Lies and Deception from Furniture Liquidation Warehouse

On the 3rd of November 2025, we sent our grey couch in for repairs which we were told would take 14 working days. We then received a call after numerous follow ups on the 1st of December 2025 from Bester, the salesperson that the couch was in the suppliers warehouse and got water damage. We were told that we will be receiving a brand new couch but not in the same grey colour, but in BROWN. I then complained to Bester and was told that when the grey couch is back in stock, it will be replaced.

On the 9th of December 2025, I received a call from the Bester saying that they have a grey couch and would like to deliver it and do the exchange. We then proceeded with the exchange. We then noticed there was a hole in the couch. I contacted Bester on the 10th of December 2025 and sent him the picture of the hole in the couch.

He then called me said that this is the exact original couch we had previously and it was not a brand new couch as told. This couch had water damage and could not be repaired. Now apparently, this couch did not have water damage.

This back and forth and lies from Bester and the customer service is unacceptable and ridiculous. I paid so much for this couch to receive such lies and deception from Furniture Liquidation Warehouse. We will never buy from this company again. They are not honest. This is very disappointing.

My husband and I do not recommend this company to anyone.