Freshtec Energy
4.5|15 reviews
RU
Ronel U
1 reviews | Active since Member
16 Mar 2023, 16:42
Incorrect installation
Solar and inverter installation was not done correct, and owner keeps on saying it is because of loadshedding. The batteries charge the whole day on solar, and does not last for 1 hour during the night. When the same batteries charge for 4 hours on Eskom electricity, it last almost 4 hours?? That mean that my installation was not done correct, because I did not even get 300 cycles out of my 8 batteries.
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Replies (159)Freshtec Energy's replyOfficial
16 Mar 2023, 19:37Good Day
We are sorry to hear that your inverter and battery was not installed correctly.
Kindly note that Freshtec Energy does not do any installations, we only do solar equipment sales.
Do kindly contact us on our office number 011 516 0309 so that we may understand what transpired.
We are sorry to hear that your inverter and battery was not installed correctly.
Kindly note that Freshtec Energy does not do any installations, we only do solar equipment sales.
Do kindly contact us on our office number 011 516 0309 so that we may understand what transpired.
Best regards,
Freshtec Energy's reply16 Mar 2023, 19:37
Official
Good Day
We are sorry to hear that your inverter and battery was not installed correctly.
Kindly note that Freshtec Energy does not do any installations, we only do solar equipment sales.
Do kindly contact us on our office number 011 516 0309 so that we may understand what transpired.
We are sorry to hear that your inverter and battery was not installed correctly.
Kindly note that Freshtec Energy does not do any installations, we only do solar equipment sales.
Do kindly contact us on our office number 011 516 0309 so that we may understand what transpired.
Best regards,
RU
Ronel U's updateReviewer Update
17 Mar 2023, 04:38Apologies, I got the incorrect invoice details. My installer make use of your equipment.
RU
Ronel U's update17 Mar 2023, 04:38
Reviewer Update
Apologies, I got the incorrect invoice details. My installer make use of your equipment.
Freshtec Energy's replyOfficial
17 Mar 2023, 07:51Hi Ronel
Thank you for the clarification.
Gel batteries are designed to be discharged only to 50%, and if this is not set correctly and batteries are over discharged , the cells will be damaged resulting in them not holding power.
Kindly assist with retrieving or correcting the review.
Thank you for the clarification.
Gel batteries are designed to be discharged only to 50%, and if this is not set correctly and batteries are over discharged , the cells will be damaged resulting in them not holding power.
Kindly assist with retrieving or correcting the review.
Best regards,
Freshtec Energy's reply17 Mar 2023, 07:51
Official
Hi Ronel
Thank you for the clarification.
Gel batteries are designed to be discharged only to 50%, and if this is not set correctly and batteries are over discharged , the cells will be damaged resulting in them not holding power.
Kindly assist with retrieving or correcting the review.
Thank you for the clarification.
Gel batteries are designed to be discharged only to 50%, and if this is not set correctly and batteries are over discharged , the cells will be damaged resulting in them not holding power.
Kindly assist with retrieving or correcting the review.
Best regards,