Misleading customers on more than one occasion

After a long search on the internet for a good quality leather bag that soot my style, I found a company Freestyle Handcrafted Leather in Cape Town. Their published lead time is 15 days to make your order. On the 25th of November 2024 I placed my order and my order was confirmed via e-mail. Payment took place on the 26th via Payfast and they confirmed that my order was in production on the 2nd of December 2024. I received a e-mail from them on the 10th of December 2024 saying they are experiencing some delays. I phone them and I was assured that my order will still make it before the closing date. Then I received a second mail on the 16th of December saying they are experiencing delays again. I phone them and I was assured by the lady that this was an automated message and that my order will definitely be in time before they close down for the year. I phoned today the 19th of December and I was told that they don't know the progress of my order and that they will call me before 5pm to tell me the state of order as they will still ship orders this day. They closed at 5pm for the year and nobody called me and I have not received my order. To me being honest is crucial , if I do business with someone you expect honesty. If you cant be honest with your customers in business , they cant trust you. I cannot refer anybody to do business with Freestyle Handcrafted Leather because they proved themselves ************* by misleading me on more than one occasion. I would recommend that you steer clear from this company.