Customer service

I just picked up after 3 days that my permit has expired and no one has called to advice on status of my disc. What if I had received a ticket. When I sent a message I was informed that they have the disc, however the person who was helping me was on leave. Secondly, when car tracker was installed they found a spaner in the engine. Thirdly i was advised to bring the car back in January for polishing, am still waiting