Bad experience buying from Front Runner

Buying online from Frontrunner has been a very negative experience. Order an item that was supposed to arrive between 3 and 6 days at the end of November 2024, but by 13 December no product had arrived yet. Requested a cancellation of the order and a refund and it is 6 January 2025 and still no refund. Think the worst part is none of the Frontrunner people has apologized for this poor service. Obviously does not give a damn about the consumer. Be careful before you order from them.