Active since Dec 2016
3
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3 reviews12 months ago
Disappointing Experience with Frank Vos: Poor Service and Vehicle Damage
We purchased a second-hand GWM P-series and had it delivered to Simonstown, where we reside. Upon receiving the vehicle, we noticed that the bonnet protector and window guards we had ordered were not installed. This required us to travel to Worcester to have these parts fitted. However, shortly after the installation, just 1 kilometer into the highway, the bonnet guard detached, hitting the windscreen. This incident caused chips on the windscreen and left marks on the car’s roof. We returned to the dealership and demanded the windscreen be replaced, as well as the removal of the defective bonnet protector and window guards. Unfortunately, when the car was returned to us, it had additional marks and new scratches. While one manager was understanding and helpful, another was extremely rude—he even insinuated that the damage was our fault. Despite this unpleasant interaction, we left with a commitment from the dealership to replace the windscreen and provide a new bonnet/windscreen kit. Weeks later, the windscreen was replaced, and we eventually received the bonnet kit. Overall, the experience was far from satisfactory, and we would not recommend dealing with Frank Vos.
0 replies
25 months ago
AC Direct Extremely bad sservice.
I bought a portable air conditioner online. After waiting for two weeks without any updates on the delivery, I started sending emails to the company to check on the status. Unfortunately, I didn't receive any replies despite sending multiple emails. Eventually, I decided to cancel the order. Surprisingly, the day after I cancelled, I received a call from someone representing the company, saying they could deliver the air conditioner. I informed them that I had already cancelled the order and was waiting for a refund. However, it's been two months now, and despite numerous phone calls and emails, I haven't received any response or the refund yet.
0 replies
114 months ago
No data connection
<p>I have not had a data connection for 4 days now. They did an upgrade without informing their clients. Phoned support and only get a lame excuse that they are working on it. My ticket had apparently been escalated but it seems nothing happens. It seems the ambudsman and legal action will be the only way to resolve this. I use the data for business and have now lost money because of them. </p>
280 replies
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)