RT
Raphael T
Active since Oct 2023
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
New Car - Old Problems, Dishonesty, and Misrepresentation.
On 14 December 2023, I purchased what was sold to me as a brand-new 2023 Haval Jolion Lux from Haval Frank Vos in Worcester. Although the remote sales process via calls, emails, and instant messaging was initially smooth and the finance deal favourable, the experience that followed has been extremely distressing, misleading, and financially burdensome. 1. Vehicle Delivered with Missing Parts The vehicle was delivered to my home in the Eastern Cape by a driver. Upon delivery, I discovered that the parcel shelf was missing — something that should never happen with a new vehicle. I was told it was “forgotten” during preparation. A replacement was ordered, but it took nearly two months before it was delivered to my residence. 2. Damaged Exterior Trim on Delivery The left rear quarter window trim arrived with a dent, and the driver’s side window trim had welding burn marks. My salesperson failed to address or resolve these issues, despite multiple attempts to raise them. 3. Dealer Failed to Register the Vehicle I was assured that the dealer would register the vehicle in Worcester during the first week of January 2024. Despite submitting all documents and regular follow-ups, this was not done. I received continuous run-around from the person assigned to the task until my temporary permit expired. As a result, I was forced to drive for two days with an expired permit. Ultimately, I had to travel to KwaZulu-Natal to register the vehicle myself — something that should have been the dealer’s responsibility. I had to fight to obtain a refund of the licensing fee from the dealership. 4. Dust Entering the Cabin Approximately three months later, dust began entering the cabin through the doors. When I reported this issue to my salesperson, he told me he could not assist because he had resigned and moved to Rola Haval. I then logged a complaint with HAVAL Head Office, who opened an enquiry with Frank Vos. 5. Undisclosed Hail Damage Revealed Later During HAVAL’s enquiry, I was informed that my vehicle had been hit by hail at the port before I purchased it — information that was never disclosed. My salesperson denied this entirely, claiming he sold me a brand-new car with no issues. A separate inspection at another HAVAL dealership revealed the following: The paint on the left rear quarter panel did not match the rest of the vehicle. The door rubbers appeared to have been tampered with, likely during repair. The seam sealers on the panels were not the original factory sealers, indicating post-production body repair. This confirmed that the car had undergone repairs prior to me receiving it, and that these repairs were never disclosed — a direct violation of consumer rights. 6. Warranty Activated Months Before My Purchase I later discovered that the vehicle warranty had been activated months before I bought the car. This meant: Some warranty periods had already lapsed before I even received the vehicle. Certain issues could not be claimed under warranty because the “clock” had started long before my ownership began. This is unacceptable for a vehicle sold as new and was never disclosed to me at any stage of the purchase. 7. False Claims and Lack of Transparency After raising the hail-damage issue, the dealership falsely claimed that they had disclosed this to me — which is untrue. At no point was I told the vehicle had sustained damage or undergone repairs. 8. Salesperson Not Paid Commission I later learned that my salesperson, Gideon None, was not even paid commission for my sale. This raises serious concerns about the dealership’s internal practices and integrity. 9. MIOSA Unable to Assist Due to Dealer’s Non-Cooperation I escalated the matter to the Motor Industry Ombudsman (MIOSA). Despite multiple attempts, the dealership did not respond to the Ombudsman at all. MIOSA eventually issued the following conclusion: “After a number of attempts to acquire a response from the supplier have failed, we conclude that there is no reasonable probability of the parties resolving their dispute through the process of conciliation and the MIOSA therefore hereby terminates the process. The complainant may now proceed to approach the National Consumer Commission to exercise his/her rights in terms of Section 71 of the CPA.” 10. Ongoing Impact Because the purchase was made online and I live in the Eastern Cape, it is impossible to take the car back to Worcester for inspections or repairs. This has left me with no meaningful support from the dealership. I am essentially left with a vehicle that: Was sold as new but had undisclosed damage and repairs Has mismatched paint and non-original sealers Allows dust into the cabin Was delivered with missing and damaged parts Has a warranty that was partially expired before I even owned the car 11. Final Remarks I cannot and will not recommend Haval Frank Vos. I urge all potential buyers to read reviews and avoid purchasing from this dealership. Whenever possible, buy from a dealer close to where you live to avoid being trapped in a situation like mine.
0 replies
16 months ago
DO NOT BOOK YOUR STAY AT ANY HOMII!
Homii Manhattan Studio Apartment (357 Anton Lembede St, Durban) All I can say is: HECTIC! Making a booking and viewing: It is easy to make a booking on the Homii app. I contacted them via WhatsApp to request a video of the unit I was about to book. They sent a video, and I was satisfied and promptly made the booking. The generic plan shown on the app is in no way like or close to the real apartment! What you see on the app is not what you will get. I made the booking knowing what I would get, as I had seen on the video. Check-In: I got to the entrance on the day of check-in at around 1:15 PM only to find that the clerks and admin personnel were on lunch, so I had to wait till 2 PM ON THE STEPS WITH MY LUGGAGE! There is no waiting area, so I stood right there. The staff arrived and were seemingly surprised that I was there to check in, but they eventually found my booking. I expected to receive my keys, however I did not receive them at all. For 2-3 weeks I had no keys I had to request the security or staff to open my rental with their master keys! Their reason was that they are still waiting for the key cards to be delivered, my question is you knew a tenant had made a booking why did you not make sure that the keys were readily available? Apartment condition: As soon as I got into the unit for the first time I went to the bathroom and was greeted by a large *** in the toilet seat! The floor was not swept nor mopped before my arrival there were nail cuttings on the floor. The shower had black mould which was honestly disgusting and unpleasant. The ceiling has black mould spots and the mould in the apartment has later affected my health. The walls had traces of blood which I had to clean by myself. The grout on the floor tiles needs replacing it has stained to the point of requiring replacement it can no longer be cleaned. The stove top is rusted and is missing knobs! The edges of the granite have black mould in them. On the other hand, the kitchenette is dilapidated the doors are not aligned, the hinges are rusted, the edges of the doors are lifting, and the stove has no hood so steam damages the cupboards and makes the room extremely hot. The windows lift from the frame, and they are made of plastic and not glass. Space is also very limited you cannot even install a microwave or have a TV stand and a TV. Plumbing: The plumbing of the apartment is horrible and clogged. Opening the water in the sink promotes sewage to rise in the shower drain and flow into the shower! It is honestly disgusting to live in a place that randomly has sewage flowing up into the shower. In my 2-month stay, it has been close to five times that I have had to shower with cold water, hot water randomly vanishes with no explanation at any time of the day. The shower is not sealed up, so the water flows out! On my last week I was gone the whole week when I came back to move out, I found the shower flooded with sewage! I notified the staff and maintenance, but nobody bothered to assist, so I had to clean it up so that I could shower. The following day I showered, and the drain was blocked – water began to overflow the shower and flood the apartment. At 9 AM I immediately notified the guy at the reception and his reply was “Since you are leaving now when you are back notify me and we will log a case for you and send the maintenance team to fix it up” I cautioned him that as we speak the apartment is flooding! He did not even bother himself, so I also left and went my way for the day. After 3 hours I came back only to find the apartment in the same state I left it in. I went to the reception to inform them that my apartment was still not sorted out. The guy said I should relax, and they would sort it out. I kept on coming back after every 2 hours and they had still not sorted out the flooded apartment. It is now evening at 6 PM I come back, and the situation is still the same I packed my staff and vacated the apartment before my checkout date. The guy who works in the reception area had knocked off and the maintenance team were drunk! So, I knew I was not going to be assisted. I had to sleep at a guesthouse! Imagine having to pack your staff that late. I packed my staff wearing a plastic on my feet! SO FROM 9 AM, NOBODY BOTHERED TO ASSIST A TENANT WHOSE APARTMENT WAS FLOODING! Environment and infrastructure: The apartments are infested with mites and roaches! The mould is unbearable and bad! Tenants are noisy and disruptive, there are no rules and policies in place to govern tenant behaviour! Corridors reek of ******* and mould, windows are missing so air and rain just flows in. There is a lack of ventilation – Durban is a very hot place you will melt and grasp for air while in your apartment! Lifts: The lifts are not to be trusted at all. Only two lifts work, one of which is used to transport large items. The lifts make funny noises and rattles when in use, the doors do not close properly, and some do not reach the floor you are trying to reach. Technology: The face recognition device used at the entrance is of low quality. The camera's lens is low-definition, so it takes a long time to process or capture data—sometimes, it doesn’t even work! The door locks make a charm if left open, meaning that you cannot have your main door open. The Wi-Fi is extremely slow and as good as non-existent. Staff: The staff is so unkind and arrogant, they are not of any help and they easily get annoyed (ALL OF THEM) they are always on their phones browsing the internet. Furthermore, the staff is so petty they want you to beg them as if you’re not there to generate income for them! Washing room: On the adverti*****ts and app, it is said that there are washers and dryers on site, however, when I enquired about them, I was told that they are not available, and I cannot make use of them. Such advertising practices would be classified as adverti*****t dishonesty. Utilities: The app never mentioned anything regarding electricity bills, when I moved in the meter box just shut off the electricity, so I found a receipt and purchased electricity with my bank FNB (STD and Discovery cannot make electricity purchases for the vendor that Homii Manhattan makes use of). Each time I purchased electricity the bill was always in arrears which I wasn’t supposed to be billed for because they are not mine! Billing: All rental payments are made on the app using a bank card, from the 15th of every month till the last day of the month you are eligible to renew your stay. When I made my booking, I had booked an apartment amounting to 5,8K I then requested a change to a different building (STUDIO APARTMENT) which costs 4.8K per month. Initially, I believe that I am owed +- R1000 including administration fees. When I enquired about the difference I only received a vague answer! Overview My stay at Homii Manhattan was horrible, the building is old, the plumbing is old and blocked/clogged, and the staff is impatient and utterly lazy! Any requests and grievances are not attended to by the relevant department, and the technical amenities are of low standard and are therefore unusable, what is advertised is not what you will get. There are no rules nor code of conduct in place that govern tenant behaviour – hence the tenants make noise and behave unruly. I might take legal action against the false adverti*****t and the missing difference. Based on my stay I Would Never Ever Recommend Staying At Any Homii In Any Province!
0 replies
25 months ago
Warranty Registration not taking place!
Re: Re: [ Ticket: 685026 ] Ticket: 679735 Warranty- Incredible Connection I purchased an Apple device at IC reason being that I'll get 2 years more of extended warranty. I filled the form and sent it. 2 weeks later it's not registered! This is not my first time registering the first time i had purchased online and the warranty registration didn't even take time now I've purchased at a store imbeing sent pillar to post! What nonsense is this? 30 days will lapse and you will be saying I took my time so you cannot register! I told the facebook team to call me but nobody did. I've send 3 emails and 2 forms to you guys née man ***!
0 replies
26 months ago
Is Blink not Digital?
I thought Blink was all way digital? I got a quote yesterday around 6pm, following day today morning at 8am i receive a call from a Miway Blink telemarketer regarding my quote that i did not buy! In my beauty sleep i was disturbed! On top of that when i made the quote i opted out for marketing strategies; now tell me why i was called early in the morning when I specifically opted out of being contacted for marketing purposes? I was just shopping around I’’ morethan happy with NAKED, and Blink was double what i pay with naked including extras like shortfall, car hire, add ons. Do NOT CALL ME 🤙🏽 and i dont know why the agent made adjustments to my quote. Who on earth will pay 10K access? These adjustments are just nonsense even!
56 replies
29 months ago
They DON'T PAY FOR CLAIMS, RUN AWAY!
This is the most useless insurance company i have had to deal with. My first claim i had to travel a drive of 209KM to get to a Tyre & More store to administer a claim for my tyres, from 9am to 6pm! As much as they paid up I'm livid! My second claim arose i couldn't travel i need a Tyre ASAP i informed them and i went on to buy a new tyre took a few pictures, got a report and invoice from the tyre shop and submitted them to Innocent Mabale who has been so useless in administering my refund. I've been trying to claim for my refund for 3 weeks now, he told me that he has forwarded the matter to the managers when i request for feedback I'm told no feedback has been received from management? I really wish FNB informs their clients way before of the companies that administer the claims! Motorvantage or Motorite are the WORST! I pay monthly only to be given a run around when they have to pay up. I WON'T LET THIS MATTER GO!
72 replies
29 months ago
THEY DON'T PAY UP FOR CLAIMS!
This is the most useless insurance company i have had to deal with. My first claim i had to travel a drive of 209KM to get to a Tyre & More store to administer a claim for my tyres, from 9am to 6pm! As much as they paid up I'm livid! My second claim arose i couldn't travel i need a Tyre ASAP i informed them and i went on to buy a new tyre took a few pictures, got a report and invoice from the tyre shop and submitted them to Innocent Mabale who has been so useless in administering my refund. I've been trying to claim for my refund for 3 weeks now, he told me that he has forwarded the matter to the managers when i request for feedback I'm told no feedback has been received from management? I really wish FNB informs their clients way before of the companies that administer the claims! Motorvantage or Motorite are the WORST! I pay monthly only to be given a run around when they have to pay up. I WON'T LET THIS MATTER GO!
143 replies
30 months ago
Doesn't deliver on time
My bank, Discovery Bank uses DSV to deliver bank cards, the parcel is out for delivery but no one contacted me to make the delivery and I have been home the entire day. At 4 pm I called the delivery department they then called the driver and he/she assured me that he would call me when near the area to make the delivery but did he call? NO! Did he deliver my card? NO! A whole bank card galavanting when it is supposed to be delivered! This is absolutely nonsense I have used CCD Couriers with FNB for card deliveries and they are always on time. Discovery Bank should really consider changing its delivery network. Furthermore, I want to file a formal complaint against the driver who gave me false hope and failed to deliver my bank card!
131 replies
30 months ago
Claim Handled Swiftly and fast
Lost my spectacles, my claimers settled with a week. I really recommend them ensure your assets with Santam Switch they don’t run around when it comes to claim.
131 replies
36 months ago
Horrible experience with Bash's TakeOver! Orders aren't fulfilled
Ever since TFG switched to Bash hayi shem niyahluleka 😑 my order was out for delivery no courier gave me a call. I called RAM the agent said that they will contact the driver. Still no delivery at 9pm i received an email saying delivery will be attempted the next day, the day comes i receive an sms saying i will be notified when delivery will be made. Second order 2 items are out of stock but are still being sold placed 2 orders received an email that they will be refunded 2 weeks later still havent received my refund. Failor to refund me i will take this matter to the Credit Ombud this is my money and my credit rating thats being toyed with next think I'll be charged interest on balances that arent due from me. This is nonsense TFG/BASH!
53 replies
36 months ago
Horrible experience with Bash's TakeOver! Orders aren't fulfilled
Ever since TFG switched to Bash hayi shem niyahluleka 😑 my order was out for delivery no courier gave me a call. I called RAM the agent said that they will contact the driver. Still no delivery at 9pm i received an email saying delivery will be attempted the next day, the day comes i receive an sms saying i will be notified when delivery will be made. Second order 2 items are out of stock but are still being sold placed 2 orders received an email that they will be refunded 2 weeks later still havent received my refund. Failor to refund me i will take this matter to the Credit Ombud this is my money and my credit rating thats being toyed with next think I'll be charged interest on balances that arent due from me. This is nonsense TFG/BASH! Ref: CS-1320230
0 replies
Review Distribution
5 Star
3 (12.5%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
4 (16.666666666666668%)
1 Star
16 (66.66666666666667%)