Bad after service from insurance department of Fruit and Veg

The insurance department at Fruit and Veg does not deserve the 1 star that I was forced to give... We went shopping at the Vredenburg store in 2022 and something went wrong with their donut frier and the hot oil splashed onto my husbands neck and back. Luckily is did not go my 2 year old grand daughter who with him. On speaking to the managers he were aassured that a protection would be put up in front of the donut machine to prevent it happening again, which todate has not been done, so it could happen again to anyone. He was told by 1 of the managers to go and buy Burnshield and also get a quote for his new shirt from Woolworths and it would be submitted to the insurance department and he would be reimbursed. The manager submitted all documentation to their insurance department and they then sent an email offering my husbands R400.00 and not to go to the media with the story. He rejected it because his shirt costed more than R400.00 and they were advised of this. Todate, almost 2 years later we have received absolutely no further feedback from the insurance department.