KC
Krebeshan C
Active since Aug 2014
6
Reviews
0
Industries
Reviews
6 reviews42 months ago
Excellent Experience at Fury Suzuki Fourways
Shopping for a new car is a daunting experience. If it is anything that can drive me away from a deal, it is the salesperson. Thier lack of product knowledge, overselling techniques and in most cases not giving you the best advice to match your needs. Bianca Rahme asisted me with my purchase. Bianca's overall attitude was outstanding. She was geniune, modest and honest. She assisted in everyway possible to ensure a pleasant customer experience. Thank you Bianca.
0 replies
42 months ago
Excellent Service - Absa Idirect Insurance
Called the call centre on 29.10.22 and was directed to Ayanda Malunga who attended to my request. I am an existing client, and I was seeking a quote for a motor vehicle that I was intending to purchase. I phoned a bumbet of insurance companies. The process was quick, efficient and Ayanda provided good advise. He even went on to better the quote I recieved from Budget. Thank you Ayanda for your professional service.
396 replies
101 months ago
At Mercy - Poor Service
I have lived in the Sundowner area for past 18 years. In around September/ October 2017, fibre was installed in the area. On the week of the 20th November 2017, our Telkom services was interrupted due to stolen copper cables. As a result we have no telkom line or ADSL internet services. My ADSL data package is with MWEB and I could not use the data due to telkom's problem. Further, I cannot claim a refund for the data. We logged a fault with Telkom and after numerous follow-up calls we were informed about a month later that the copper cables will not be replaced. We were informed that we can apply for a fixed line look alike for the same cost as the previous service. On the week of week of the 12 December 2017, my wife went into the Cresta Telkom store to apply for the Telkom fixed line look alike service. She was davised that the device will be ready in four days. The person who assited her is Salmaan. On the 23 December, I went back to the Cresta Store and was advised by Jordan that no request has been logged by Salmaan. The apparent reason for this is that there is no commission for changing the service to a fixed line look alike service. Jordan went ahead and processed the application and he advised that it would take another 4 days before the service is activated. Today is the 2 January 2018, my wife and myself walked into the Northgate branch to follow-up and we were informed that my number has not been processed to be migrated to the fixed line look alike service. My wife runs a small business from home. Her business is reliant on telkom voice and internet services being available. We are currently at the mercy of telkom. The staff who have attended to us at the Telkom branch Salmaan and Jordan have no empathy. Would the levels of customer service been any different if we had taken out a new contract? At our inconvenience, we were asked by the Telkom branch at Northgate to go back to the Cresta branch to have the situation remedied. The service is appalling. It is strange that short after the Fibre has been installed in the area that the copper cables had to be stolen. I also cannot recover for services that I have paid for and not used to due Telkom's problem The staff who are the face of telkom in the stores are of assistance. It would be great that this issue could be taken up by somebody more senior at Telkom to remedy this situation
105 replies
102 months ago
Exceptional Service
After being insured for a period over 10 years through a Brokerage, two months ago I changed my short term insurance to ABSA iDirect on recommendation from a close family friend. The sales consultant was excellent, he provided very good advice on how to structure my policy. On 20th November 2017, I met with a major accident. A day after the accident, while in hospital, I logged my claim. The call centre agent logged the claim and took me through what will happen over the next few days. Two days later I was contacted by Schalk Hopkins from ABSA I Direct. He asked me details about the accident and he also explained the next steps. I was quiet stressed due to the severity of the accident and also being a new client, I did not know what to expect. Shalk was empathetic and provided me with a sense of comfort. I received confirmation advising me that my claim was approved within a period of a week. During this period Schalk kept me updated every step of the way. My claim was processed and settled in the next few days. I would like to thank Schalk and the valuable staff members with whom I have been in contact with from iDirect. My experience has been extremely pleasant and stress free. Thank you once again iDirect
210 replies
124 months ago
Superior Salesmanship
After having a bad experience with poor salesmanship from McCarthy NIssan in Randburg, my confidence was restored after receiving excellent customer service from Chris Govender based at Infinity Pinetown. Thank you for keeping up to your word and being, just honest, a trait that is seldom found in the vehicle sales industry. Although I did not purchase an Infinity product, the level of service from Chris was overwhelming. Thank you once again.
0 replies
125 months ago
Nissan McCarthy Randburg - Poor Service Level
1. Anton Van Heerden (Salesperson), took over deal from new car salesperson as I opted to go for a second hand car. I requested that Anton notifies the new car salesperson prior to me arriving to view the second hand vehicle. Anton did not communicate with new car salesperson. When I arrived the issue had to be resolved with the manager.<br> 2. Sent Anton email regarding list of items to be attended to, after a follow-up email and phone call, did Anton respond but not to all my requests.<br> 3. I was requested to pay an additional 10% transaction cost for deposit to be made, by the financial manager. After disputing the additional costs, this cost was waived.<br> 4. Made appointment with Anton for collection and signing the documentation. Anton was not available, he asked another salesperson handover the vehicle.<br> 5. Certain Items on list (original email) were not rectified.<br> 6. Vehicle was not available when I arrived at the dealership for collection, it was driven out to be fuelled.<br> 7. The vehicle identification plate is partially damaged, as a result I could not verify VIN and engine number as per invoice. <br> 8. Failed to respond promptly to emails and telephonic queries.
75 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
1 (16.666666666666668%)