FO
FRNCH OFFICIAL
Unclaimed Business
FO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYD
Yumna D
1 reviews | Active since Jan 2020
12 Apr 2023, 13:27
Cheap Quality & Terrible Customer Service
Ordered the Belize dress. Only good thing I have to say is that the dress was delivered within a week of me placing the order. Other than that … the quality is HORRIBLE. Definitely not worth 1300, more like a cheap China dress for 200. Furthermore, the dress did not come with an inner and when I contacted customer service before I placed the order they said it did come with one. After informing them all they had to say was “sorry for the miscommunication”. Take your business elsewhere
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Yumna D
1 reviews | Active since Jan 2020
12 Apr 2023, 13:27
Cheap Quality & Terrible Customer Service
Ordered the Belize dress. Only good thing I have to say is that the dress was delivered within a week of me placing the order. Other than that … the quality is HORRIBLE. Definitely not worth 1300, more like a cheap China dress for 200. Furthermore, the dress did not come with an inner and when I contacted customer service before I placed the order they said it did come with one. After informing them all they had to say was “sorry for the miscommunication”. Take your business elsewhere
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Roxanne M
1 reviews | Active since Jan 2020
30 Nov 2022, 09:38
DO NOT BUY FROM FRNCH CLOTHING
Shocking website. DO NOT buy from this website. Ordered a dress that looks like it was made by a child, is see through and the fabric is bouncy. The dress does NOT resemble anything like the dress displayed on the website. I asked from a refund (even though no refunds are specified on the website, I feel I deserved a refund as a result of the dishonestly and shameful advertising on their website). I asked multiple times where I can review the website and was ignored every single time. I basically bought a rag for R1300. Again, do not buy from this website.
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Roxanne M
1 reviews | Active since Jan 2020
30 Nov 2022, 09:38
DO NOT BUY FROM FRNCH CLOTHING
Shocking website. DO NOT buy from this website. Ordered a dress that looks like it was made by a child, is see through and the fabric is bouncy. The dress does NOT resemble anything like the dress displayed on the website. I asked from a refund (even though no refunds are specified on the website, I feel I deserved a refund as a result of the dishonestly and shameful advertising on their website). I asked multiple times where I can review the website and was ignored every single time. I basically bought a rag for R1300. Again, do not buy from this website.
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exipureunited S
1 reviews | Active since Jan 2020
29 Dec 2021, 09:39
Exipure Official – Does It Really Work Perfectly?
Distinctive cognizant evaluations and prosperity food nuts have shown that ketosis could truly be a response to weight decline. Individuals who have tried calorie-restricting eating regimens for quite a while and couldn't figure out some method for shedding different pounds have accomplished their objections by changing to a keto diet and convincing their body into ketosis. The Exipure is standard among enormous names, moreover specialists by and large are connecting with it for brief timeframes. Since eating fewer carbs is obviously not a somewhat long weight decline strategy, investigators have looked further into ketosis and found out and out additional with regards to what BHB does. This instigated making Exipure. Check more Official Websites on Exipure: https://www.mynewsdesk.com/iexponet/pressreleases/exipure-australia-v****ipure-uk-price-shark-tank-episode-and-exipure-reviews-nz-and-south-africa-3147435
Helpful (0)
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exipureunited S
1 reviews | Active since Jan 2020
29 Dec 2021, 09:39
Exipure Official – Does It Really Work Perfectly?
Distinctive cognizant evaluations and prosperity food nuts have shown that ketosis could truly be a response to weight decline. Individuals who have tried calorie-restricting eating regimens for quite a while and couldn't figure out some method for shedding different pounds have accomplished their objections by changing to a keto diet and convincing their body into ketosis. The Exipure is standard among enormous names, moreover specialists by and large are connecting with it for brief timeframes. Since eating fewer carbs is obviously not a somewhat long weight decline strategy, investigators have looked further into ketosis and found out and out additional with regards to what BHB does. This instigated making Exipure. Check more Official Websites on Exipure: https://www.mynewsdesk.com/iexponet/pressreleases/exipure-australia-v****ipure-uk-price-shark-tank-episode-and-exipure-reviews-nz-and-south-africa-3147435
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Lillie E
1 reviews | Active since Jan 2020
21 Sept 2021, 20:26
Terrible Quality. Terrible Customer Service.
Received a TERRIBLE quality dress that I paid $100 for on sale. Stitching was falling out all over the place. Button button popped off. I wrote them about it and sent it back and they then proceeded to refuse to refund me. So now, I'm out 100 USD, don't have the bad dress I couldn't wear without bringing it to someone to fix, and customer service at this company is a JOKE. Do not buy from this brand unless you like wasting money on bad quality products that wrinkle instantly, buttons pop off, and then they refuse to refund you, blaming you for their terrible-quality clothing that they sent you.
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Lillie E
1 reviews | Active since Jan 2020
21 Sept 2021, 20:26
Terrible Quality. Terrible Customer Service.
Received a TERRIBLE quality dress that I paid $100 for on sale. Stitching was falling out all over the place. Button button popped off. I wrote them about it and sent it back and they then proceeded to refuse to refund me. So now, I'm out 100 USD, don't have the bad dress I couldn't wear without bringing it to someone to fix, and customer service at this company is a JOKE. Do not buy from this brand unless you like wasting money on bad quality products that wrinkle instantly, buttons pop off, and then they refuse to refund you, blaming you for their terrible-quality clothing that they sent you.
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aaisha P
1 reviews | Active since Jan 2020
28 Jun 2021, 10:37
Review of FRNCH OFFICIAL
Please don’t even waste your time buying from here. Service is absolutely pathetic. Customer service is trash. One month after ordering, I’m still waiting for my order. They don’t reply to any emails and that’s the only way of contacting them. They deleted all my comments from their social media page when i asked when i’d be getting my order. Do not waste your money.
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aaisha P
1 reviews | Active since Jan 2020
28 Jun 2021, 10:37
Review of FRNCH OFFICIAL
Please don’t even waste your time buying from here. Service is absolutely pathetic. Customer service is trash. One month after ordering, I’m still waiting for my order. They don’t reply to any emails and that’s the only way of contacting them. They deleted all my comments from their social media page when i asked when i’d be getting my order. Do not waste your money.
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2020, 19:19
FRNCH x Thameenah Saint
Frnch sells beautiful clothes. Their recent collection with Thameenah Saint was absolutely gorgeous!! However the delivered goods was surely far from advertised. Frnch however stepped offered me a full refund on the said item! Customer service - 2/5 Product - 1/5 Resolution - 5/5
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2020, 19:19
FRNCH x Thameenah Saint
Frnch sells beautiful clothes. Their recent collection with Thameenah Saint was absolutely gorgeous!! However the delivered goods was surely far from advertised. Frnch however stepped offered me a full refund on the said item! Customer service - 2/5 Product - 1/5 Resolution - 5/5
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LS
Larissa Subramoney-Scholtz
1 reviews | Active since Jan 2020
14 Sept 2020, 09:43
FRNCH OFFICIAL - HORRIBLE SERVICE - Please be careful
Hi Everyone This is my TERRIBLE experience with Frnch Official as my sister & I feel like we were scammed by a well known South African brand called Frnch Official, Frnch Casuals & Frnch UAE with a legitimate website https://frnch.co.za - they have reputable & very well known ambassadors who represent the brand from our community (celebs & influencers). My sister & I shared our experience on our social media platforms tagging the brands just to be ignored & blocked in the hopes we keep quite & not gain any traction tarnishing the name of the brand - Bear in mind that we tried resolving this with them privately for over 3 months prior to us doing any of this. Our order totaled around R3000. We have had multiple issues with the brand from the get to namely: 1. Under the FAQs they say all amounts depicted include VAT but upon check out they charge you a further 14% VAT (should be 15%) & when we enquirer they said that Shopify started charging VAT so they had to account for this however we aren’t sure of how the e-commerce side works but it appears as if they are charging VAT twice; 2. When we received our package upon inspection the clothes were poor quality, looked nothing like the images on the website & labels were torn off and certain garments were damaged, different material or looked like ‘reject’ items. We again sent an email which was ignored for some time and upon following up they responded that the clothes were samples / dead stock that never made the cut to their clothing line. At no point on the website or under each item was there a mention that the items were samples (but for one item we made a conscious decision to purchase) the other 4 items appeared to be a part of the collections they sold. We advised them that there are garments damaged etc. and they stated they have a no refund policy and they would check with the supplier what they could do and we have heard nothing back. We also mentioned that had we known these were dead stock/sample items we would have never purchased them especially if we were aware that they were damaged. They have since ignored every email since. We have screenshots, images and/or communication with them as proof. We told them that this amounted to false advertising & we could report them under the CPA. 3. They have now changed the wording under their website to cover their tracks so that they don’t end up in hot water (I have screenshots of the website previously and how it currently looks) since we brought how serious this is to their attention. 4. Since going live on social media (Instagram & Facebook) they have blocked our accounts but we have received numerous other messages from other customers who experienced the same thing & they just ignore you hoping you give up. Further to this we have received the similar experiences from more than 3 other ladies & the amount everything totals to is outrageous for defective, dead / sample stock. The total account thus far of all orders received by other customers (4 or 5 of us that we know about) with beyond horrible quality & not representative of the images is over R10 000 - imagine how many of us are out there that they have done this to. They refuse to acknowledge or take accountability for what they are doing because no one holds them accountable. What they are doing almost amounts to fraud & contravenes the CPA. We just wanted to raise this with our community in the event one of you are deciding to / planning on buying from them in future. We know that we can take this up legally but we also want to raise awareness so you don’t get duped. There is no trace of the owners - other than an email address that changes from time to time. I am happy to answer all questions you may have but we wanted to share our experience.
Helpful (0)
|Replies (0)LS
Larissa Subramoney-Scholtz
1 reviews | Active since Jan 2020
14 Sept 2020, 09:43
FRNCH OFFICIAL - HORRIBLE SERVICE - Please be careful
Hi Everyone This is my TERRIBLE experience with Frnch Official as my sister & I feel like we were scammed by a well known South African brand called Frnch Official, Frnch Casuals & Frnch UAE with a legitimate website https://frnch.co.za - they have reputable & very well known ambassadors who represent the brand from our community (celebs & influencers). My sister & I shared our experience on our social media platforms tagging the brands just to be ignored & blocked in the hopes we keep quite & not gain any traction tarnishing the name of the brand - Bear in mind that we tried resolving this with them privately for over 3 months prior to us doing any of this. Our order totaled around R3000. We have had multiple issues with the brand from the get to namely: 1. Under the FAQs they say all amounts depicted include VAT but upon check out they charge you a further 14% VAT (should be 15%) & when we enquirer they said that Shopify started charging VAT so they had to account for this however we aren’t sure of how the e-commerce side works but it appears as if they are charging VAT twice; 2. When we received our package upon inspection the clothes were poor quality, looked nothing like the images on the website & labels were torn off and certain garments were damaged, different material or looked like ‘reject’ items. We again sent an email which was ignored for some time and upon following up they responded that the clothes were samples / dead stock that never made the cut to their clothing line. At no point on the website or under each item was there a mention that the items were samples (but for one item we made a conscious decision to purchase) the other 4 items appeared to be a part of the collections they sold. We advised them that there are garments damaged etc. and they stated they have a no refund policy and they would check with the supplier what they could do and we have heard nothing back. We also mentioned that had we known these were dead stock/sample items we would have never purchased them especially if we were aware that they were damaged. They have since ignored every email since. We have screenshots, images and/or communication with them as proof. We told them that this amounted to false advertising & we could report them under the CPA. 3. They have now changed the wording under their website to cover their tracks so that they don’t end up in hot water (I have screenshots of the website previously and how it currently looks) since we brought how serious this is to their attention. 4. Since going live on social media (Instagram & Facebook) they have blocked our accounts but we have received numerous other messages from other customers who experienced the same thing & they just ignore you hoping you give up. Further to this we have received the similar experiences from more than 3 other ladies & the amount everything totals to is outrageous for defective, dead / sample stock. The total account thus far of all orders received by other customers (4 or 5 of us that we know about) with beyond horrible quality & not representative of the images is over R10 000 - imagine how many of us are out there that they have done this to. They refuse to acknowledge or take accountability for what they are doing because no one holds them accountable. What they are doing almost amounts to fraud & contravenes the CPA. We just wanted to raise this with our community in the event one of you are deciding to / planning on buying from them in future. We know that we can take this up legally but we also want to raise awareness so you don’t get duped. There is no trace of the owners - other than an email address that changes from time to time. I am happy to answer all questions you may have but we wanted to share our experience.
0
Replies (0)