1 reviews | Active since Member
So, great service until my wife's car broke down 2 months after purchase. She informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and she had to follow up with the manager. Received an e-mail back that the car has no warranty and she agreed as such. This is on a 2017 model car that was sold to her with approximately 117,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed her they would not adhere to the CPA act she would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (she was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to her phone while we were driving to them to collect her car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. Furthermore the dealership were dishonest to her. The car was advertised as a one owner car with full BMW service history. We have subsequently found out that there were 2 owners before her, a ‘missing’ service (last recorded service was at 95,000kms – so this car should have been due for a service or close to one, yet the on-board computer stated another 17,000kms before it should be serviced?!). This means the car was either serviced at a non BMW workshop, or ‘someone’ just reset the service intervals so that it looks like it does not need a service. At our own cost we had the car immediately serviced at BMW not to run risks. So, a HUGE fight on our hands now as we will not be victimized by a dealership trying to dodge their responsibilities to their customers. And being part of the Hatfield group this sort of behavior from this branches’ managers should be investigated. Be aware of this dealership tactics and protect yourself by rather supporting someone else.
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