FS
Fury Suzuki Fourways
Unclaimed Business
FS
Fury Suzuki Fourways
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDA
David A
1 reviews | Active since Jan 2020
9 Nov 2024, 11:24
No Salepeople willing to assist
I walked into your dealership ready to buy a car, but I left with nothing but disappointment and frustration. I spent time on the showroom floor, looking at vehicles, expecting even the bare minimum of customer service—but not a single salesperson acknowledged me or offered assistance. This level of neglect and lack of professionalism is, frankly, appalling. As a customer prepared to make a serious investment, I shouldn’t have to go searching for someone to do their job. Hatfield Suzuki Fourways, if this is how you treat potential buyers, I can’t imagine the kind of after-sales support you offer. Rest assured, I’ll be taking my business to a dealership that actually respects and values its customers. Consider this a wake-up call—your standards need serious improvement.
Helpful (0)
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David A
1 reviews | Active since Jan 2020
9 Nov 2024, 11:24
No Salepeople willing to assist
I walked into your dealership ready to buy a car, but I left with nothing but disappointment and frustration. I spent time on the showroom floor, looking at vehicles, expecting even the bare minimum of customer service—but not a single salesperson acknowledged me or offered assistance. This level of neglect and lack of professionalism is, frankly, appalling. As a customer prepared to make a serious investment, I shouldn’t have to go searching for someone to do their job. Hatfield Suzuki Fourways, if this is how you treat potential buyers, I can’t imagine the kind of after-sales support you offer. Rest assured, I’ll be taking my business to a dealership that actually respects and values its customers. Consider this a wake-up call—your standards need serious improvement.
0
Replies (0)T
Tebogo
1 reviews | Active since Jan 2020
2 Oct 2024, 06:47
I had an exceptional experience with Ashroedien Louw while purchasing my Suzuki Baleno
I had an exceptional experience with Ashroedien Louw while purchasing my Suzuki Baleno. His customer service was outstanding—he went above and beyond to ensure I had all the information I needed and made the process smooth and enjoyable. Even after the sale, his support has been incredible. Ashroedien responds quickly to any questions and consistently goes the extra mile. This has truly been the best service I have ever received. Highly recommend him!
Helpful (0)
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Tebogo
1 reviews | Active since Jan 2020
2 Oct 2024, 06:47
I had an exceptional experience with Ashroedien Louw while purchasing my Suzuki Baleno
I had an exceptional experience with Ashroedien Louw while purchasing my Suzuki Baleno. His customer service was outstanding—he went above and beyond to ensure I had all the information I needed and made the process smooth and enjoyable. Even after the sale, his support has been incredible. Ashroedien responds quickly to any questions and consistently goes the extra mile. This has truly been the best service I have ever received. Highly recommend him!
0
Replies (0)RW
Riaan W
1 reviews | Active since Jan 2020
18 Oct 2023, 11:02
Dealer being dishonest - trying to circumvent the Consumer Protection Act!
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 117,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership were dishonest to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be victimized by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
Helpful (0)
|Replies (0)RW
Riaan W
1 reviews | Active since Jan 2020
18 Oct 2023, 11:02
Dealer being dishonest - trying to circumvent the Consumer Protection Act!
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 117,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership were dishonest to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be victimized by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
0
Replies (0)RW
Riaan W
1 reviews | Active since Jan 2020
18 Oct 2023, 10:56
Dealer being ***** – trying to circumvent the Consumer Protection Act!!!
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 116,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership **** to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service with ***** answers (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be bul**** by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
Helpful (0)
|Replies (0)RW
Riaan W
1 reviews | Active since Jan 2020
18 Oct 2023, 10:56
Dealer being ***** – trying to circumvent the Consumer Protection Act!!!
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 116,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership **** to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service with ***** answers (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be bul**** by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
0
Replies (0)IT
LW
Lindy W
1 reviews | Active since Jan 2020
18 May 2023, 15:37
Shocking service at Fury Suzuki in @ Fourways Blvd.
Had a terrible experience at this dealership. Booked our recently purchased car in for a major service on the 10th of May. Upon delivery Lesego who booked the service advised that they will keep us updated during the day if there was any extra work / problems that they would pick up while doing the service. We had no communication from the dealership , only to let us know we could collect our vehicle. We were handed our invoice and paid. After looking at the invoice I noticed that on the report at the bottom it stated that the vehicle needed front brake pads & Control arms and bushes. I phoned the service advisor (Adam). When asked about the items on the report he told me the brakes were worn (no stock) and the control arm and bushes did not have to be replaced immediately for it was not a massive problem, and they had no stock of that either. In the interim my son phoned and told me the car was making a strange noise when he pushed the clutch in. He went back to Suzuki and they told him very casually that it seems his clutch had given in and it would be approximately 14k to replace.. Upon meeting with the maintenance manager Michael he told us that they noticed the clutch problem but they "forgot" to put it on the report and "forgot" to mention it to us, but they did note it on their system?? Obviously they thought it was totally inconsequential. I asked to see the owner / manager of the business and he was apparently not available. As it turns out the brakes that they noted as no stock available was actually in stock when checked by Michael. Michael apologized on the companies behalf but stated that he had only been working there a short period of time and admitted to us that the service we received was terrible and that they will "take this up" with Lesego and Adam. During the time we were there Lesego did not look at us once (knowing why we were there), and busied himself with his cell phone. Don't think there were any repercussions for Adam OR Lesego to be honest. We organized the vehicle to be towed to a Safety Clutch establishment, who asked us if Suzuki had hoisted the car when servicing it. He said had they done so, they would have picked up that this vehicle had more issues than just the clutch. He personally was shocked that we were not told about the state of the vehicle and suspected that probably the vehicle was not hoisted or if so, did not care or give a hoot to inform their customer. But wow at least they changed 4 Spark Plugs , an Air Filter and changed the oil for R4578-24 and that was as far as their interest and service goes. If this was the last dealership in the world, I would never ever take a vehicle to them again. All I can suggest is that whoever would consider taking their vehicle to Fury Suzuki at the Fourways Boulevard should run as far away as possible. Disgusting place.
Helpful (0)
|Replies (0)LW
Lindy W
1 reviews | Active since Jan 2020
18 May 2023, 15:37
Shocking service at Fury Suzuki in @ Fourways Blvd.
Had a terrible experience at this dealership. Booked our recently purchased car in for a major service on the 10th of May. Upon delivery Lesego who booked the service advised that they will keep us updated during the day if there was any extra work / problems that they would pick up while doing the service. We had no communication from the dealership , only to let us know we could collect our vehicle. We were handed our invoice and paid. After looking at the invoice I noticed that on the report at the bottom it stated that the vehicle needed front brake pads & Control arms and bushes. I phoned the service advisor (Adam). When asked about the items on the report he told me the brakes were worn (no stock) and the control arm and bushes did not have to be replaced immediately for it was not a massive problem, and they had no stock of that either. In the interim my son phoned and told me the car was making a strange noise when he pushed the clutch in. He went back to Suzuki and they told him very casually that it seems his clutch had given in and it would be approximately 14k to replace.. Upon meeting with the maintenance manager Michael he told us that they noticed the clutch problem but they "forgot" to put it on the report and "forgot" to mention it to us, but they did note it on their system?? Obviously they thought it was totally inconsequential. I asked to see the owner / manager of the business and he was apparently not available. As it turns out the brakes that they noted as no stock available was actually in stock when checked by Michael. Michael apologized on the companies behalf but stated that he had only been working there a short period of time and admitted to us that the service we received was terrible and that they will "take this up" with Lesego and Adam. During the time we were there Lesego did not look at us once (knowing why we were there), and busied himself with his cell phone. Don't think there were any repercussions for Adam OR Lesego to be honest. We organized the vehicle to be towed to a Safety Clutch establishment, who asked us if Suzuki had hoisted the car when servicing it. He said had they done so, they would have picked up that this vehicle had more issues than just the clutch. He personally was shocked that we were not told about the state of the vehicle and suspected that probably the vehicle was not hoisted or if so, did not care or give a hoot to inform their customer. But wow at least they changed 4 Spark Plugs , an Air Filter and changed the oil for R4578-24 and that was as far as their interest and service goes. If this was the last dealership in the world, I would never ever take a vehicle to them again. All I can suggest is that whoever would consider taking their vehicle to Fury Suzuki at the Fourways Boulevard should run as far away as possible. Disgusting place.
0
Replies (0)NK
Nasieba K
1 reviews | Active since Jan 2020
29 Nov 2022, 07:31
Suzuki
I bought a brand new Vehicle Brezza - beautiful car I loved it , but someone at the Dealership did not close radiator cap properly and after 7 days the car overheated. The car was towed back , and naturally i requested them to give me replacement - they adamantly refused and my car was returned to me "fixed" hence NOT A NEW VEHICLE ANYMORE - The sales person was fantastic but the rest was appaling and this has left me with a very bitter taste in my mouth - about the Suzuki brand
Helpful (0)
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Nasieba K
1 reviews | Active since Jan 2020
29 Nov 2022, 07:31
Suzuki
I bought a brand new Vehicle Brezza - beautiful car I loved it , but someone at the Dealership did not close radiator cap properly and after 7 days the car overheated. The car was towed back , and naturally i requested them to give me replacement - they adamantly refused and my car was returned to me "fixed" hence NOT A NEW VEHICLE ANYMORE - The sales person was fantastic but the rest was appaling and this has left me with a very bitter taste in my mouth - about the Suzuki brand
0
Replies (0)KC
Krebeshan C
1 reviews | Active since Jan 2020
7 Nov 2022, 17:59
Excellent Experience at Fury Suzuki Fourways
Shopping for a new car is a daunting experience. If it is anything that can drive me away from a deal, it is the salesperson. Thier lack of product knowledge, overselling techniques and in most cases not giving you the best advice to match your needs. Bianca Rahme asisted me with my purchase. Bianca's overall attitude was outstanding. She was geniune, modest and honest. She assisted in everyway possible to ensure a pleasant customer experience. Thank you Bianca.
Helpful (0)
|Replies (0)KC
Krebeshan C
1 reviews | Active since Jan 2020
7 Nov 2022, 17:59
Excellent Experience at Fury Suzuki Fourways
Shopping for a new car is a daunting experience. If it is anything that can drive me away from a deal, it is the salesperson. Thier lack of product knowledge, overselling techniques and in most cases not giving you the best advice to match your needs. Bianca Rahme asisted me with my purchase. Bianca's overall attitude was outstanding. She was geniune, modest and honest. She assisted in everyway possible to ensure a pleasant customer experience. Thank you Bianca.
0
Replies (0)