FURY ISUZU Woodmead sold me a car with problems since day 1

Good Day Mr. Marq Roberts

I am one very unhappy customer from your Fury ISUZU Woodmead Branch. I purchased a 2013 Golf VI 1.4 TSI REG: CP 87 GM GP - from your dealership on 16 July 2019. From day one when i picked the vehicle up from the showroom i have been having endless problems with the vehicle and the problems just continue non stop.

.1. The day i picked the vehicle up from the Showroom i tried to adjust the passenger side rear view mirror, only to found out the mirror doesn't work properly and the glass is normal home mirror glass which was installed by the previous owner and never picked up on the check Fury ISUZU doesn't when they test a car before delivery. Till date still not fixed.

2. The radiator on the car leaked water, i took the car back, while the car was on the lift at Fury Isuzu Woodmead i saw the radiator actually burst open on the side - The plastic on the side popped open, the car was sent to some mechanic in the south of Johannesburg again to fix the radiator. I got the car back. the next morning the car was leaking water again. The car was taken back to this mechanic in Johannesburg South again to fix the water leak. The radiator was never replaced it was refurbished with new plastic and lots and lots of Black silicon. The car came back from this mechanic in Johannesburg South. i pick my car up and the car doesn't have power. Its makes a loud whistling noise, Myself and Scot took the car to VW Barons Woodmead only to found out the Mechanic in the South never fitted the turbo pipes on my car properly and it came off and they drove my car from Johannesburg south like that - How much dust and stuff went into my engine?????

3. There is a humming noise coming from the front of my car while one is driving from 100km/h upwards. First i was told its the tyres, i went to replace the two front tyres at TWT with brand new tyres, Still the noise was there. I had a trip to Polokwane coming up i was told its safe to drive my car all the way to Polokwane with the noise nothing will happen.I went and came back from Polokwane with my car still the noise was there, I was told the noise is from the back tyres. I went to TWT to replace the back tyres. I asked TWT to check balancing and alignment again on the front tyres to make sure its not the tyres. Still the noise is there. The car have been back and forward between the Isuzu workshop and this mechanic in Johannesburg South, Eventually they replaced the right hand side wheel bearing as this is apparently which is causing the noise at Isuzu Woodmead. I picked my car up, on why driving home i hear the noise again and even worse. I phone Scott and he told me to bring the car back. That is nearly three weeks now since my car is back and still nothing have been fixed, they still doing test and all to see what the noise is. I was then told my car was booked in with VW to replace to find the noise and fix in on Monday 16/09/2019. Last week Thursday they needed the courtesy car back and they only had my car there, so i said let me drive my car till it it goes to VW on Monday. Thursday afternoon 12/09/2019 i get to the dealership give them there car to my car and start it up, first thing i hear is a new noise from the engine. I call Scott and tell him to come and listen to the noise all of a sudden from the engine. Scott advised me its because the engine was washed. I took my car and left. Friday 13/09/2019 the noise got so bad and loud i took my car back to Scott. Scott called Peter the workshop manager to hear the noise. Peter told him its a bearing or something that is making that noise and he doesnt recommend that i drive the car. Monday morning my car went to VW Barons WOODMEAD. I kept on asking what is happening with my car, when am i getting it, Yesterday i was told by Scott VW is replacing the wheel bearing and the pulley which is making a noise. i will have my car Friday as i am travelling for this long weekend. I decided to call VW to hear what is actually up with my car. Only to be told by VW its both front wheel bearings needs replacement and the water pump is making the noise and it should be replaced as there is clear signs that its been leaking for a very long time. I said OK when will my car be ready. they told me they never got authorization to fix my car, i even called VW today 19/09/2019 and still no authorization to fix my car , instead they where told they will be supplied with parts to fix my car. I asked VW does it have a warranty on the work? VW told me NO warranty as they cant guarantee the part they will be supplied with, so there is no warranty on the work they will be doing to replace the supplied parts.

So i pay over R200 000 for a car, i get a reconditioned radiator with black silicon all over the radiator, My car gets driven from Johannesburg South to Woodmead with a turbo pipe off , I still have a house glass mirror in my rear view mirror, my car is been fixed at VW with no warranty cause of after market parts??????

Now after the Water pump was replaced the super charger is making a nose and i brought it to Scotts attention. Scott advised me they will book the car in with VW Strijdom park. The was car booked in on Thursday 14/11/2019. on thursday afternoon i was informed by VW that the supercharger is making a noise and it must be replaced and also this is what is causing the vehicle to be so heavy on fuel. Friday Morning Scott and Zukile came to collect the loan 1 Series BMW from my office which i was given on thursday and i advised SCOTT that i dont want this GOLF anymore and he must please take it back and and give me another vehicle. Scott advised me that it is in my Consumer right for him to take the vehicle back and give me another vehicle. Later the day when i call the Dealership to find out about a courtesy vehicle i spoke to Pouche and was very rudely advised the following " I am tired to pay for vehicles and you and the other customers put kilo's on my vehicles. i am not aware that your car is back with the dealership , i dont even know what is wrong with your car Scott never told me and i am not giving you a courtesy vehicle." Which once against indicates the left hand doesnt know what the right hand is doing in your dealership. I then called Martinus and he was very helpfull and advised me he will contact the dealership to return my vehicle to me. Guess what. i only got my vehicle back on Saturday morning after i had to send Martinus a whatsapp telling him i never got my car back on friday and i was left stranded at work on Friday and had to find my own way to work on saturday. I then got my car returned with an empty empty tank of fuel after i handed my car in with a half a tank of fuel cause i know its very bad to drive a car on reserve fuel. Zukile and Scott eventully dropped my car off. Zukile was very friendly, Scott didnt even great me and parked as far as possible away from me to avoid seeing me.

All i want is to return the vehicle and the dealership provide me with a new car and change it with the bank or fix my car as a supercharger doesnt pack up over night. In total since i bought my car i have bearly driven my car 1.2 months, during the rest of the times it was was the dealership or some apparent mechanics in the South of Johannesburg trying to fix it, you have 3 major works shops at Fury Isuzu Ford and Mazda but for some reason the car always had to go to the South of Johannesburg to be fixed then i get the car back with the turbo pipe of which means twice my car was driven from the South to Woodmead and back to the South with the Turbo pipe off, imagine what debris was sucked into the engine? Till date i still couldnt be supplied with the Pre delivery check that was done on my car, cause if it was done then the dealership would have picked up all the defects on the car.

One of my referrals to the dealership is still waiting to be contacted to have his car sorted out. Is this the quality service and cars the Fury motor group is selling and wanna portray to the public and the motor industry?

Your feedback in this matter will be highly appreciated as this has been an problematic car from day one and still giving problems.