Futurama
Claimed Business
AI Review Summary
Based on recent customer reviews, Futurama receives strong praise for its knowledgeable and attentive sales staff, with team members like Michael, Kyle, and Angus frequently highlighted for professional, responsive communication and genuine willingness to assist. Delivery speed and packaging quality also earn positive remarks. However, recurring frustrations centre on after-sales service, particularly slow responses to product issues, inaccurate online stock availability, and unfulfilled delivery promises. Some customers report being misled by website listings showing items that are actually out of stock, leading to feelings of false advertising.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
505h 58mReply Time
71 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 505 hours 58 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
505h 58m
NPS Score
71
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 505 hours 58 min
Review Distribution
4.4|9 Reviews
Jun '25 - May '26
5(75%)
4(12.5%)
3(0%)
2(0%)
1(12.5%)
5(75%)
4(12.5%)
3(0%)
2(0%)
1(12.5%)
Frequently Asked Questions About Futurama
Based on recent customer reviews, Futurama receives strong praise for its knowledgeable and attentive sales staff, with team members like Michael, Kyle, and Angus frequently highlighted for professional, responsive communication and genuine willingness to assist. Delivery speed and packaging quality also earn positive remarks. However, recurring frustrations centre on after-sales service, particularly slow responses to product issues, inaccurate online stock availability, and unfulfilled delivery promises. Some customers report being misled by website listings showing items that are actually out of stock, leading to feelings of false advertising.
Futurama has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 505 hours 58 min. Hellopeter has tracked Futurama across 698 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTO
Tinus O
1 reviews | Active since Jan 2020
26 Jan 2026, 11:56
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
Helpful (0)
|Replies (0)TO
Tinus O
1 reviews | Active since Jan 2020
26 Jan 2026, 11:56
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
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Replies (0)DD
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Lorna M
1 reviews | Active since Jan 2020
5 Dec 2025, 14:26
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
Helpful (0)
|Replies (0)LM
Lorna M
1 reviews | Active since Jan 2020
5 Dec 2025, 14:26
Futurama - fantastic
We are very happy with the service and goods we purchased from them. Very efficient with the order and we received our goods three days later. Packaging was also fantastic and after service follow up. Definitely worth buying from them.
0
Replies (0)NS
Natalie S
1 reviews | Active since Jan 2020
11 Aug 2025, 13:18
Great Service
I had an outstanding experience with Kyle from Futurama. From start to finish, his service was professional, efficient, and exceeded my expectations. I highly recommend Futurama and Kyle to anyone looking for top-notch service. It’s rare to find a company that combines quality, reliability, and excellent customer care so seamlessly. Keep up the great work!
Helpful (0)
|Replies (0)NS
Natalie S
1 reviews | Active since Jan 2020
11 Aug 2025, 13:18
Great Service
I had an outstanding experience with Kyle from Futurama. From start to finish, his service was professional, efficient, and exceeded my expectations. I highly recommend Futurama and Kyle to anyone looking for top-notch service. It’s rare to find a company that combines quality, reliability, and excellent customer care so seamlessly. Keep up the great work!
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Gareth S
1 reviews | Active since Jan 2020
5 Aug 2025, 07:27
Great service
My original item I ordered was out of stock but Kyle Burns sorted me out quickly with a similar option. It’s alway a great experience to shop at Futerama the stall are all very helpful and professional. Thanks guys keep up the good work.
Helpful (0)
|Replies (0)GS
Gareth S
1 reviews | Active since Jan 2020
5 Aug 2025, 07:27
Great service
My original item I ordered was out of stock but Kyle Burns sorted me out quickly with a similar option. It’s alway a great experience to shop at Futerama the stall are all very helpful and professional. Thanks guys keep up the good work.
0
Replies (0)LC
Liron C
1 reviews | Active since Jan 2020
17 Jul 2025, 09:23
Great company
Great experience and very helpful customer service. Michael from the Sommerset West branch kept me updated the entire time and went out of his way to provide some of the best customer service I've experienced
Helpful (0)
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SA
Sa'diyah Abrahams
1 reviews | Active since Jan 2020
24 Jun 2025, 12:47
Top service from Angus McHenry
What excellent service received from Angus McHenry. From the enquiry and asking guidance with regards to the best option as a gift for hubby for his birthday to the purchasing and the questions i had. Could not have asked for a better sales executive to handle everything. Thanks a million Angus for you professionalism with everything its really appreciated. Happy customer and happy birthday boy lol.
Helpful (0)
|Replies (0)SA
Sa'diyah Abrahams
1 reviews | Active since Jan 2020
24 Jun 2025, 12:47
Top service from Angus McHenry
What excellent service received from Angus McHenry. From the enquiry and asking guidance with regards to the best option as a gift for hubby for his birthday to the purchasing and the questions i had. Could not have asked for a better sales executive to handle everything. Thanks a million Angus for you professionalism with everything its really appreciated. Happy customer and happy birthday boy lol.
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Replies (0)