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Fruit And Veg City
Claimed Business
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AI Review Summary
Based on recent customer reviews, Fruit And Veg City receives a polarized mix of feedback. Recurring complaints focus on poor product quality, particularly old or rotten meat and fruit, as well as pricing discrepancies between advertised specials and checkout charges. Customers also express frustration with unresponsive complaint channels and unfulfilled promotions. On the positive side, individual staff members like Carol Gie are praised for exceptional empathy and service, and the Kenilworth branch earned goodwill through a generous community contribution to an employee's family in need.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.6|10 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Fruit And Veg City
Based on recent customer reviews, Fruit And Veg City receives a polarized mix of feedback. Recurring complaints focus on poor product quality, particularly old or rotten meat and fruit, as well as pricing discrepancies between advertised specials and checkout charges. Customers also express frustration with unresponsive complaint channels and unfulfilled promotions. On the positive side, individual staff members like Carol Gie are praised for exceptional empathy and service, and the Kenilworth branch earned goodwill through a generous community contribution to an employee's family in need.
Fruit And Veg City has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Fruit And Veg City across 178 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJG
Joylinda G
1 reviews | Active since Jan 2020
26 Jan 2026, 15:35
Fruit and veg lenasia (trade route mall)
Fruit and veg lenasia (trade route mall) I have send and email regarding packing old meat. Third experience. No response was received. This shows that I am just one customer against a big company that does not care about customer feedback. I have purchased from them over years. And made it clear of recent experiences, but no response. I would not recommend for anyone to purchase any prep packed meat. As the sell old meat.
Helpful (0)
|Replies (0)JG
Joylinda G
1 reviews | Active since Jan 2020
26 Jan 2026, 15:35
Fruit and veg lenasia (trade route mall)
Fruit and veg lenasia (trade route mall) I have send and email regarding packing old meat. Third experience. No response was received. This shows that I am just one customer against a big company that does not care about customer feedback. I have purchased from them over years. And made it clear of recent experiences, but no response. I would not recommend for anyone to purchase any prep packed meat. As the sell old meat.
0
Replies (0)BS
Boitumelo S
1 reviews | Active since Jan 2020
18 Dec 2025, 11:54
A Compliment to Carol Gie: An Irreplaceable Asset
In today’s fast-paced world, genuine customer care is becoming increasingly rare. Too often, service interactions feel transactional, rushed, and impersonal. That is why my experience with Carol Gie stands out so profoundly. She went above and beyond for me, far beyond the call of duty, and in doing so, reminded me of what true customer service should look like. Carol did not simply assist me as a representative of the fruit and vegetable company; she walked a mile in my shoes as a customer. That kind of empathy is not common. It requires patience, understanding, and a willingness to see beyond the immediate task to the human being on the other side. Carol demonstrated all of these qualities with grace and professionalism. Her actions were not just helpful—they were transformative. She turned what could have been a stressful situation into a positive, reassuring experience. Carol’s ability to anticipate needs, listen attentively, and respond with genuine care reflects a rare dedication that cannot be taught easily. It is the mark of someone who takes pride in their work and values the people they serve. The fruit and vegetable company should recognize that Carol is not just an employee; she is an asset. Her presence elevates the reputation of the business, builds trust with customers, and sets a standard that others should aspire to. If Carol were ever to retire, the company would lose more than a staff member—it would lose a gem. Her contributions are invaluable, and her impact will be felt long after any single interaction. In conclusion, Carol Gie embodies the very best of customer service. She has proven that excellence is not about doing what is required, but about going further—about caring enough to make a difference. For me, and surely for many others, she has done exactly that.
Helpful (0)
|Replies (0)BS
Boitumelo S
1 reviews | Active since Jan 2020
18 Dec 2025, 11:54
A Compliment to Carol Gie: An Irreplaceable Asset
In today’s fast-paced world, genuine customer care is becoming increasingly rare. Too often, service interactions feel transactional, rushed, and impersonal. That is why my experience with Carol Gie stands out so profoundly. She went above and beyond for me, far beyond the call of duty, and in doing so, reminded me of what true customer service should look like. Carol did not simply assist me as a representative of the fruit and vegetable company; she walked a mile in my shoes as a customer. That kind of empathy is not common. It requires patience, understanding, and a willingness to see beyond the immediate task to the human being on the other side. Carol demonstrated all of these qualities with grace and professionalism. Her actions were not just helpful—they were transformative. She turned what could have been a stressful situation into a positive, reassuring experience. Carol’s ability to anticipate needs, listen attentively, and respond with genuine care reflects a rare dedication that cannot be taught easily. It is the mark of someone who takes pride in their work and values the people they serve. The fruit and vegetable company should recognize that Carol is not just an employee; she is an asset. Her presence elevates the reputation of the business, builds trust with customers, and sets a standard that others should aspire to. If Carol were ever to retire, the company would lose more than a staff member—it would lose a gem. Her contributions are invaluable, and her impact will be felt long after any single interaction. In conclusion, Carol Gie embodies the very best of customer service. She has proven that excellence is not about doing what is required, but about going further—about caring enough to make a difference. For me, and surely for many others, she has done exactly that.
0
Replies (0)CS
Cindy S
1 reviews | Active since Jan 2020
4 Nov 2025, 17:37
****ming people
As i was trying to save money to buy from F&V to collect stickers because i would love to buy a pan. packed out paid just to fine out they dont have any more stickers to give and dont have stock of the pans, so i have waisted my time and money trying to collect stickers and then the promotion is only ending end November but no one can help me this is like a **** money making so what do i do
Helpful (0)
|Replies (0)CS
Cindy S
1 reviews | Active since Jan 2020
4 Nov 2025, 17:37
****ming people
As i was trying to save money to buy from F&V to collect stickers because i would love to buy a pan. packed out paid just to fine out they dont have any more stickers to give and dont have stock of the pans, so i have waisted my time and money trying to collect stickers and then the promotion is only ending end November but no one can help me this is like a **** money making so what do i do
0
Replies (0)EO
E O
1 reviews | Active since Jan 2020
29 Oct 2025, 02:45
Wrong Prices Fruit &Veg
Prices are not as advertised. Every time I shop at Fruit & Vegetables, I have to find someone to fix the prices or to give me my money back. Poor service, why advertise specials but you do not receive special prices?
Helpful (0)
|Replies (0)EO
E O
1 reviews | Active since Jan 2020
29 Oct 2025, 02:45
Wrong Prices Fruit &Veg
Prices are not as advertised. Every time I shop at Fruit & Vegetables, I have to find someone to fix the prices or to give me my money back. Poor service, why advertise specials but you do not receive special prices?
0
Replies (0)AG
MM
Mosidi M
1 reviews | Active since Jan 2020
13 Aug 2025, 10:45
Incorrectly charged for meat on special and now can't reach the store telephonically
I rushed to my local store on the last day of the weekly specials to buy especially the 4xpacks of the 16pieces braaipack ad guess what, I was charged different prices of R74, R80, R83 x2 for all the four packs I bought. Been calling the national contact number and 012 111 1999 so many times and automated response has been asking for my name and contact which I have done repeatedly hoping to resolve this miscalculation and so far, process has been stressful. I really need urgent intervention - I have the receipt and the meat
Helpful (0)
|Replies (0)MM
Mosidi M
1 reviews | Active since Jan 2020
13 Aug 2025, 10:45
Incorrectly charged for meat on special and now can't reach the store telephonically
I rushed to my local store on the last day of the weekly specials to buy especially the 4xpacks of the 16pieces braaipack ad guess what, I was charged different prices of R74, R80, R83 x2 for all the four packs I bought. Been calling the national contact number and 012 111 1999 so many times and automated response has been asking for my name and contact which I have done repeatedly hoping to resolve this miscalculation and so far, process has been stressful. I really need urgent intervention - I have the receipt and the meat
0
Replies (0)M
DZ
Debby Z
1 reviews | Active since Jan 2020
1 Jul 2025, 06:54
Thank you for your generosity!
My housekeeper's house burnt - her house is shared with two daughters and a grandson. Her elder daughter works at Frit and Veg City in Kenilworth. When they heard that the house had burnt down, they made incredibly generous contribution of small appliances to replace those lost in the fire. I do shop at Fruit and Veg City every now and then, but will make a point of going there more often now.
Helpful (0)
|Replies (0)DZ
Debby Z
1 reviews | Active since Jan 2020
1 Jul 2025, 06:54
Thank you for your generosity!
My housekeeper's house burnt - her house is shared with two daughters and a grandson. Her elder daughter works at Frit and Veg City in Kenilworth. When they heard that the house had burnt down, they made incredibly generous contribution of small appliances to replace those lost in the fire. I do shop at Fruit and Veg City every now and then, but will make a point of going there more often now.
0
Replies (0)