Unfulfilled Promise and Lack of Communication from Future Estate Agent

I regret to share my deeply disappointing experience with Future Estate Agent regarding a promise made during their Yellow Campaign. I participated in this campaign over two years ago, enticed by their offer of a free double door fridge upon using their services to purchase a house. Regrettably, this promise remains unfulfilled to this day.

The most frustrating aspect of this ordeal has been the severe lack of communication from Future Estate Agent. Despite numerous attempts to reach out, their communication has been non-existent or, at best, vague and unhelpful. Whenever contacted, their manager Thando offers little to no follow-up, consistently citing the excuse that they are awaiting the supplier without any commitment to a resolution, feedback, or turnaround time.

It's disheartening to witness such a disregard for customer satisfaction and the fulfillment of promised incentives. What's more concerning is that my case is not an isolated incident. Future Estate Agent also owes another client an outstanding amount of R2500, pending since 2021, without any indication of resolution.

I write this review as a cautionary tale for potential clients. Future Estate Agent fails to honor their commitments, lacks transparency in communication, and fails to address outstanding issues promptly. It's imperative for individuals to note this concerning pattern before engaging with their services.

In conclusion, the unfulfilled promise of the free fridge, combined with the ongoing lack of communication and unresolved issues for over two years, showcases a concerning trend. Future Estate Agent's failure to fulfill promises and their apparent disinterest in rectifying outstanding matters raises serious doubts about their credibility and commitment to customer satisfaction.