RV
Riaan W
Active since Apr 2014
41
Reviews
0
Industries
Reviews
41 reviews20 months ago
Mvia Products - Worthless - you will waste your premiums.
Absolute worthless product. Finding reasons not to pay. Cannot talk to anybody - has to be in writing. Hiding behind keyboards. Had zero issues with other companies before. I am in the motor trade, deal with alot if warranty companies and I could see from the word go that they are trying to find a reason not to assist. Manufacturer report says REPLACE a part that is on the covered list, they say the part is not. Now I have to repair my car out of pocket. Cancelled and will not recommend anyone to deal with them. Shocking to say the least.
53 replies
30 months ago
Dealer being dishonest - trying to circumvent the Consumer Protection Act!
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 117,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership were dishonest to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be victimized by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
0 replies
30 months ago
Dealer being ***** – trying to circumvent the Consumer Protection Act!!!
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 116,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership **** to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service with ***** answers (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be bul**** by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
0 replies
32 months ago
From GREAT to HORRIBLE - BMW South Africa
I'm extremely disappointed with BMW SA. Being an absolute loyal brand supporter since my 1st BMW in 2003 we (me, the wife and son) have owned more than 20 BMW's (excluding 15 BMW bikes or so) including an X5m50d and M3. We have always had excellent service and have always felt valued. After selling both our X5 and 535i we were in the market for a car. We delt with BMW Finance and 2 BMW dealerships in the process. Firstly trying to contact BMW Finance, holding on for 10ths of minutes was just the start. A stupid deposit and interest rate offered left a bad taste in the mouth. After investigations it was found that BMW Finance 'forgot' to change my wife's banking details 6 WEEKS prior to her switching to the new account, and when we saw the debit orders not charged WE CALLED IN and only then it was rectified. The debits went through the same day. THEN suddenly the deal were approved with a much better interest rate etc. So while all of this happened the car my wife wanted was sold. OK, now searching again. So secondly BMW does not stamp service books anymore. To verify service history one has to provide the key and or a copy of the papers registered to your name. OK, how on earth??? I have not bought the car, I want to verify details BEFORE I buy. And don't refer to the POPI act - it is for PERSONAL information and the last time I checked a car is not a person. NO DEALERSHIP wanted to help. So how does one in future buy a 2nd hand BMW???? Never before have we had these issues with BMW. Thirdly again the call center. The last BMW we bought is out of motorplan. So BMW advertises the BMW Black service and maintenance plans. Submitted our details. Nothing. Submitted it again. Go a call. No, we have to 'create' a motorplan profile and then we can quote you. It's been a week and guess what - no call and no quote. I understand now why people are buying Haval and Suzuki cars. And I am now sorry I bough a 2nd hand BMW - I could have bought a brand new car for the same money. I hope someone that CARES at BMW reads this. I love the brand but as I am getting older in life, I value being treated with respect and want to feel valued by the Brand I support. The dealings with BMW the last month has left a bad taste in my mouth and unfortunately this will definitely influence my next car purchase. And I still have not replaced my 535i.....
0 replies
33 months ago
MTN Home LTE - Waste of money / Inconsistent speeds / lags / ZERO client service
I am very disappointed with this new Home LTE product. From the get go I had horrible speeds (paying for the more expensive 35MPS 5G setup) - I would get full speed, a minute later around 1mbps, then nothing, then full speed, then in-between and this all in a 5 minute window. Went back to the store. Apparently the address was wrong (this is complete nonsense). 'Fixed' the address. Exactly the same stories. I have been back 4 times to the store - no difference. And here is the cherry on top. I had to pay for the simcard, pro rata for the 1st month, in full for the second month UPFRONT. I did (not happy), and then MTN went to debit my account AGAIN for a month (and I have already paid this upfront). I have called the call center which refers me back to the store. I have visited the store which tells me they cannot assist - I must cancel and pay the notice month etc. They want me to give a calendar months notice for a service which is horrible - I am not getting what I have paid for and refuses to cancel or refund. This is really shocking MTN. NOT HAPPY AT ALL.
0 replies
33 months ago
MTN HOME LTE - Waste of money - Inconsistent speeds / lags
I am very disappointed with this new Home LTE product. From the get go I had horrible speeds (paying for the more expensive 35MPS 5G setup) - I would get full speed, a minute later around 1mbps, then nothing, then full speed, then in-between and this all in a 5 minute window. Went back to the store. Apparently the address was wrong (this is complete nonsense). 'Fixed' the address. Exactly the same stories. I have been back 4 times to the store - no difference. And here is the cherry on top. I had to pay for the simcard, pro rata for the 1st month, in full for the second month UPFRONT. I did not (not happy), and then MTN went to debit my account AGAIN for a month (and I have already paid this upfront). I have called the call center which refers me back to the store. I have visited the store which tells me they cannot assist - I must cancel and pay the notice month etc. They want me to give a calendar months notice for a service which is horrible - I am not getting what I have paid for and refuses to cancel or refund. This is really shocking MTN. NOT HAPPY AT ALL.
0 replies
39 months ago
Absolutely Horible company to deal with
An absolute HORRIBLE company to deal with. They are trying there utmost to avoid paying - with multiple requests for documents again and again and again just to try and see if they can get out of paying what they should. Incompetance does not describe them. With a Co-payment of R 7,500 for an operation, the doctor gave us a discount of around R 3,000 (which benefits them), and we paid the R 4,500. They only want to pay the R 3,000 and not the R4,500, even proving with a doctors receipt that we paid the R 4,500. How stupid. Definately cancelling and definately not recommending them.
264 replies
46 months ago
Horrible Experience
So, our X5 was flat on wheel on the right side one morning. We suspected the airshock. Off to Air Shock Centre. Replaced the airshocks and did some tests, but the car was still hanging on the right side. Their verdict – it’s the strut – according to them both shocks, compressor etc tested all fine. So we asked them to put the old shocks back in as there is no need to replace them if they are not faulty. PAID the labour for this exercise. Off to an RMI approved workshop with their verdict. When driving, the car height is correct though… All tested OK at the workshop – all good plus the strut which ASC blamed. Next morning – right hand side on the floor again. Spoke to a BMW expert workshop – recommended to replace the air shocks as this must be the issue (or at least part of it). Went back to ASC. Was not happy. Mark (management) said they would replace the air shocks labour free. We excepted. Left the car overnight. The car sagged BOTH sides around 10mm overnight, so obvouisly there is still an issue, but replacing the air shocks did fix the right side from hanging on the ground. Then the surprise came – we were FORCED to pay for the labour AGAIN. When confronted, their attitudes changed complete. The FACT is they cannot explain why the 1st time round the right side was on the floor and it is not now, they are addement they did not misdiagnose and when confronted with Mark’s offer to change the airshocks without charging labour AGAIN, we got no answer but they did the labour again and we have to pay (AGAIN). So, unhappy customer, bad experience, Mark did not honour HIS agreement - think twice before taking your car there as they change their minds overnight and you will end up paying for it….
0 replies
50 months ago
Red Cloud Spur - Great as always!
Had dinner at the Red Cloud Spur (Times Square) on Friday night. We opted for the Steak Special and had absolutely great food. The steaks were perfectly cooked, the top-ups were great (try the bacon with cheesy garlic souce). We have not been dissapointed visiting this Spur. Keep it up!
0 replies
50 months ago
Outsurance - Shocking15% premium hike for a Claim Free Client
Being a business client with Outsurance for more than 10 years and being claim free for the past 6 years I just had a premuim increase of 15% with almost no additional cover! This is shocking. A call to the call centre ended in "sorry - this is what is is". I would understand this if I claimed anything, but totally dissapointed. Anyway, my Outbonus pays in April and then its Bye-Bye Outsurance. I will not get ripped off and a 15% increase is exactly that.
106 replies
Review Distribution
5 Star
6 (14.634146341463415%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (21.951219512195124%)
1 Star
26 (63.41463414634146%)