Avoid this company as far as possible!!

For the past 2 years I have been battling with a warranty claim on my 30/21 Lite.The cells went out of balance and after many attempts to fix the problem remotely they finally decided I should bring it in for balancing.According to the warranty document I got from them they are supposed to come and collect it.When I received it back I noticed that the cells were slowly going out of balance agai****** again I booked a ticket.After countless hours of wasting my time sitting behind a plugged in laptop,they said they will send out technicians to site.After two days of trying to fix the battery on site to no avail,they told me to bring the battery in again.After 3 weeks they let me know that my battery is fixed and I can come and collect it.I then noticed that they have halved the capacity of my battery due to bad cells.After countless emails and phone calls and not getting anywhere, I have decided to take legal action and asked an attorney to address the matter.He gave them 10days to respond.On day 7 they told me they wil replace my battery for a second hand one,but I need to pay in an extra R50 000.00 before VAT.We eventually agreed that I would give them my old 30/21 + another faulty 40/28 I had in exchange for a 30/24 which had 46 cycles on.They told me they wil send the battery for testing then they will deliver it.That is where everyting went dead silent.I phone them everyday to find out what is happening and they will just ignore me.Up to today I am trying to get an answer from them on when they are going to send me my battery,but no response.This company has the worst ever customer service you will ever get.They don't have a department who handles warranties.You will speak to one of the engineers,who is always to busy to respond.Please be very carefull when dealing with this company. Very disappointed customer