RocketNet
Claimed Business
RocketNet
Claimed Business
65 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, RocketNet delivers a polarised customer experience. The business earns strong praise for its named support agents and rapid WhatsApp responsiveness, with customers consistently describing individual consultants as patient, knowledgeable, and empowered to resolve issues. However, recurring complaints about billing disputes after cancellation, speeds falling well below advertised rates, and delayed installations temper the overall picture.
Top Strengths:
- •Customer Service & Support Quality: Customers consistently name individual agents like Katlego, Warwick, and Queen Boka as exceptional. Reviews describe patient, knowledgeable staff who resolve issues efficiently, often going above and beyond expectations.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
32 hoursAverage Time To Reply
55 NPSRecommended: Very Likely
Replied to 47% of negative reviews
Typically takes less than 35 hours 5 min to reply
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
Avg Reply
32 hours
NPS Score
55
Recommended: Very Likely
Replied to 47% of negative reviews
Typically takes less than 35 hours 5 min to reply
Review Distribution
3.7|65 Reviews
May '25 - Apr '26
5(60.7%)
4(1.6%)
3(6.6%)
2(1.6%)
1(29.5%)
5(60.7%)
4(1.6%)
3(6.6%)
2(1.6%)
1(29.5%)
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
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Yvette
1 reviews | Active since Jan 2020
13 Mar 2026, 15:08
Today I would like to acknowledge the beautiful Asemahle for the service she gave,excellent would be an understatement because she gave over and above
Today I would like to acknowledge the beautiful Asemahle for the service she gave,excellent would be an understatement because she gave over and above.If possible I personally would give her 1000% SHE IS A GEM!!!✨
Helpful (0)
|Replies (0)Y
Yvette
1 reviews | Active since Jan 2020
13 Mar 2026, 15:08
Today I would like to acknowledge the beautiful Asemahle for the service she gave,excellent would be an understatement because she gave over and above
Today I would like to acknowledge the beautiful Asemahle for the service she gave,excellent would be an understatement because she gave over and above.If possible I personally would give her 1000% SHE IS A GEM!!!✨
0
Replies (0)GP
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Anesh P
1 reviews | Active since Jan 2020
6 Mar 2026, 08:15
The Service model is world class, and levels above any other offering in SA
The Service model is world class, and levels above any other offering in SA. I get a resolution to any issue within hours of resolution. I had a technician call me and walk me through everything and helped upskill me so that I can self-service for future tier 1 issues I have.
Helpful (0)
|Replies (0)AP
Anesh P
1 reviews | Active since Jan 2020
6 Mar 2026, 08:15
The Service model is world class, and levels above any other offering in SA
The Service model is world class, and levels above any other offering in SA. I get a resolution to any issue within hours of resolution. I had a technician call me and walk me through everything and helped upskill me so that I can self-service for future tier 1 issues I have.
0
Replies (0)rV
rolandi V
1 reviews | Active since Jan 2020
5 Mar 2026, 07:21
Very unhappy!!
Bad customer service- internet down struggling to get hold of them to be assisted and when i eventually get hold of them there is an excuse as to why my internet is down instead of helping me resolve the issue. after vumatels repairs everyone in my complex has internet again but not me and they keep on saying vumatel is down but how can that be when everyone else is up and running??
Helpful (0)
|Replies (0)rV
rolandi V
1 reviews | Active since Jan 2020
5 Mar 2026, 07:21
Very unhappy!!
Bad customer service- internet down struggling to get hold of them to be assisted and when i eventually get hold of them there is an excuse as to why my internet is down instead of helping me resolve the issue. after vumatels repairs everyone in my complex has internet again but not me and they keep on saying vumatel is down but how can that be when everyone else is up and running??
0
Replies (0)TJ
Thando J
1 reviews | Active since Jan 2020
3 Mar 2026, 11:41
Poor poor customer service. Zero communication!!!
I installed fibre yesterday and was told it should be activated soon. I have reached out to rockenet via whatsapp and what told to hold for 2 hours by Asemahle. No updates nothing. My messages are getting ignored after that. I then decided to call and no response for a whole 10 minutes. I have lost a day's work waiting for the wifi to be activated
Helpful (0)
|Replies (0)TJ
Thando J
1 reviews | Active since Jan 2020
3 Mar 2026, 11:41
Poor poor customer service. Zero communication!!!
I installed fibre yesterday and was told it should be activated soon. I have reached out to rockenet via whatsapp and what told to hold for 2 hours by Asemahle. No updates nothing. My messages are getting ignored after that. I then decided to call and no response for a whole 10 minutes. I have lost a day's work waiting for the wifi to be activated
0
Replies (0)