Function Loops response to their problem

So you have a problem with delivery of a digital product download after you pay for it - the pay portle - Payloadz - gives you the run around - so you cpmplain to the provider - Function Loops - & this is the reponse you get -

hi there, first of all dont need to talk like this, second - you can take your business elsewhere, if you like. in the contact form , before you submit any email to us - there is clearly stated "We will respond in up to 3 business days" (for a digital service - really) anyway, i see now there was some issue between Paylodz and Paypal , Paypal lately has some issues they dont talk about. This already happened few days ago. I dont even see your transaction in the cart system, only on Paypal , which is damn weird. anyway, here is a new link!

No apologie or we will look onto it - nothing - you get spoken to like you are the one at fault - I am gob smacked by this response - WOW