Freshstop
Claimed Business
|1.6|10 Reviews (last 12 months)|This business does not respond to reviews
Freshstop
Claimed Business
|1.6
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Freshstop is experiencing significant customer dissatisfaction across multiple locations. Recurring complaints highlight rude and unprofessional staff interactions, with customers reporting being shouted at and treated dismissively. Pricing and billing issues, including double charging and incorrect change, further erode trust. Food quality and hygiene concerns are prominent, with reports of poorly cooked items, stale food, and potential health risks. A few positive mentions praise individual staff members for exceptional friendliness, but these are heavily outweighed by negative experiences across the broader chain.
Performance(last 12 months):
Review Distribution
1.6|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Armand K
1 reviews | Active since Jan 2020
28 May 2026, 07:26
Crispy chicken became a joke.
The staff are all very friendly and good at what they do, honestly they were excellent. but the crispy chicken side has honestly become a joke. A year ago youd buy a PROPER chicken wrap that filled their packaging with a decent amount of chips for R49.90. Now you pay R49.90 for the wrap only which is around half the size of what it used to be. If i could attach a photo youd be suprised. The pricing honestly got rediculous. Now for any chips you have to pay. Choose one. Shrinkflation or increase your prices. But dont do both at the same time.
Helpful (0)
|Replies (0)AK
Armand K
1 reviews | Active since Jan 2020
28 May 2026, 07:26
Crispy chicken became a joke.
The staff are all very friendly and good at what they do, honestly they were excellent. but the crispy chicken side has honestly become a joke. A year ago youd buy a PROPER chicken wrap that filled their packaging with a decent amount of chips for R49.90. Now you pay R49.90 for the wrap only which is around half the size of what it used to be. If i could attach a photo youd be suprised. The pricing honestly got rediculous. Now for any chips you have to pay. Choose one. Shrinkflation or increase your prices. But dont do both at the same time.
0
Replies (0)LM
Londiwe M
1 reviews | Active since Jan 2020
14 May 2026, 10:58
Not so fresh chicken!
Fresh stop redhill -🤬The driest, coldest & oldest grilled chicken breast that you can't even poke with a fork, what's more annoying is that they made us wait for ****! what exactly were we waiting for??!
Helpful (0)
|Replies (0)LM
Londiwe M
1 reviews | Active since Jan 2020
14 May 2026, 10:58
Not so fresh chicken!
Fresh stop redhill -🤬The driest, coldest & oldest grilled chicken breast that you can't even poke with a fork, what's more annoying is that they made us wait for ****! what exactly were we waiting for??!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 14:43
Freshstop Vasco Boulevard most expensive shop in our area
Vasco Boulevard. Most ridiculous expensive shop in the whole area. Service inside is not that great either. They don't have fresh food like the other freshstops. Only pies and ****ins. I won't go there again if it's the last shop open.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 14:43
Freshstop Vasco Boulevard most expensive shop in our area
Vasco Boulevard. Most ridiculous expensive shop in the whole area. Service inside is not that great either. They don't have fresh food like the other freshstops. Only pies and ****ins. I won't go there again if it's the last shop open.
0
Replies (0)BS
Bernard S
1 reviews | Active since Jan 2020
28 Jan 2026, 09:12
Oslo Beach Freshstop is ridiculous
I buy an extra sauce everyday for my food and I like a mix of 2 in 1 cup, now they suddenly want to charge me for 2 sauces because they say they cannot mix them for me anymore, utterly stupid and they won't see me again
Helpful (0)
|Replies (0)BS
Bernard S
1 reviews | Active since Jan 2020
28 Jan 2026, 09:12
Oslo Beach Freshstop is ridiculous
I buy an extra sauce everyday for my food and I like a mix of 2 in 1 cup, now they suddenly want to charge me for 2 sauces because they say they cannot mix them for me anymore, utterly stupid and they won't see me again
0
Replies (0)KL
LL
Loyiso L
1 reviews | Active since Jan 2020
18 Dec 2025, 16:36
******* Services
The sh*ttest service ever. It's like the staff are competing about who is the rudest, because almost everytime you visit the store. I hate it when someone shouts at me especially pointing fingers at my face. Freshstop treats customers like *******.
Helpful (0)
|Replies (0)LL
Loyiso L
1 reviews | Active since Jan 2020
18 Dec 2025, 16:36
******* Services
The sh*ttest service ever. It's like the staff are competing about who is the rudest, because almost everytime you visit the store. I hate it when someone shouts at me especially pointing fingers at my face. Freshstop treats customers like *******.
0
Replies (0)DH
Davina H
1 reviews | Active since Jan 2020
18 Dec 2025, 12:49
Poor service
The Freshstop at waterfront service it poor. Today is 18th of December 2025. I went in there looking at the specials. There was a beef burger for R49, 99 I think and for additional R10 you get a coke. I then opted in for the coke. When I had to pay, they charged me R53 something. When I had to collect my food the lady said I dont get a cooldrink and just gave me some extra chips. Im not sure if that even was extra chip. I couldnt understand she just said no cooldrink for you. I decided to leave. but my problem is, they are not focused on what they have to do and the customers pay for their lack of attention and the humiliation when she said "No cooldrink for you" like who's fault is it that you didnt add cooldrink yet I paid more then the R49,99? I wont go back there.
Helpful (0)
|Replies (0)DH
Davina H
1 reviews | Active since Jan 2020
18 Dec 2025, 12:49
Poor service
The Freshstop at waterfront service it poor. Today is 18th of December 2025. I went in there looking at the specials. There was a beef burger for R49, 99 I think and for additional R10 you get a coke. I then opted in for the coke. When I had to pay, they charged me R53 something. When I had to collect my food the lady said I dont get a cooldrink and just gave me some extra chips. Im not sure if that even was extra chip. I couldnt understand she just said no cooldrink for you. I decided to leave. but my problem is, they are not focused on what they have to do and the customers pay for their lack of attention and the humiliation when she said "No cooldrink for you" like who's fault is it that you didnt add cooldrink yet I paid more then the R49,99? I wont go back there.
0
Replies (0)FW
Faizel W
1 reviews | Active since Jan 2020
5 Dec 2025, 11:45
Fresh Stop Bird Street Stellebosch
I stopped at Astron Energy in Bird Street, Stellenbosch this morning (5 December around 10:30 AM) to put in petrol. After asking the attendant to fill up, I went into the FreshStop to grab a sausage roll and a drink. Unfortunately, the service inside was extremely poor. The cashier was busy chatting and cashing up money while myself and another customer stood waiting. I waited so long that even the petrol attendant came inside to tell me I should rather pay at the till. Despite standing there patiently, I received no assistance, and I was very hungry. I eventually had to leave my food and drink behind and walk out without being helped. Really disappointing experience and not what I expect from this service station. I hope the management addresses the lack of attention and customer service.
Helpful (0)
|Replies (0)FW
Faizel W
1 reviews | Active since Jan 2020
5 Dec 2025, 11:45
Fresh Stop Bird Street Stellebosch
I stopped at Astron Energy in Bird Street, Stellenbosch this morning (5 December around 10:30 AM) to put in petrol. After asking the attendant to fill up, I went into the FreshStop to grab a sausage roll and a drink. Unfortunately, the service inside was extremely poor. The cashier was busy chatting and cashing up money while myself and another customer stood waiting. I waited so long that even the petrol attendant came inside to tell me I should rather pay at the till. Despite standing there patiently, I received no assistance, and I was very hungry. I eventually had to leave my food and drink behind and walk out without being helped. Really disappointing experience and not what I expect from this service station. I hope the management addresses the lack of attention and customer service.
0
Replies (0)