Fredd
Verified Business
AI Review Summary
Based on recent customer reviews, Fredd receives overwhelmingly positive feedback for its fast, reliable fibre connectivity and affordable pricing. Customers frequently praise the responsive and professional customer support team, noting clear communication and quick issue resolution. Installation experiences are described as seamless with knowledgeable technicians. However, a small number of negative reviews highlight serious concerns around unreachable support, unmet technician appointment commitments, and significant drops in bandwidth well below the subscribed speeds, pointing to inconsistencies in service delivery.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
41h 25mReply Time
33 NPSLikely
Replied to 100% of negative reviews
Reply time on negative reviews: 25 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
41h 25m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 25 min
Review Distribution
4.7|13 Reviews
Jun '25 - May '26
5(92.3%)
4(0%)
3(0%)
2(0%)
1(7.7%)
5(92.3%)
4(0%)
3(0%)
2(0%)
1(7.7%)
Frequently Asked Questions About Fredd
Based on recent customer reviews, Fredd receives overwhelmingly positive feedback for its fast, reliable fibre connectivity and affordable pricing. Customers frequently praise the responsive and professional customer support team, noting clear communication and quick issue resolution. Installation experiences are described as seamless with knowledgeable technicians. However, a small number of negative reviews highlight serious concerns around unreachable support, unmet technician appointment commitments, and significant drops in bandwidth well below the subscribed speeds, pointing to inconsistencies in service delivery.
Fredd has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 25 min. Hellopeter has tracked Fredd across 166 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Matsobane M
1 reviews | Active since Jan 2020
9 Feb 2026, 07:28
⭐⭐⭐⭐⭐ Excellent service from Fredd support
⭐⭐⭐⭐⭐ Excellent service from Fredd support. Their agents are professional, patient, and very helpful. They resolve issues quicker than expected, and communication was clear throughout. Truly appreciate the great support—keep up the good work!
Helpful (0)
|Replies (0)MM
Matsobane M
1 reviews | Active since Jan 2020
9 Feb 2026, 07:28
⭐⭐⭐⭐⭐ Excellent service from Fredd support
⭐⭐⭐⭐⭐ Excellent service from Fredd support. Their agents are professional, patient, and very helpful. They resolve issues quicker than expected, and communication was clear throughout. Truly appreciate the great support—keep up the good work!
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Replies (0)M
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