Blink by MiWay
Claimed Business
AI Review Summary
Based on recent customer reviews, Blink by MiWay delivers a strong customer experience driven by exceptionally praised individual agents and fast claims processing. Customers consistently name specific consultants like Prudence Komape, Nomhle Mabe, and Latisha Subramoney for going above and beyond. However, a recurring pattern of communication breakdowns during complex or delayed claims, and serious concerns about repair quality from appointed panel beaters, temper the otherwise positive sentiment.
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly name specific agents with glowing praise. Prudence Komape, Nomhle Mabe, and Latisha Subramoney are repeatedly described as patient, professional, and going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.7Trustindex Rating
#23Ranked In Car Insurance
44 hours 53 minutesAverage Time To Reply
67 NPSRecommended: Very Likely
Replied to 92% of negative reviews
Typically takes less than 41 hours 57 min to reply
TrustIndex
7.7
Score
Ranking
#23
in Car Insurance
Avg Reply
44 hours 53 minutes
NPS Score
67
Recommended: Very Likely
Replied to 92% of negative reviews
Typically takes less than 41 hours 57 min to reply
Review Distribution
4.6|356 Reviews
May '25 - Apr '26
5(83%)
4(9.5%)
3(1%)
2(1%)
1(5.7%)
5(83%)
4(9.5%)
3(1%)
2(1%)
1(5.7%)
Recent reviews (356)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kagiso
1 reviews | Active since Jan 2020
18 Mar 2026, 20:45
Prudence Komape
Prudence Komape. She deserves all the flowers.A very dedicated claim handler, such an amazing soul... Taken me through all the steps and provides feedback without a hustle. Kudos 👏 💐 🥳 🎊 Prudence . Well appreciated and keep up the good work
Helpful (0)
|Replies (0)K
Kagiso
1 reviews | Active since Jan 2020
18 Mar 2026, 20:45
Prudence Komape
Prudence Komape. She deserves all the flowers.A very dedicated claim handler, such an amazing soul... Taken me through all the steps and provides feedback without a hustle. Kudos 👏 💐 🥳 🎊 Prudence . Well appreciated and keep up the good work
0
Replies (0)N
Nompumelelo
1 reviews | Active since Jan 2020
17 Mar 2026, 16:01
Hi 😊 I would like to take a moment to rate the service I received from Nomhle Mabe
Hi 😊 I would like to take a moment to rate the service I received from Nomhle Mabe. She is truly the best! Her service was excellent, professional, and very helpful. She went above and beyond to assist me, and I really appreciate her support. Thank you for the outstanding service! 🌟
Helpful (0)
|Replies (0)N
Nompumelelo
1 reviews | Active since Jan 2020
17 Mar 2026, 16:01
Hi 😊 I would like to take a moment to rate the service I received from Nomhle Mabe
Hi 😊 I would like to take a moment to rate the service I received from Nomhle Mabe. She is truly the best! Her service was excellent, professional, and very helpful. She went above and beyond to assist me, and I really appreciate her support. Thank you for the outstanding service! 🌟
0
Replies (0)KM
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Tshegofatso M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:37
Nomhle Mabe from MiW...
Nomhle Mabe from MiWay Blink was very very helpful with my claim for a windscreen chip.
Helpful (0)
|Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:37
Nomhle Mabe from MiW...
Nomhle Mabe from MiWay Blink was very very helpful with my claim for a windscreen chip.
0
Replies (0)T
Thulani
1 reviews | Active since Jan 2020
12 Mar 2026, 06:07
The towing company arrived not so long after the call was made with call center
The towing company arrived not so long after the call was made with call center. The consultant was professional and managed to assist me seamlessly and with care
Helpful (0)
|Replies (0)T
Thulani
1 reviews | Active since Jan 2020
12 Mar 2026, 06:07
The towing company arrived not so long after the call was made with call center
The towing company arrived not so long after the call was made with call center. The consultant was professional and managed to assist me seamlessly and with care
0
Replies (0)C
Clementinr
1 reviews | Active since Jan 2020
11 Mar 2026, 16:39
I was helped by Nkel...
I was helped by Nkele Molele , she was professional and willing to help me, i complained about the panel beater they gave me because it was far , she reviewed their decision within few minutes she contacted me and gave me two options of the nearest panel beater
Helpful (0)
|Replies (0)C
Clementinr
1 reviews | Active since Jan 2020
11 Mar 2026, 16:39
I was helped by Nkel...
I was helped by Nkele Molele , she was professional and willing to help me, i complained about the panel beater they gave me because it was far , she reviewed their decision within few minutes she contacted me and gave me two options of the nearest panel beater
0
Replies (0)PS
Palesa S
1 reviews | Active since Jan 2020
11 Mar 2026, 12:56
The experience of a minor claim I
The experience of a minor claim I.e. Tyre claim. It turned out to be such a nightmare, I was moved from pillar to post. The process was unnecessarily long due, restricted to the chat alone. Miway Blink isn’t available to reach telephonically for escalations. Sent an email to expressed concerns on how my claim was being dealt with and why, to which I received no response. It was truly frustrating at some point it didn’t feel like I was dealing with a reputable company but felt like a ****. Eventually I got through to Nomhle Mabe on the chat, whom I expressed my great dissatisfaction to and how I wondered how the experience for a comprehensive claim would be like if this is my experience over a minor claim, she stayed on the chat until I was satisfied with the outcome and answered all my questions definitively without hesitation like they had been in the past.
Helpful (0)
|Replies (0)PS
Palesa S
1 reviews | Active since Jan 2020
11 Mar 2026, 12:56
The experience of a minor claim I
The experience of a minor claim I.e. Tyre claim. It turned out to be such a nightmare, I was moved from pillar to post. The process was unnecessarily long due, restricted to the chat alone. Miway Blink isn’t available to reach telephonically for escalations. Sent an email to expressed concerns on how my claim was being dealt with and why, to which I received no response. It was truly frustrating at some point it didn’t feel like I was dealing with a reputable company but felt like a ****. Eventually I got through to Nomhle Mabe on the chat, whom I expressed my great dissatisfaction to and how I wondered how the experience for a comprehensive claim would be like if this is my experience over a minor claim, she stayed on the chat until I was satisfied with the outcome and answered all my questions definitively without hesitation like they had been in the past.
0
Replies (0)