had additional marks and new scratches. While one manager was understanding and helpful, another was extremely rude—he even insinuated that the damage was our fault. Despite this unpleasant interaction, we left with a commitment from the dealership to replace the windscreen and provide a new bonnet/windscreen kit. Weeks later, the windscreen was replaced, and we eventually received the bonnet kit. Overall, the experience was far from satisfactory, and we would not recommend dealing with Frank Vos.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2025, 11:18
Disappointing Experience with Frank Vos: Poor Service and Vehicle Damage
We purchased a second-hand GWM P-series and had it delivered to Simonstown, where we reside. Upon receiving the vehicle, we noticed that the bonnet protector and window guards we had ordered were not installed. This required us to travel to Worcester to have these parts fitted. However, shortly after the installation, just 1 kilometer into the highway, the bonnet guard detached, hitting the windscreen. This incident caused chips on the windscreen and left marks on the car’s roof. We returned to the dealership and demanded the windscreen be replaced, as well as the removal of the defective bonnet protector and window guards. Unfortunately, when the car was returned to us, it had additional marks and new scratches. While one manager was understanding and helpful, another was extremely rude—he even insinuated that the damage was our fault. Despite this unpleasant interaction, we left with a commitment from the dealership to replace the windscreen and provide a new bonnet/windscreen kit. Weeks later, the windscreen was replaced, and we eventually received the bonnet kit. Overall, the experience was far from satisfactory, and we would not recommend dealing with Frank Vos.
0
Replies (0)CT
Conrad T
1 reviews | Active since Jan 2020
4 Nov 2024, 21:38
Haval Frank Vos Motors Terrible Dealership
Terrible service from this outlet. I bought a Haval Jolion from this dealership. Brand new. I was assisted by Ambrick. Two days after i bought it, the aircon stopped working. I contact Ambrick the Same day. To date he promised me to get back to me. Nothing has come from it, i currently have a car sitting in a garage, unable to be utilized because i don't have proper aircon. Terrible experience overall and i wouldnt recommend anyone to tho terrible dealership with its unhelpful staff. If you get to deal with them, ensure you know what you signed up for
Helpful (0)
|Replies (0)CT
Conrad T
1 reviews | Active since Jan 2020
4 Nov 2024, 21:38
Haval Frank Vos Motors Terrible Dealership
Terrible service from this outlet. I bought a Haval Jolion from this dealership. Brand new. I was assisted by Ambrick. Two days after i bought it, the aircon stopped working. I contact Ambrick the Same day. To date he promised me to get back to me. Nothing has come from it, i currently have a car sitting in a garage, unable to be utilized because i don't have proper aircon. Terrible experience overall and i wouldnt recommend anyone to tho terrible dealership with its unhelpful staff. If you get to deal with them, ensure you know what you signed up for
0
Replies (0)CS
Cresswill S
1 reviews | Active since Jan 2020
29 Jul 2024, 07:35
Compliant that was logged as well
Good Morning Suzuki & Frank Vos Worcester Dealer Thanks for your assistance this morning, which was not very helpful, I have logged a complaint with the Ombudsman as well this morning via contact@maruti.co.in so I am also waiting on their response for this matter of concern. Apparently the car was suppose to be have service my final free consultation of service March 2024 when its a year or 30km as it was explained to me with my last service, So In my mind I was keeping record of my KM as that is mostly important (as with previous cars I have driven and dealt with outside Frank Vos). So this morning with a huge shocked my 2nd Free Service got cancelled by Suzuki (I have looked at my emails - I have not received any formal communication from the Dealership in March 2024 for an reminder (As confirmed with the Dealership last week when I swapped my SIM as I no longer use the old number THAT I saw the sms they have send JULY 2024 that I should be booked for a serviced, and my concern was that if they have seen that no respond came from the client why there were no other form of communication as the lady this morning at Frank Vos confirmed that an email was sent to email which I do not see at all on the server of domain even though I don't use the email address daily anymore I rechecked for email from Frank Vos but nothing. I asked nicely why the Service Advisor can not call Suzuki from the Frank Vos branch but it could not happen so therefore I requested a contact number (and she only referred me to the Service Manual the whole time). After debating she finally gave me the relevant number to be in contact with Suzuki and spoke to Consultant(REF.12879). I am a bit unhappy on how this is handled because of the mere fact that the car has not even reach 30KM WITHIN the 2 YEARS after Purchasing the vehicle, so I am not sure why there could not be any grace if a client is in pool of under 30km even though the year has lapsed, that it should have not being said to me in March 2023 that the 30k of the year they should just confirm that the year lapsed is more important then being on the 30k. So this is truly a bad experience to have reach, as I didnt not budget a R2000 Service fee as confirmed by Consultant, and forcing me that it should be done URGENTLY, which of money I do not have, and now that Sukuzi has canceled the 2nd Free Service of my plan it becomes more of an issue that why could it not be reinstated to complete the 2nd Phase of my free Service. Therefor if the 30km was not that important I would not keep a record of my 30K of KM. And I believe that there could still be assistance in this so I do not forfeit my last free service. * Consultant confirmed that she will not be able to submit a free claim and that a payment should be conducted for the service * Consultant and from the goods of it did not made proper effort and only stick to the fact that there is nothing she would be able to do, in this case * Consultant reach out to which I think is her superior and they confirmed that a discount should be given but advised me that I will receive a Quote during the day of the 29th (which I still feel a bit unhappy about). * The superior has confirmed 4 months after the period of booking grace and came back and confirmed that no it's not 4 months but 3 months and that also gave me some red lights when this was communicated. Why suddenly 3 months because of the fact then it would have lapsed in June2024 * Also the way that the communication was loud in the office for other clients to hear the details of the next person for me was very unappropriated and that made me feel very uncomfortable. With my experience I could see that I am not gonna get anywhere with Consultant and the Dealership this morning and did not wanted to raise it on this level of Communication but I believe that the canceled claim can be reinstated from the Suzuki Side and that the Dealership could have made just a little effort in this regard. If I could please have assistance from someone to engage and look at both parties and not just the one party side which is Suzuki and Frank Vos. For the Client losing their 2nd Free Service is truly unexpectable even if the year has lapsed (that the client's KM should also be taken in consideration for this matter - and that finding the root cause that these things should be directly explained in the process of the purchase as well). I truly hope that this can be arranged and fixed asap so the car can have his second service completed please. To date the vehicle Mileage is on 24208km out of the 30000km and still they feel they will not service it in my free service
Helpful (0)
|Replies (0)CS
Cresswill S
1 reviews | Active since Jan 2020
29 Jul 2024, 07:35
Compliant that was logged as well
Good Morning Suzuki & Frank Vos Worcester Dealer Thanks for your assistance this morning, which was not very helpful, I have logged a complaint with the Ombudsman as well this morning via contact@maruti.co.in so I am also waiting on their response for this matter of concern. Apparently the car was suppose to be have service my final free consultation of service March 2024 when its a year or 30km as it was explained to me with my last service, So In my mind I was keeping record of my KM as that is mostly important (as with previous cars I have driven and dealt with outside Frank Vos). So this morning with a huge shocked my 2nd Free Service got cancelled by Suzuki (I have looked at my emails - I have not received any formal communication from the Dealership in March 2024 for an reminder (As confirmed with the Dealership last week when I swapped my SIM as I no longer use the old number THAT I saw the sms they have send JULY 2024 that I should be booked for a serviced, and my concern was that if they have seen that no respond came from the client why there were no other form of communication as the lady this morning at Frank Vos confirmed that an email was sent to email which I do not see at all on the server of domain even though I don't use the email address daily anymore I rechecked for email from Frank Vos but nothing. I asked nicely why the Service Advisor can not call Suzuki from the Frank Vos branch but it could not happen so therefore I requested a contact number (and she only referred me to the Service Manual the whole time). After debating she finally gave me the relevant number to be in contact with Suzuki and spoke to Consultant(REF.12879). I am a bit unhappy on how this is handled because of the mere fact that the car has not even reach 30KM WITHIN the 2 YEARS after Purchasing the vehicle, so I am not sure why there could not be any grace if a client is in pool of under 30km even though the year has lapsed, that it should have not being said to me in March 2023 that the 30k of the year they should just confirm that the year lapsed is more important then being on the 30k. So this is truly a bad experience to have reach, as I didnt not budget a R2000 Service fee as confirmed by Consultant, and forcing me that it should be done URGENTLY, which of money I do not have, and now that Sukuzi has canceled the 2nd Free Service of my plan it becomes more of an issue that why could it not be reinstated to complete the 2nd Phase of my free Service. Therefor if the 30km was not that important I would not keep a record of my 30K of KM. And I believe that there could still be assistance in this so I do not forfeit my last free service. * Consultant confirmed that she will not be able to submit a free claim and that a payment should be conducted for the service * Consultant and from the goods of it did not made proper effort and only stick to the fact that there is nothing she would be able to do, in this case * Consultant reach out to which I think is her superior and they confirmed that a discount should be given but advised me that I will receive a Quote during the day of the 29th (which I still feel a bit unhappy about). * The superior has confirmed 4 months after the period of booking grace and came back and confirmed that no it's not 4 months but 3 months and that also gave me some red lights when this was communicated. Why suddenly 3 months because of the fact then it would have lapsed in June2024 * Also the way that the communication was loud in the office for other clients to hear the details of the next person for me was very unappropriated and that made me feel very uncomfortable. With my experience I could see that I am not gonna get anywhere with Consultant and the Dealership this morning and did not wanted to raise it on this level of Communication but I believe that the canceled claim can be reinstated from the Suzuki Side and that the Dealership could have made just a little effort in this regard. If I could please have assistance from someone to engage and look at both parties and not just the one party side which is Suzuki and Frank Vos. For the Client losing their 2nd Free Service is truly unexpectable even if the year has lapsed (that the client's KM should also be taken in consideration for this matter - and that finding the root cause that these things should be directly explained in the process of the purchase as well). I truly hope that this can be arranged and fixed asap so the car can have his second service completed please. To date the vehicle Mileage is on 24208km out of the 30000km and still they feel they will not service it in my free service
0
Replies (0)