HATFIELD MAZDA PINETOWN POOR CUSTOMER SERVICE

Sometime in September 2024 I drove into Mazda Pietown an reported to Dario, the Service Manager that I was hearing a strange noise when reversing the car. The car was briefly inspected and nothing untoward was found. I took the car in for a service 42,093 km on 15/10/2024 where I reported a noise. The Service invoice was endorsed "on reverse there is a grinding noise - could not verify noise - brakes are still good. Next service due 60,000 km or before 15/10/2025 whichever occurs first. Front and back brake pads 5 mm I was not given the option to change my brake pads. on 3/12/2024 I took the vehicle back to Mazda reporting the same noise issue. This was at 44,037 km. The report indicates the tech tested the vehicle and states "inspected brakes - brake life still has enough life" Once again the indications were that all was good with the brakes until the next service. On 18/09/2025 I took the vehicle in and reported a major brake shudder. I requested that Dario tested the car himself. I was contacted by the service reception who advised me that both front and rear brake sets were in poor condition and would have to be replaced. The cost indication was R 16,700 for front and R9,600 for rear. I was given an option for generic at R6900 for front and R7600 for rear. I made alternative arrangements. The service provider I used advised me the rear brakes still have life in then and do not need to be changed until the next service or after. The front brakes were charges with generic Ferodo at a fraction of the generic price quoted. My view is that Mazda Pinetown placed myself and my wife in danger by not correctly assessing the remaining life in the front brake pads which were clearly worn below the 5mm limit and giving me the option to change these at the December service while they had the opportunity to do so. They have responded to a loyal Mazda Customer (I have owned 3 Mazdas in the last 20 years) by trying to unfairly profit out of my dilemma. I will certainly never deal with Hatfiled Mazda again or purchase another Mazda vehicle.