I bought the double Futon special, emailed the POP as instructed and haven't heard anything for the past 40 hours

I bought the double Futon special, emailed the POP as instructed and haven't heard anything for the past 40 hours. Not even a single acknowledgement of the POP receipt. When I try to call the number, it's either someone fami**** with the company, but not associated with it, that answers the phone. Or, you go straight to voicemail using a different number of theirs. Emails go answered until you're eventually pushed to file an NC complaint. Thanks for nothing!