POOR QUALITY - POOR SERVICE -

If here was an option for ZERO star I would choose that

I wanted foam for my lounge suite and I expected to get the correct advice. I informed them what I wanted and send photos and also a cutting list. First it took forever after I made payment. I was very clear for what it was as well the quantity - i send a courier to collect and was shocked when the foam arrived. 1. It was the most horrible quality. It was supposed to be bonded foam but the pieces were already falling off and I knew this was not going to last me a week 2. It was not cut accordingly to the cutting list. I said 5 pieces so I got 2 pieces and a large 3rd piece. None once was I informed - Every time we spoke I referred to 5 pieces 3. It was not bonded as I know how bonded foam is done and it was soft 4. When I send photos and complained I was told oh sorry mam I see and we will get back to you. I wanted the correct foam but they insisted on rather a refund. 5. They wanted me to return it and I said they can collect because I refuse to pay a courier again 6. I was given the run around every time a new contact. I told them I was so exited, I saved a long time and I was trusting that they know their products and should have advised me if something was not right instead of taking my money and just don't care 7. No I'm being ignored. its a month and still no response. and I'm sitting with foam which is worthless and money out of pocket 8. DO NOT TRUST THEM DO NOT BUY FROM THEM -