Poor service

The Freshstop at waterfront service it poor. Today is 18th of December 2025. I went in there looking at the specials. There was a beef burger for R49, 99 I think and for additional R10 you get a coke. I then opted in for the coke. When I had to pay, they charged me R53 something. When I had to collect my food the lady said I dont get a cooldrink and just gave me some extra chips. Im not sure if that even was extra chip. I couldnt understand she just said no cooldrink for you. I decided to leave. but my problem is, they are not focused on what they have to do and the customers pay for their lack of attention and the humiliation when she said "No cooldrink for you" like who's fault is it that you didnt add cooldrink yet I paid more then the R49,99? I wont go back there.