Horrifying treatment

To say I’m disappointed would be an understatement and unfair to other customers and the company as a whole. My experience with Tristina at Mazda Midrand has been deeply troubling. I honestly don’t know if her behavior is racially motivated, but it certainly felt discriminatory.

For context, I reside in Limpopo and deliberately chose to service my vehicle at Mazda Midrand out of personal preference. The first issue occurred on 27 January 2025. I had made a service booking with one of the male consultants and received confirmation. However, a day before the appointment, I received a call from Tristina informing me that there was no booking slot available. When I told her the booking was confirmed, she arrogantly stated that no booking is valid unless she approves it—claiming she is the “only God of Mazda.”

As a customer, I don’t know the internal booking procedures, but I expected professional service based on the confirmation I received. I explained that I was already en route for the service, but she shouted at me and told me she was doing me a favor. On arrival, she repeated the same claim and insisted I must only book directly with her and not through the official Mazda number. I remained calm, thinking maybe she was just having a bad day.

The second incident happened on 13 June 2025. I arrived at 07:00 and was first on the service list. I asked if the service could be expedited as I had another engagement. Tristina agreed to notify me once the vehicle was ready. After waiting until 12:00 with no feedback, I followed up with her. She said the vehicle was at the wash bay and promised to send the courtesy vehicle to fetch me. That never happened. After waiting an hour, I eventually booked a Bolt at my own cost to get back to Mazda. When I arrived, I found her on a call arranging transport for another customer, while my car was already parked outside—finished and ready—but I had not been informed.

This entire experience has left me with no confidence in the service at Mazda Midrand. I cannot, in good conscience, recommend it. While I am hesitant to label her as ******, her behavior has repeatedly suggested a level of disregard and disrespect that feels targeted.