Pathetic Service - Fury Ford Sandton

Fury Ford Sandton – Worst Customer Service Ever Experienced

It was the 1st time buying a Ford. I bought a new Ranger some time ago from Fury Ford in Sandton and I must say I am disappointed. Here are a few of the issues I had with this new vehicle from Fury Ford Sandton: 1. It took them 10 months to fasten the bolts on the sports bar('rollbar’) on the back. 2. Took 10 months to re-align the side steps. It was still not the same as the driver’s side. Don’t know what they did. One was fitted skew. There was a big gap between the step and body. It was still not as it should be comparing it to the driver’s side. It took them 10 months to call me back after I took delivery of the vehicle. 10 months!!! 3. I bought bonnet guard and light covers which Fury ford sandton fitted. They scratched both lights on top. It was scratched on two places on both lights. These scratches were in the area where the clip attach to the light. The other scratch was not even close to the clip on the light. One can see it was scratched with a *****driver or something sharp. On the one light you could see the scratch when the bonnet was closed. This is the kind of workmanship you can expect from them. I removed these light covers numerous times to clean underneath. I removed it without scratching anything. The scratching was done on purpose or by someone who does not know how to use tools. 4. When signing for the vehicle the finance manager told me about extra add on products e.g., retrenchment cover. I explicitly asked him how many instalments the retrenchment policy would cover if I were to claim. I asked him for the policy wording to read through. He said there are no paperwork and I sign it electronic. He told me cover is for 6 months. And the only time I can add it was when I sign for the bakkie. I later claimed on this policy and the underwriter told me its only 3 months cover only. 5. I had electrical problems which left me stranded. No lights, no indicators, speedo etc, the whole instrumentation panel was not working. I took it to a Ford dealer in the westrand to get sorted. Few weeks afterwards I realised they broke off the plastic hooks that hold clips on the panel door that gives you access to the electrical parts under to the steering wheel. The panel kept falling out, because of the broken hooks. It was to late to take it back and tell them. So, I left it and sorted it myself just so it stays in place. 6. Servicing the vehicle at the same ford dealer in the westrand they threw away the clips that hold the rubber carpet at the driver’s side in place . I went to them they said they will replace it. Weeks later I have not heard from them, I called them to ask about the clips, they said they will order it again and let me know. So, they clearly forgot. I eventually received them, and they did not fit as original ones, they also looked different. Carpet kept moving. Did not stay fastened down on the floor as before with old clips. 7. Servicing the vehicle annually and not 15000kn interval, the Ford dealership had to replace 3 glow-plugs and some seal on the gearbox. They had to keep it there overnight. These repairs had to be done on a new car I bought that did not even have 30 000km on it at the time.

I was fortunate enough to have bought 3 new vehicles before and this experience with Ford(1st time buyer) is by far the worst I have ever had. How can you give a client a vehicle when you can see the side steps are skew? There is a rattle when driving from the loose bolt on sport bar. I decided to get rid of the vehicle since the warranty was going to expire soon. Who knows what else will go next? I have never had so many issues(mechanical, electrical, and bad service) with a new vehicle ever. I don’t understand how you train people to break things and force it in and not replace it. The panel is not that hard to remove but with the hooks broken they forced it in to keep it in place. The sales lady at Fury Ford sandton told me she believes that Ford is the better bakkie looking at my other options. I can honestly say it is not the better option. Don’t know how a “new” car can have so many issues. Poor customer service is one thing. Mechanical and electrical issues on a bakkie that has not even done 30 000km is another. What will go wrong next. Maybe that’s why they gave it to me on a “special” as I was interested in another model at the time. If only I knew then.

You lost a customer. I will never buy Ford again.

Very disappointed.

C.