Fundi
Verified Business
AI Review Summary
Based on recent customer reviews, Fundi faces severe criticism across nearly every touchpoint. Customers repeatedly report unauthorized debit order deductions continuing after loan cancellations or full settlements, with refunds delayed or ignored. Communication is a major pain point, with agents going offline, failing to return calls, and providing inconsistent information. Application processes are marred by unexplained cancellations and unresolved queries. Defective devices and accommodation mismanagement further erode trust. Multiple reviewers express intent to escalate complaints to regulatory bodies, signaling deep dissatisfaction with Fundi's accountability and service delivery.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
71 hours 29 minutesAverage Time To Reply
-67 NPSRecommended: Unlikely
Replied to 83% of negative reviews
Typically takes less than 67 hours 35 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
71 hours 29 minutes
NPS Score
-67
Recommended: Unlikely
Replied to 83% of negative reviews
Typically takes less than 67 hours 35 min to reply
Review Distribution
1.3|27 Reviews
May '25 - Apr '26
5(3.7%)
4(0%)
3(7.4%)
2(0%)
1(88.9%)
5(3.7%)
4(0%)
3(7.4%)
2(0%)
1(88.9%)
Frequently Asked Questions About Fundi
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mercia M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:48
Bad customer service
I have since been approved for accommodation for my son . I was assigned to a consultant everytime I call no answer and requested a cancelation letter which I submitted had allocated funds to wrong accommodation. Now on Friday they said manager will contact me nothing still WhatsApp no response and my son has been sent out of res . I am struggling with a wayforward. Anza doesn't even answer my calls . What is happening. This is my last resort. They say it's paid but wrong place..
Helpful (0)
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Mercia M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:48
Bad customer service
I have since been approved for accommodation for my son . I was assigned to a consultant everytime I call no answer and requested a cancelation letter which I submitted had allocated funds to wrong accommodation. Now on Friday they said manager will contact me nothing still WhatsApp no response and my son has been sent out of res . I am struggling with a wayforward. Anza doesn't even answer my calls . What is happening. This is my last resort. They say it's paid but wrong place..
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Replies (0)AP
Andrew P
1 reviews | Active since Jan 2020
11 Mar 2026, 09:05
Bad bad service
I had two study accounts with them. After I paid up my accounts, their call centre agents refused to send me my paid-up letters. They demanded that I give them my account number, as they must check how much I have in my account. I have been requesting those letters from mid February 2026, but till now, on 11 March 2026, I have not received them.
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Andrew P
1 reviews | Active since Jan 2020
11 Mar 2026, 09:05
Bad bad service
I had two study accounts with them. After I paid up my accounts, their call centre agents refused to send me my paid-up letters. They demanded that I give them my account number, as they must check how much I have in my account. I have been requesting those letters from mid February 2026, but till now, on 11 March 2026, I have not received them.
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Ntuthuko M
1 reviews | Active since Jan 2020
27 Feb 2026, 10:04
Non- transparency
If you're a municipal work and aren't part of SAMWU your application will be canceled. They should state that before processing ones application and have them sign a contract. This canceled application is communicated by sms, which is suspicious. I'm of the thought that they'll debit my account seeing that they have my particulars and a signed contract.
Helpful (0)
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Ntuthuko M
1 reviews | Active since Jan 2020
27 Feb 2026, 10:04
Non- transparency
If you're a municipal work and aren't part of SAMWU your application will be canceled. They should state that before processing ones application and have them sign a contract. This canceled application is communicated by sms, which is suspicious. I'm of the thought that they'll debit my account seeing that they have my particulars and a signed contract.
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Replies (0)SS
Sinoxolo S
1 reviews | Active since Jan 2020
19 Feb 2026, 14:39
*********** staff members
Worst experience ever. My mom has active application with you guys and the registration due date is tomorrow but you still have agents going offline before the said working hours and no update was provided regarding the application. Thanks Fundi, i will not be furthering my studies due to *********** staff that don’t work efficiently.
Helpful (0)
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Sinoxolo S
1 reviews | Active since Jan 2020
19 Feb 2026, 14:39
*********** staff members
Worst experience ever. My mom has active application with you guys and the registration due date is tomorrow but you still have agents going offline before the said working hours and no update was provided regarding the application. Thanks Fundi, i will not be furthering my studies due to *********** staff that don’t work efficiently.
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Replies (0)LT
Lilian T
1 reviews | Active since Jan 2020
2 Feb 2026, 17:07
SICK OF SCHEDULED DEDUCTION AND NO HELP FROM FUNDI
ANOTHER DEDUCTION OF R1 674.36 SCHEDULED FOR 13 FEB 2026. THIS IS *******. I AM PAYING FOR SOMETHING I CANCELLED. THIS IS NOT ON AT ALL. I HAVE OTHER THINGS TO DO WITH THAT MONEY AND ITS SO DEPRESSING TO SEE HOW YOU CAN JUST SCHEDULE A DEDUCTION FROM MY PAYSLIP. I AM URGENTLY ASKING YOU TO CANCEL ALL SCHEDULED DEDUCTIONS AND RE-PAY MY MONEY BACK INTO MY ACCOUNT....
Helpful (0)
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Lilian T
1 reviews | Active since Jan 2020
2 Feb 2026, 17:07
SICK OF SCHEDULED DEDUCTION AND NO HELP FROM FUNDI
ANOTHER DEDUCTION OF R1 674.36 SCHEDULED FOR 13 FEB 2026. THIS IS *******. I AM PAYING FOR SOMETHING I CANCELLED. THIS IS NOT ON AT ALL. I HAVE OTHER THINGS TO DO WITH THAT MONEY AND ITS SO DEPRESSING TO SEE HOW YOU CAN JUST SCHEDULE A DEDUCTION FROM MY PAYSLIP. I AM URGENTLY ASKING YOU TO CANCEL ALL SCHEDULED DEDUCTIONS AND RE-PAY MY MONEY BACK INTO MY ACCOUNT....
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Replies (0)MK
Madillo K
1 reviews | Active since Jan 2020
24 Jan 2026, 19:22
Suspecious transaction/application with Fund study loan
I recently made online application with Fundi for study loan, most communication took place via WhatsApp, with few discrepancies from the company., which seemed ***** for me. I received what is termed confirmation slip of Approval of the loan, but the availablity of that loan doesn't show on Fundi's official website at all. The lady and guy assisting vanished after completion of the application. I am fearing that something is really wrong
Helpful (0)
|Replies (0)MK
Madillo K
1 reviews | Active since Jan 2020
24 Jan 2026, 19:22
Suspecious transaction/application with Fund study loan
I recently made online application with Fundi for study loan, most communication took place via WhatsApp, with few discrepancies from the company., which seemed ***** for me. I received what is termed confirmation slip of Approval of the loan, but the availablity of that loan doesn't show on Fundi's official website at all. The lady and guy assisting vanished after completion of the application. I am fearing that something is really wrong
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Replies (0)LT
Lilian T
1 reviews | Active since Jan 2020
22 Jan 2026, 12:24
Paying for Studies That Never Happened: Horrible service received from FUNDI
I am extremely disappointed with the service I have received. My studies were cancelled July 2025, yet I am still being charged. In fact, four months’ worth of fees totaling R6 697.44 was deducted from my account, despite the cancellation. I have contacted your call centre multiple times to resolve this issue, but I have received no assistance or resolution. Now i am being harrased because the debit order did not go through. ( For what am i paying if studies was cancelled with Regenesys) I am requesting that the amount of R6 697.44 be refunded back into my account immediately. It is unacceptable to continue charging for a service that has been cancelled, and the lack of support from Fundi has only added to my frustration. This matter needs urgent attention, and I expect a prompt resolution.
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Lilian T
1 reviews | Active since Jan 2020
22 Jan 2026, 12:24
Paying for Studies That Never Happened: Horrible service received from FUNDI
I am extremely disappointed with the service I have received. My studies were cancelled July 2025, yet I am still being charged. In fact, four months’ worth of fees totaling R6 697.44 was deducted from my account, despite the cancellation. I have contacted your call centre multiple times to resolve this issue, but I have received no assistance or resolution. Now i am being harrased because the debit order did not go through. ( For what am i paying if studies was cancelled with Regenesys) I am requesting that the amount of R6 697.44 be refunded back into my account immediately. It is unacceptable to continue charging for a service that has been cancelled, and the lack of support from Fundi has only added to my frustration. This matter needs urgent attention, and I expect a prompt resolution.
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