Frank Vos Motors
Unclaimed Business
|2.7|6 Reviews (last 12 months)|This business does not respond to reviews
Frank Vos Motors
Unclaimed Business
|2.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Legolie S
1 reviews | Active since Jan 2020
27 Mar 2026, 15:20
Charged for service of vehicle and extras
I bought car and was told car was serviced without. I didn't receive any service history and went to Volkswagen Worcester to find out car was supposed to be serviced in 2024. I was informed that car's front brakes needs to be replaced. I was upset and want to cancel warranty with dealership since I found ou. Dewan forc me to have warranty with the. I am shocked that people are still forced to do certain things. To honor warranty car supposed to be serviced on time. Dewan claim car was serviced I don't know where as I didn't receive service book. Dewan is above the law he says warranty can't be canceled.
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Legolie S
1 reviews | Active since Jan 2020
27 Mar 2026, 15:20
Charged for service of vehicle and extras
I bought car and was told car was serviced without. I didn't receive any service history and went to Volkswagen Worcester to find out car was supposed to be serviced in 2024. I was informed that car's front brakes needs to be replaced. I was upset and want to cancel warranty with dealership since I found ou. Dewan forc me to have warranty with the. I am shocked that people are still forced to do certain things. To honor warranty car supposed to be serviced on time. Dewan claim car was serviced I don't know where as I didn't receive service book. Dewan is above the law he says warranty can't be canceled.
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cesca H
1 reviews | Active since Jan 2020
14 Dec 2025, 05:52
Worse service ever received
I purchased a Renault Kiger on the 29th May 2025. Everything went smoothly during the sale, but then everything went downhill. The day the vehicle was delivered I felt a knock on the steering and when I drove over a bump it sounded like the wheel fell off. I phoned for two weeks just about everyday untill I was told to find out myself what is wrong with the vehicle. I took the vehicle to a garage and was told the steering rack has something broken inside and the shocks needs to be replaced. Finally I was heared and I got a courtesy vehicle, but it took almost two weeks and a lot of fighting to find out the garage I took the vehicle to was correct. When I asked if the vehicle was in an accident I was told they are not allowed to disclose that, but with research I found that the CPA says it has to be disclosed. I had to wait two months for new shocks and shock mountings to come from France before I received my vehicle. I still heard a sound on the left wheel and took the car to Renault in Cape Town just to hear I am the problem not the vehicle. We are now in December, i still hear a sound on the left wheel, and I have to take my vehicle to another Renault in Cape Town, with the hope that this time it will be resolved. I also found that the paint on the left front door is different thatn the rest of the car, now I have proof that the vehicle was in an accident. Now I have to start begging again to get something done. I have now handed the case over to the onbutsman and westbank as I am more that fed up with the service I have received.
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cesca H
1 reviews | Active since Jan 2020
14 Dec 2025, 05:52
Worse service ever received
I purchased a Renault Kiger on the 29th May 2025. Everything went smoothly during the sale, but then everything went downhill. The day the vehicle was delivered I felt a knock on the steering and when I drove over a bump it sounded like the wheel fell off. I phoned for two weeks just about everyday untill I was told to find out myself what is wrong with the vehicle. I took the vehicle to a garage and was told the steering rack has something broken inside and the shocks needs to be replaced. Finally I was heared and I got a courtesy vehicle, but it took almost two weeks and a lot of fighting to find out the garage I took the vehicle to was correct. When I asked if the vehicle was in an accident I was told they are not allowed to disclose that, but with research I found that the CPA says it has to be disclosed. I had to wait two months for new shocks and shock mountings to come from France before I received my vehicle. I still heard a sound on the left wheel and took the car to Renault in Cape Town just to hear I am the problem not the vehicle. We are now in December, i still hear a sound on the left wheel, and I have to take my vehicle to another Renault in Cape Town, with the hope that this time it will be resolved. I also found that the paint on the left front door is different thatn the rest of the car, now I have proof that the vehicle was in an accident. Now I have to start begging again to get something done. I have now handed the case over to the onbutsman and westbank as I am more that fed up with the service I have received.
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Raphael T
1 reviews | Active since Jan 2020
30 Nov 2025, 22:38
New Car - Old Problems, Dishonesty, and Misrepresentation.
On 14 December 2023, I purchased what was sold to me as a brand-new 2023 Haval Jolion Lux from Haval Frank Vos in Worcester. Although the remote sales process via calls, emails, and instant messaging was initially smooth and the finance deal favourable, the experience that followed has been extremely distressing, misleading, and financially burdensome. 1. Vehicle Delivered with Missing Parts The vehicle was delivered to my home in the Eastern Cape by a driver. Upon delivery, I discovered that the parcel shelf was missing — something that should never happen with a new vehicle. I was told it was “forgotten” during preparation. A replacement was ordered, but it took nearly two months before it was delivered to my residence. 2. Damaged Exterior Trim on Delivery The left rear quarter window trim arrived with a dent, and the driver’s side window trim had welding burn marks. My salesperson failed to address or resolve these issues, despite multiple attempts to raise them. 3. Dealer Failed to Register the Vehicle I was assured that the dealer would register the vehicle in Worcester during the first week of January 2024. Despite submitting all documents and regular follow-ups, this was not done. I received continuous run-around from the person assigned to the task until my temporary permit expired. As a result, I was forced to drive for two days with an expired permit. Ultimately, I had to travel to KwaZulu-Natal to register the vehicle myself — something that should have been the dealer’s responsibility. I had to fight to obtain a refund of the licensing fee from the dealership. 4. Dust Entering the Cabin Approximately three months later, dust began entering the cabin through the doors. When I reported this issue to my salesperson, he told me he could not assist because he had resigned and moved to Rola Haval. I then logged a complaint with HAVAL Head Office, who opened an enquiry with Frank Vos. 5. Undisclosed Hail Damage Revealed Later During HAVAL’s enquiry, I was informed that my vehicle had been hit by hail at the port before I purchased it — information that was never disclosed. My salesperson denied this entirely, claiming he sold me a brand-new car with no issues. A separate inspection at another HAVAL dealership revealed the following: The paint on the left rear quarter panel did not match the rest of the vehicle. The door rubbers appeared to have been tampered with, likely during repair. The seam sealers on the panels were not the original factory sealers, indicating post-production body repair. This confirmed that the car had undergone repairs prior to me receiving it, and that these repairs were never disclosed — a direct violation of consumer rights. 6. Warranty Activated Months Before My Purchase I later discovered that the vehicle warranty had been activated months before I bought the car. This meant: Some warranty periods had already lapsed before I even received the vehicle. Certain issues could not be claimed under warranty because the “clock” had started long before my ownership began. This is unacceptable for a vehicle sold as new and was never disclosed to me at any stage of the purchase. 7. False Claims and Lack of Transparency After raising the hail-damage issue, the dealership falsely claimed that they had disclosed this to me — which is untrue. At no point was I told the vehicle had sustained damage or undergone repairs. 8. Salesperson Not Paid Commission I later learned that my salesperson, Gideon None, was not even paid commission for my sale. This raises serious concerns about the dealership’s internal practices and integrity. 9. MIOSA Unable to Assist Due to Dealer’s Non-Cooperation I escalated the matter to the Motor Industry Ombudsman (MIOSA). Despite multiple attempts, the dealership did not respond to the Ombudsman at all. MIOSA eventually issued the following conclusion: “After a number of attempts to acquire a response from the supplier have failed, we conclude that there is no reasonable probability of the parties resolving their dispute through the process of conciliation and the MIOSA therefore hereby terminates the process. The complainant may now proceed to approach the National Consumer Commission to exercise his/her rights in terms of Section 71 of the CPA.” 10. Ongoing Impact Because the purchase was made online and I live in the Eastern Cape, it is impossible to take the car back to Worcester for inspections or repairs. This has left me with no meaningful support from the dealership. I am essentially left with a vehicle that: Was sold as new but had undisclosed damage and repairs Has mismatched paint and non-original sealers Allows dust into the cabin Was delivered with missing and damaged parts Has a warranty that was partially expired before I even owned the car 11. Final Remarks I cannot and will not recommend Haval Frank Vos. I urge all potential buyers to read reviews and avoid purchasing from this dealership. Whenever possible, buy from a dealer close to where you live to avoid being trapped in a situation like mine.
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Raphael T
1 reviews | Active since Jan 2020
30 Nov 2025, 22:38
New Car - Old Problems, Dishonesty, and Misrepresentation.
On 14 December 2023, I purchased what was sold to me as a brand-new 2023 Haval Jolion Lux from Haval Frank Vos in Worcester. Although the remote sales process via calls, emails, and instant messaging was initially smooth and the finance deal favourable, the experience that followed has been extremely distressing, misleading, and financially burdensome. 1. Vehicle Delivered with Missing Parts The vehicle was delivered to my home in the Eastern Cape by a driver. Upon delivery, I discovered that the parcel shelf was missing — something that should never happen with a new vehicle. I was told it was “forgotten” during preparation. A replacement was ordered, but it took nearly two months before it was delivered to my residence. 2. Damaged Exterior Trim on Delivery The left rear quarter window trim arrived with a dent, and the driver’s side window trim had welding burn marks. My salesperson failed to address or resolve these issues, despite multiple attempts to raise them. 3. Dealer Failed to Register the Vehicle I was assured that the dealer would register the vehicle in Worcester during the first week of January 2024. Despite submitting all documents and regular follow-ups, this was not done. I received continuous run-around from the person assigned to the task until my temporary permit expired. As a result, I was forced to drive for two days with an expired permit. Ultimately, I had to travel to KwaZulu-Natal to register the vehicle myself — something that should have been the dealer’s responsibility. I had to fight to obtain a refund of the licensing fee from the dealership. 4. Dust Entering the Cabin Approximately three months later, dust began entering the cabin through the doors. When I reported this issue to my salesperson, he told me he could not assist because he had resigned and moved to Rola Haval. I then logged a complaint with HAVAL Head Office, who opened an enquiry with Frank Vos. 5. Undisclosed Hail Damage Revealed Later During HAVAL’s enquiry, I was informed that my vehicle had been hit by hail at the port before I purchased it — information that was never disclosed. My salesperson denied this entirely, claiming he sold me a brand-new car with no issues. A separate inspection at another HAVAL dealership revealed the following: The paint on the left rear quarter panel did not match the rest of the vehicle. The door rubbers appeared to have been tampered with, likely during repair. The seam sealers on the panels were not the original factory sealers, indicating post-production body repair. This confirmed that the car had undergone repairs prior to me receiving it, and that these repairs were never disclosed — a direct violation of consumer rights. 6. Warranty Activated Months Before My Purchase I later discovered that the vehicle warranty had been activated months before I bought the car. This meant: Some warranty periods had already lapsed before I even received the vehicle. Certain issues could not be claimed under warranty because the “clock” had started long before my ownership began. This is unacceptable for a vehicle sold as new and was never disclosed to me at any stage of the purchase. 7. False Claims and Lack of Transparency After raising the hail-damage issue, the dealership falsely claimed that they had disclosed this to me — which is untrue. At no point was I told the vehicle had sustained damage or undergone repairs. 8. Salesperson Not Paid Commission I later learned that my salesperson, Gideon None, was not even paid commission for my sale. This raises serious concerns about the dealership’s internal practices and integrity. 9. MIOSA Unable to Assist Due to Dealer’s Non-Cooperation I escalated the matter to the Motor Industry Ombudsman (MIOSA). Despite multiple attempts, the dealership did not respond to the Ombudsman at all. MIOSA eventually issued the following conclusion: “After a number of attempts to acquire a response from the supplier have failed, we conclude that there is no reasonable probability of the parties resolving their dispute through the process of conciliation and the MIOSA therefore hereby terminates the process. The complainant may now proceed to approach the National Consumer Commission to exercise his/her rights in terms of Section 71 of the CPA.” 10. Ongoing Impact Because the purchase was made online and I live in the Eastern Cape, it is impossible to take the car back to Worcester for inspections or repairs. This has left me with no meaningful support from the dealership. I am essentially left with a vehicle that: Was sold as new but had undisclosed damage and repairs Has mismatched paint and non-original sealers Allows dust into the cabin Was delivered with missing and damaged parts Has a warranty that was partially expired before I even owned the car 11. Final Remarks I cannot and will not recommend Haval Frank Vos. I urge all potential buyers to read reviews and avoid purchasing from this dealership. Whenever possible, buy from a dealer close to where you live to avoid being trapped in a situation like mine.
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GM
Gavin M
1 reviews | Active since Jan 2020
10 Jul 2025, 16:34
Excellent Frank Vos Motors
During December did a deal on a car but in the end the plan changed and with the managers' assistance and others at the dealer. There involvement and final decision was on another car with all the bells and whistles. No more secondhand but a brand new car even with a lot of friendliness and professionalism from them at this dealer. So excellently they took me as a customer's requirements and happiness absolutely into consideration. Wonderfully done by them all at the dealer in Worcester. I recommend them gladly.
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Gavin M
1 reviews | Active since Jan 2020
10 Jul 2025, 16:34
Excellent Frank Vos Motors
During December did a deal on a car but in the end the plan changed and with the managers' assistance and others at the dealer. There involvement and final decision was on another car with all the bells and whistles. No more secondhand but a brand new car even with a lot of friendliness and professionalism from them at this dealer. So excellently they took me as a customer's requirements and happiness absolutely into consideration. Wonderfully done by them all at the dealer in Worcester. I recommend them gladly.
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2025, 11:18
Disappointing Experience with Frank Vos: Poor Service and Vehicle Damage
We purchased a second-hand GWM P-series and had it delivered to Simonstown, where we reside. Upon receiving the vehicle, we noticed that the bonnet protector and window guards we had ordered were not installed. This required us to travel to Worcester to have these parts fitted. However, shortly after the installation, just 1 kilometer into the highway, the bonnet guard detached, hitting the windscreen. This incident caused chips on the windscreen and left marks on the car’s roof. We returned to the dealership and demanded the windscreen be replaced, as well as the removal of the defective bonnet protector and window guards. Unfortunately, when the car was returned to us, it had additional marks and new scratches. While one manager was understanding and helpful, another was extremely rude—he even insinuated that the damage was our fault. Despite this unpleasant interaction, we left with a commitment from the dealership to replace the windscreen and provide a new bonnet/windscreen kit. Weeks later, the windscreen was replaced, and we eventually received the bonnet kit. Overall, the experience was far from satisfactory, and we would not recommend dealing with Frank Vos.
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2025, 11:18
Disappointing Experience with Frank Vos: Poor Service and Vehicle Damage
We purchased a second-hand GWM P-series and had it delivered to Simonstown, where we reside. Upon receiving the vehicle, we noticed that the bonnet protector and window guards we had ordered were not installed. This required us to travel to Worcester to have these parts fitted. However, shortly after the installation, just 1 kilometer into the highway, the bonnet guard detached, hitting the windscreen. This incident caused chips on the windscreen and left marks on the car’s roof. We returned to the dealership and demanded the windscreen be replaced, as well as the removal of the defective bonnet protector and window guards. Unfortunately, when the car was returned to us, it had additional marks and new scratches. While one manager was understanding and helpful, another was extremely rude—he even insinuated that the damage was our fault. Despite this unpleasant interaction, we left with a commitment from the dealership to replace the windscreen and provide a new bonnet/windscreen kit. Weeks later, the windscreen was replaced, and we eventually received the bonnet kit. Overall, the experience was far from satisfactory, and we would not recommend dealing with Frank Vos.
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Conrad T
1 reviews | Active since Jan 2020
4 Nov 2024, 21:38
Haval Frank Vos Motors Terrible Dealership
Terrible service from this outlet. I bought a Haval Jolion from this dealership. Brand new. I was assisted by Ambrick. Two days after i bought it, the aircon stopped working. I contact Ambrick the Same day. To date he promised me to get back to me. Nothing has come from it, i currently have a car sitting in a garage, unable to be utilized because i don't have proper aircon. Terrible experience overall and i wouldnt recommend anyone to tho terrible dealership with its unhelpful staff. If you get to deal with them, ensure you know what you signed up for
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Conrad T
1 reviews | Active since Jan 2020
4 Nov 2024, 21:38
Haval Frank Vos Motors Terrible Dealership
Terrible service from this outlet. I bought a Haval Jolion from this dealership. Brand new. I was assisted by Ambrick. Two days after i bought it, the aircon stopped working. I contact Ambrick the Same day. To date he promised me to get back to me. Nothing has come from it, i currently have a car sitting in a garage, unable to be utilized because i don't have proper aircon. Terrible experience overall and i wouldnt recommend anyone to tho terrible dealership with its unhelpful staff. If you get to deal with them, ensure you know what you signed up for
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