1 reviews | Active since Member
Had a terrible experience at this dealership. Booked our recently purchased car in for a major service on the 10th of May. Upon delivery Lesego who booked the service advised that they will keep us updated during the day if there was any extra work / problems that they would pick up while doing the service. We had no communication from the dealership , only to let us know we could collect our vehicle. We were handed our invoice and paid. After looking at the invoice I noticed that on the report at the bottom it stated that the vehicle needed front brake pads & Control arms and bushes. I phoned the service advisor (Adam). When asked about the items on the report he told me the brakes were worn (no stock) and the control arm and bushes did not have to be replaced immediately for it was not a massive problem, and they had no stock of that either. In the interim my son phoned and told me the car was making a strange noise when he pushed the clutch in. He went back to Suzuki and they told him very casually that it seems his clutch had given in and it would be approximately 14k to replace.. Upon meeting with the maintenance manager Michael he told us that they noticed the clutch problem but they "forgot" to put it on the report and "forgot" to mention it to us, but they did note it on their system?? Obviously they thought it was totally inconsequential. I asked to see the owner / manager of the business and he was apparently not available. As it turns out the brakes that they noted as no stock available was actually in stock when checked by Michael. Michael apologized on the companies behalf but stated that he had only been working there a short period of time and admitted to us that the service we received was terrible and that they will "take this up" with Lesego and Adam. During the time we were there Lesego did not look at us once (knowing why we were there), and busied himself with his cell phone. Don't think there were any repercussions for Adam OR Lesego to be honest. We organized the vehicle to be towed to a Safety Clutch establishment, who asked us if Suzuki had hoisted the car when servicing it. He said had they done so, they would have picked up that this vehicle had more issues than just the clutch. He personally was shocked that we were not told about the state of the vehicle and suspected that probably the vehicle was not hoisted or if so, did not care or give a hoot to inform their customer. But wow at least they changed 4 Spark Plugs , an Air Filter and changed the oil for R4578-24 and that was as far as their interest and service goes. If this was the last dealership in the world, I would never ever take a vehicle to them again. All I can suggest is that whoever would consider taking their vehicle to Fury Suzuki at the Fourways Boulevard should run as far away as possible. Disgusting place.
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