DA
David A
Active since Oct 2009
11
Reviews
0
Industries
Reviews
11 reviews17 months ago
No Salepeople willing to assist
I walked into your dealership ready to buy a car, but I left with nothing but disappointment and frustration. I spent time on the showroom floor, looking at vehicles, expecting even the bare minimum of customer service—but not a single salesperson acknowledged me or offered assistance. This level of neglect and lack of professionalism is, frankly, appalling. As a customer prepared to make a serious investment, I shouldn’t have to go searching for someone to do their job. Hatfield Suzuki Fourways, if this is how you treat potential buyers, I can’t imagine the kind of after-sales support you offer. Rest assured, I’ll be taking my business to a dealership that actually respects and values its customers. Consider this a wake-up call—your standards need serious improvement.
0 replies
34 months ago
Poor service!
I am writing to express my deep frustration and dissatisfaction with the poor service I have been experiencing from your company over the past few weeks. As a dedicated subscriber to your internet service, I rely heavily on a stable and consistent connection for my work-from-home requirements. Unfortunately, I have encountered significant service disruptions on three separate occasions within the last two weeks alone. Upon investigating the root cause of these issues, I have discovered that they are directly related to an alleged "upgrade" that was recently conducted within my residential complex. It is evident that this upgrade was not executed correctly, as it has resulted in a significant degradation of the service quality. This situation is entirely unacceptable, as customers should not bear the consequences of poorly executed infrastructure changes. I must emphasize that the impact of these service disruptions extends beyond inconvenience. The unreliable internet connection has had severe implications for my work productivity, and I have been compelled to purchase additional mobile data at my own expense to carry out essential tasks. These unforeseen costs further compound the financial burden caused by your service's inadequacy. Moreover, I am deeply disappointed by the resolution time provided by your company. Waiting 3-4 days for a resolution is unacceptable, considering the criticality of a stable internet connection for my work. Such a service level agreement (SLA) fails to meet industry standards and showcases a lack of commitment to customer satisfaction. I urge you to reconsider the urgency with which you address this matter and expedite the resolution process accordingly. Considering the aforementioned circumstances, I strongly believe that I should not be held responsible for paying my subscription fee for the current billing period. It is simply unfair to expect customers to pay for a service that has been consistently unreliable, necessitating additional expenses, and subjecting us to an unreasonably long resolution time. I have made reasonable efforts to troubleshoot the issues from my end, but the problem clearly lies with the service provided by your company. I kindly request that you take immediate action to rectify this situation and restore the quality of service I expect as a paying customer. I expect a prompt resolution to these ongoing connectivity problems, and I urge you to undertake the necessary steps to ensure the stability and reliability of your internet service. Additionally, I request a detailed explanation of the steps being taken to rectify the faulty upgrade within my residential complex and prevent similar issues from occurring in the future. I would appreciate a response to this complaint within [a reasonable timeframe, e.g., 48 hours] to provide reassurance that my concerns are being taken seriously. Please contact me via email or phone [provide your preferred contact details] to discuss the resolution further. I sincerely hope that we can reach a satisfactory resolution to this matter. I value the convenience and efficiency that a reliable internet connection brings to my work, and I believe it is in both our interests to ensure a mutually beneficial business relationship. Thank you for your attention to this pressing issue. I look forward to hearing from you soon.
53 replies
35 months ago
DONT USE METROFIBRE
THIRD TIME DOWN IN TWO WEEKS! HOW MANY TIMES MUST I COMPLAIN! YOUR TURNAROUND TIME TO RESOLVE AN ISSUE IS RIDICULOUS!
159 replies
35 months ago
Rocketnet are useless! Poor communication! Find a more reliable ISP!
RocketNet fails to communicate maintenance with their customers. Am I supposed to constantly check their rss feeds on up/downtime? The past weekend, maintenance was carried out in my complex without us customers being notified! As soon as my connection went down, I contacted Rocketnet. To which I was told, a ticket was logged. Why? When you should be aware that maintenance is being carried out! Anyway, my line was down until Monday afternoon. I WFH! This has affected me greatly! But then again, my line went down. Multiple customers in my complex complained of the same. So I contact Rocketnet again, and I get told a call was logged and I need to wait 2-4 days for a resolution!!! Really! When I know technicians are onsite! So what do I tell my boss who is expecting his report? But for sure, let me not pay my monthly subscription and then my line will definitely be disconnected! I will take this further and log it with the CPA/NCC! And let’s see how this can be dealt with. Sick and tired of this poor service! Your agents need to be more informed to deal with these situations!
265 replies
42 months ago
Tyres replaced, brake spring dislodged!
I went in to put two new tyres on the rear. A few days later, I heard a sound emanating from the right rear wheel. This was some distance from home, so I made a stop at a local tyre shop. They said it was my brake pads, so on their advice, I replaced my rear brake pads, which actually still had some life left in them. However, the sound was still there. So I then took the vehicle to a mechanic. They then advised me that the brake lining was disrupted, and the brake spring dislodged upon my tyres being changed. So I can only deduce that when my tyres were fitted, the brake spring was disrupted. I have now had to pay for new brakes, as well as to have the brake spring reset. I would like that this be addressed, as I have now incurred expenses that were no fault of my own.
0 replies
43 months ago
FNB PetroCard “benefits” are NOT worth it!
The ONLY reason I have a FNB PetroCard is for the “benefit” of having AA in case of an emergency! I locked my keys in my car, and have just got off the phone with your roadside assistance, and they were unable to help me because they could not pick up my policy using my ID number. They then asked for my card number, of which I don’t have, because it is in my wallet, IN MY CAR! I logged into the app, and was only able to provide the first 6 and last 4 digits of my card, as the rest is masked. I was then told that I need to call the card team to retrieve my card number. This is ridiculous! What if I was not in a safe location? That’s it! Time for me to cancel this service that I am definitely NOT benefiting from!
266 replies
112 months ago
Someone has opened an account IN my name!!!
<p>I received a call from some legal firm informing me that I have been handed over by MTN for non-payment! I NOW have a mark against my credit score! I DO NOT have an account with MTN!</p> <p> </p> <p>I want to know how this account was opened? And by whom! And why are the proper checks not being done! And I have not been contacted at all by MTN for "non-payment" and just automatically handed over! I want this to be sorted out immediately and my credit record cleared!!!!</p>
56 replies
112 months ago
My CURRENT number has been allocated to someone else
<p>I am constantly receiving statements and phone calls for someone else, however it appears that this person has my cell number!!! How is this possible??? Please sort this out!</p>
56 replies
127 months ago
Added to the Edgars Club without my consent
I have had the edgars club added to my profile without my consent. When I found this out, I called the call centre from within Edgars Sandton. According to the agent, I \gave"consent in March of this year. I told him to cancel the club"
75 replies
128 months ago
Lack of/or poor signal (more lack of)
There's no need to be subtle here. Your network reception is just pathetic! I am always having to try and find a signal! And after being with you on a contract for so long I am sure this can be taken to the consumer protection as you failed to deliver a service!!!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
8 (72.72727272727273%)