FW
Furniture Warehouse
Claimed Business
FW
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Furniture Warehouse
Furniture Warehouse has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Furniture Warehouse across 82 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWvdW
Willie van der Walt
1 reviews | Active since Jan 2020
17 Mar 2026, 15:38
****
Naso Matto warehouse in Woodstock advertised coffemaking machines at discounted prices. After accepting payment for a machine as advertised, no delivery was made by them as promised.
Helpful (0)
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Willie van der Walt
1 reviews | Active since Jan 2020
17 Mar 2026, 15:38
****
Naso Matto warehouse in Woodstock advertised coffemaking machines at discounted prices. After accepting payment for a machine as advertised, no delivery was made by them as promised.
0
Replies (0)S
Siyamthandambanga
1 reviews | Active since Jan 2020
12 Feb 2026, 10:54
I've been working th...
I've been working there for 3 years I'm able to bring new ideas and there business will produce quality goods
Helpful (0)
|Replies (0)S
Siyamthandambanga
1 reviews | Active since Jan 2020
12 Feb 2026, 10:54
I've been working th...
I've been working there for 3 years I'm able to bring new ideas and there business will produce quality goods
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
5 Feb 2026, 13:22
Horrible Customer Service
Bought a mirror from them. It got delivered on Monday 02 January 2026, the item was broken. Informed the seller, but I’m still stuck with a broken mirror and no communication as she won’t take my calls.
Helpful (0)
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Mpho M
1 reviews | Active since Jan 2020
5 Feb 2026, 13:22
Horrible Customer Service
Bought a mirror from them. It got delivered on Monday 02 January 2026, the item was broken. Informed the seller, but I’m still stuck with a broken mirror and no communication as she won’t take my calls.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 13:26
**** Leather goods sold as real leather
In 2020, I ordered a lounge set from Furniture Warehouse, sold to me as "Genuine Leather". The "leather" started cracking, and I took it to an upholsterer to fix. We now realise it was NOT Genuine leather but Vinyl - which is why it has cracked - I kept samples of the vinyl and have the original order and quote which claims it to be real leather
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 13:26
**** Leather goods sold as real leather
In 2020, I ordered a lounge set from Furniture Warehouse, sold to me as "Genuine Leather". The "leather" started cracking, and I took it to an upholsterer to fix. We now realise it was NOT Genuine leather but Vinyl - which is why it has cracked - I kept samples of the vinyl and have the original order and quote which claims it to be real leather
0
Replies (0)AC
Asekho C
1 reviews | Active since Jan 2020
7 May 2025, 11:59
Ask Furniture's - Vanessa
Hi, This is not for Furniture House. This is for the company called Ask Furniture that has branches in East London, Durban, Alberton and Pretoria. There is a lady on TikTok whoHi, I want to clarify that this message is not about Furniture House; it concerns a company called Ask Furniture, which operates branches in East London, Durban, Alberton, and Pretoria. Recently, I encountered a troubling situation involving a woman named Vanessa, who is actively selling couches on TikTok. However, despite receiving payment, they fail to deliver the products to customers. I made my payment on March 25th, and as of today, I have still not received my couch. There has been a complete lack of communication from the company, and my follow-up inquiries have been ignored. Additionally, the staff has demonstrated rudeness and a lack of professionalism in our interactions. What is particularly alarming is that Vanessa continues to sell sofas on TikTok and Instagram, yet she does not provide any estimated delivery times for her customers—leaving many of us in the dark. Alberton - 075 399 6922/072 460 7501 Pretoria - 064 622 2519 DBN- 09 961 0971 EC - 070 351 618
Helpful (0)
|Replies (0)AC
Asekho C
1 reviews | Active since Jan 2020
7 May 2025, 11:59
Ask Furniture's - Vanessa
Hi, This is not for Furniture House. This is for the company called Ask Furniture that has branches in East London, Durban, Alberton and Pretoria. There is a lady on TikTok whoHi, I want to clarify that this message is not about Furniture House; it concerns a company called Ask Furniture, which operates branches in East London, Durban, Alberton, and Pretoria. Recently, I encountered a troubling situation involving a woman named Vanessa, who is actively selling couches on TikTok. However, despite receiving payment, they fail to deliver the products to customers. I made my payment on March 25th, and as of today, I have still not received my couch. There has been a complete lack of communication from the company, and my follow-up inquiries have been ignored. Additionally, the staff has demonstrated rudeness and a lack of professionalism in our interactions. What is particularly alarming is that Vanessa continues to sell sofas on TikTok and Instagram, yet she does not provide any estimated delivery times for her customers—leaving many of us in the dark. Alberton - 075 399 6922/072 460 7501 Pretoria - 064 622 2519 DBN- 09 961 0971 EC - 070 351 618
0
Replies (0)N
EA
Elizabeth A
1 reviews | Active since Jan 2020
12 Feb 2025, 19:02
Uncaring Customer Service / Don't Appreciate Business
In 2019, I furnished my entire house at Furniture Warehouse. At that time, we ordered and paid for two power recliners as part of the furnishing of the entire house. We received one power and one manual recliner. The manager and I played phone tag, and he ultimately never got back to me, so I paid for something I never received. I was not happy to pay for something I did not get the benefit of, but the one power recliner worked well and those chairs served us well until recently when they were just too old and needed replacing. When we were in the market for new recliners in October of 2024, the chairs we purchased in 2019 were no longer available. So, I purchased two identical power recliners (one of which is pictured (the store model, not our chair)) outright for $2,182,96 including tax and delivery charges. The chairs were delivered on October 19, 2024. One was used by my mother who had been in and out of the hospital three times since August. The other was used by my uncle who is in congestive heart failure and likes to sleep in a recliner to breathe easier. Neither chair's power feature felt right since they arrived; they always felt wobbly, if that makes sense. The power feature never felt sturdy like our 2019 power recliner from Furniture Warehouse. By November 2024 (a month after we purchased it), my mom's recliner broke. Last week, four months after we purchased it, my uncle's recliner broke. Neither one of them is strong enough to make the chair recline manually. I asked Furniture Warehouse to pick up both chairs and refund the full total I paid for them so I can start over and get my recovering mother and sick uncle reclining power chairs that will actually work. I see the negative reviews Furniture Warehouse has online, but I thought it more fair to reach out to them directly to see if they would help me rather than take to the internet. However, Maggie was zero help. I asked her to escalate. She escalated to Carol in Furniture Repair. Carol never told me what she does for Furniture Warehouse; I had to ask. She then proceeded to tell me the recliners would be repaired and she could do nothing else for me. In my opinion, Carol conveyed zero empathy and zero customer-service savvy. Before I became an attorney, I did customer service jobs and I always listened with compassion and tried to solve for customers' concerns. As an attorney, I do the same now with my clients. There was none of that with Carol. I, likely, would have been better off with GenAI helping me as it could have given me the same pat, gate-keeping responses Carol did. I explained to Carol that since both chairs were made poorly and both broke, common sense tells us that they'll break again after repair, and I need working recliners for recovering/sick relatives. I asked Carol to either pick them up and refund my money -OR- replace them with something that will work. She would do neither, so I asked to speak to a General Manager, but she would not allow me to talk to anyone other than those in the Furniture Repair department. Carol ended up hanging up on me. In 2019, I paid for a power recliner I never received and I never made a fuss with Furniture Warehouse after furnishing my entire house with them. Now, I ask them to help me after they sold me horrific quality products and they won't?! I see my business truly does not matter to them one bit, so I will no longer use Furniture Warehouse when I furnish my properties. I already reached out to orders@thefurniturewarehouse.com, so no need to give me your standard response with that email address as it was no help.
Helpful (0)
|Replies (0)EA
Elizabeth A
1 reviews | Active since Jan 2020
12 Feb 2025, 19:02
Uncaring Customer Service / Don't Appreciate Business
In 2019, I furnished my entire house at Furniture Warehouse. At that time, we ordered and paid for two power recliners as part of the furnishing of the entire house. We received one power and one manual recliner. The manager and I played phone tag, and he ultimately never got back to me, so I paid for something I never received. I was not happy to pay for something I did not get the benefit of, but the one power recliner worked well and those chairs served us well until recently when they were just too old and needed replacing. When we were in the market for new recliners in October of 2024, the chairs we purchased in 2019 were no longer available. So, I purchased two identical power recliners (one of which is pictured (the store model, not our chair)) outright for $2,182,96 including tax and delivery charges. The chairs were delivered on October 19, 2024. One was used by my mother who had been in and out of the hospital three times since August. The other was used by my uncle who is in congestive heart failure and likes to sleep in a recliner to breathe easier. Neither chair's power feature felt right since they arrived; they always felt wobbly, if that makes sense. The power feature never felt sturdy like our 2019 power recliner from Furniture Warehouse. By November 2024 (a month after we purchased it), my mom's recliner broke. Last week, four months after we purchased it, my uncle's recliner broke. Neither one of them is strong enough to make the chair recline manually. I asked Furniture Warehouse to pick up both chairs and refund the full total I paid for them so I can start over and get my recovering mother and sick uncle reclining power chairs that will actually work. I see the negative reviews Furniture Warehouse has online, but I thought it more fair to reach out to them directly to see if they would help me rather than take to the internet. However, Maggie was zero help. I asked her to escalate. She escalated to Carol in Furniture Repair. Carol never told me what she does for Furniture Warehouse; I had to ask. She then proceeded to tell me the recliners would be repaired and she could do nothing else for me. In my opinion, Carol conveyed zero empathy and zero customer-service savvy. Before I became an attorney, I did customer service jobs and I always listened with compassion and tried to solve for customers' concerns. As an attorney, I do the same now with my clients. There was none of that with Carol. I, likely, would have been better off with GenAI helping me as it could have given me the same pat, gate-keeping responses Carol did. I explained to Carol that since both chairs were made poorly and both broke, common sense tells us that they'll break again after repair, and I need working recliners for recovering/sick relatives. I asked Carol to either pick them up and refund my money -OR- replace them with something that will work. She would do neither, so I asked to speak to a General Manager, but she would not allow me to talk to anyone other than those in the Furniture Repair department. Carol ended up hanging up on me. In 2019, I paid for a power recliner I never received and I never made a fuss with Furniture Warehouse after furnishing my entire house with them. Now, I ask them to help me after they sold me horrific quality products and they won't?! I see my business truly does not matter to them one bit, so I will no longer use Furniture Warehouse when I furnish my properties. I already reached out to orders@thefurniturewarehouse.com, so no need to give me your standard response with that email address as it was no help.
0
Replies (0)SM
Sefiri M
1 reviews | Active since Jan 2020
14 Dec 2024, 08:37
After sale customer service
Very bad after sale customer service. Had to return an item because non matching parts delivered and I cannot even assemble the item and make use of it. Trying to return the item but Cielo making process difficult. Unresponsive and ridiculous timelines and it it looks like they do t care anymore as I already paid for the item
Helpful (0)
|Replies (0)SM
Sefiri M
1 reviews | Active since Jan 2020
14 Dec 2024, 08:37
After sale customer service
Very bad after sale customer service. Had to return an item because non matching parts delivered and I cannot even assemble the item and make use of it. Trying to return the item but Cielo making process difficult. Unresponsive and ridiculous timelines and it it looks like they do t care anymore as I already paid for the item
0
Replies (0)