Cheap glue and Zero response Patricia

In April 2025, last month I bought the Adventurer Meerkat Premium Leather Back Pack with Kombi Straps bag and it was delivered promptly. The bag after short period of use started showing glue that was coming apart. I sent them an email with photos as proof and Patricia rep**** to tell me that they stitch and also put glue. I rep**** advising ger that the stitching is fine BUT the cheap glue that was used is now showing making the bag look messy. She has failed to respond since. Patricia am I supposed to put superglue on a new R2500 bag that I bought in good faith?