EE
Eugene E
Active since Mar 2009
196
Reviews
0
Industries
Reviews
196 reviews2 months ago
Standard Bank App Not Working for Two Days
For two days, the Standard Bank app has been hanging and will not even show me a log in screen. This morning I spent 36 minutes on the phone with Standard Bank uninstalling and reinstalling the app multiple times, choosing the same options and following the same instructions multiple times. I still get error messages and cannot even get to the log in screen. I tried cell phone data and the network of the hotel where I am staying several times but to bi avail. Standard Bank says there is a network problem on ny side. However, while chatting to your agent, I logged into the FNB app within seconds. I told your agent this. Somehow it was still a network issue. When I explained I had to terminate the call to go to work, I was told to phone later. I am not going to spend more of my mi ey ob another 36 minute phone call that goes nowhere, especially when the FNB app works despite the network issues that are making the Standard Bank app fail. I find that very strange. I cam be contacted at 16h15 today after I have finished with my clients.
109 replies
2 months ago
Rude and Uncaring
My mother needs a new debit card as her old one has expired. We phoned Standard Bank customer care more than once, only to have machine that does not recognise her ID on two different phones. We then got through to a very rude customer service agent at about 12h18, who failed more than once to listen because she kept interrupting whenever we tried to answer her questions. We had to answer the same questions multiple times as a result. Then she tells us it is impossible to order a card online and that my mother has to go to a Standard Bank branch even if she has mobility problems and is in pain. Tomorrow morning, I will take my mother, while she is in pain, to a branch so they can give her a new debit card.
280 replies
3 months ago
Standard Bank Strikes Again
I used the app chat only to be cut off, then to be told I needed to be transferred to a different banker, then to be told there is no online chat available for my query and that I must phone customer service. I phoned customer service for home loans and was told no one could discuss interest calculations with me over the phone. As a result of my last run in with Standard Bank a few days ago, I shifted R200 000 in business to one of your competitors, and now this. Why is the home loans division unable to discuss interest calculations telephonically?
112 replies
4 months ago
Another Standard Bank Failure - Penny wise and pound foolish
I am forced to be with Standard Bank insurance because of a home loan and it feels like they are taking advantage of that fact. The first time I claimed, they actually paid. That was the first and last encouraging thing. Heavy rains caused the ceiling to leak. However, the contractor they sent messed up a new paint job I had paid a lot for. In the last four or so years since then, Standard Bank has not taken responsibility for the contractor. Then more rains happened and part of the drain pipe came down. Standard Bank said it was maintenance, two years or so after I moved into the place, PVC piping was a maintenance issue after heavy rain? I paid a plumber to fix it. Then sewage came up in my back yard. It was urgent, so I paid a plumber to clear it. When I tried to claim from the insurance, they refused, saying I should have contacted them first. When it happened again, I contacted them and they sent someone out, who did the same as the plumber I had hired and who misdiagnosed the problem. The problem kept recurring. I ended up paying a builder over R40000 to fix the problem once and for all, no thanks to the expert contractors Standard Bank sends. Then the heavry rains came again and I noticed my fireplace had started to rust overnight. I contacted Standard Bank because I was worried about the problem getting worse quickly. It took them weeks to actually send someone and to get back to me. In the time since then, the problem has gotten worse and there is more rust on the fireplace and the rain damaged the ceiling. Standard Bank now phones me to reject the claim and say this is maintenance. How is it that Standard Bank says I must wait for them but when I do, that waiting causes more damage the fireplace and now also to the ceiling. There was no damage to the ceiling when I first alerted Standard Bank to the issue and expressed my grave concern. Do not fix something yourself because they will not pay but if there is a problem and you call them, it is maintenance. This feels like a very dishonest operation. And will Standard Bank stop contacting me without my permission about marketing nonsense? You treated my family like dirt when handling my father's deceased estate. You refused to give my mother her proper due when she retired as a Standard Bank pensioner by not disclosing significant information. My sister has tried to get my deceased father's gun sorted out legally but the same person that was part of the mess with my father's estate, after months, has not rep**** to an e-mail we sent her regarding the gun. In an online meeting one day with your Estates division, one of the people in your team laughed at me. Now Standard Bank insurance keeps failing me. I have also alerted Standard Bank many times to the fact that your Internet banking dates are often wrong, where people pay things in the future using some magical time machine, only to have those dates changed later. How do you trust a bank that cannot get transaction dates consistently right, and then even changes them sometimes? Then you have your so-called personal banking division where the only person that seemed to do their job left long ago, and the division has failed ever since. Did that division run because of only one person? Then the travel insurance was going to refuse to give insurance to someone because the journey did not start and end in South Africa, so I took that business away from Standard Bank. So, Standard Bank saved, maybe R1000, and lost R30000 in business. That was a great business decision, again. Then I sent Standard Bank a question about doing an international EFT. Instead of helping, they brushed me off and said I must contact the forex division. If they were unable to help, they could at least have said they have asked the forex division to answer the query but they were too lazy to do that. I e-mailed the forex division days ago but they have not bothered to reply. As far as possible, I give my business to other institutions wherever I can and I do not buy new products from Standard Bank and will continue to do so because Standard Bank clearly does not care and refuses to listen over and over.
53 replies
4 months ago
Disgusting, rude, uncaring staff at Vodacom Newmarket
My mother got a new phone yesterday as her old phone still uses 2G technology. She is 86 years old and lives with me in my house. I went to Vodacom Newmarket to do a som swap. The two characters at the door were already rude when I walked in. The one was very busy playing with her phone. Eventually with if them s***led at me and were very unfriendly before I even told them what I needed. They insisted on my mother's proof of address. I tried to tell them she is 86 and lives with me. I pay the accounts. She is sitting in the car as she had mobility problems. I told them this and that they can go speak to her. They are not interested. They are more eager to deny her access to a cell phone service because, at her age, she does not have 101 accounts and because of security and financial reasons she has to live with me. These are two disgusting human beings without compassion or sense of perspective who want to deny and old woman her right to communicate with family or to contact someone in a ln emergency l.
106 replies
6 months ago
Furious about atrocious service
I usually have a positive experience at Food *****s at Newmarket. However, today I am fuming. I dealt with two different cashiers because I needed to pay for two different trollies full of groceries. The first cashier, at number 12, was extremely pleasant but failed to listen to me when I repeated more than five times that there was one particular item my mother had decided to leave. She still rang it up. With the second trolley, I dealt with Zandile and her supervisor. She rang up the same thing incorrectly twice. The supervisor voided it the first time but just left her to make the same mistake a second time. Perhaps she undercharged now for an item. I told Zandile in front of the supervisor that I wanted the pineapples in a packet. They both ignored me. At one point, Zandile handed me a packet with other items and said "thatha". I am not her child. With the last packet, she did not bother packing it but let my mother, who has a walker, struggle to pack it. At the end, Zandile asked me to tell her how many packets she had used to so she could charge me. I told I so not know as I do not work there. She and her supervisor should focus more on work and less on talking about which one of them is from the "better" ethnic group.
53 replies
8 months ago
Lost Sale - No Help
There is no one at Woolworths Edit Newmarket to help customers. They also put some of the clothes so high up that no one can reach them. There is no poke for customers to use and, as I said, no staff member to help. I tried to phone Woolworths customer care vmbut got a myriad options, none of which was relevant. Eventually, I was transferred by the machine to financial services. At that point I hung up.
0 replies
9 months ago
Technical Errors Being Blamed on Me
Standard Bank's website kept sending me in circles and having technical problems when I tried to pay a supplier. Its system then incorrectly concluded, based on its own technical errors, that there was suspicious activity on my account. I used the app to contact the bank. Two bankers were immediately disconnected after joining the chat - more technical errors. A third banker then came online and transferred me to someone at Internet banking. That person then transferred me to the ***** division. I have been holding on now for fifteen minutes and am still number 12 in the queue. Something is wrong with Standard Bank's system today. Please get someone to phone me so I can pay the supplier.
53 replies
11 months ago
Agent gave incorrect information
I am new to Luno and contacted customer support to ask if the coins could be sorted according to gains and losses. The answer was no, which is not good. Next I asked if there was a way to search for a specific coin on Luno. Again the answer was no. Then I discovered I could actually search for a coin on Luno. Why did your agent give me the incorrect answer to my second question? Has he also given me the incorrect answer to my first question?
58 replies
11 months ago
Driver Terrible Attitude
Checkers split one order into two deliveries: one part was delivered this morning and one this afternoon. When the driver this afternoon found out about this, he said that Checkers should charge me more because I received two deliveries. What a disgusting attitude. Who does he think he is? If he does not like Checkers operations, then he should become the next CEO and make sure that deliveries are not split. Does he think customers have endless supplies of money to pay extra delivery charges because of Checkers' logistical choices? He needs to think twice before suggesting people that are already cash-strapped should pay more.
0 replies
Review Distribution
5 Star
10 (5.1020408163265305%)
4 Star
2 (1.0204081632653061%)
3 Star
13 (6.63265306122449%)
2 Star
25 (12.755102040816327%)
1 Star
146 (74.48979591836735%)