EK
Emmanuel K
Active since Dec 2017
3
Reviews
0
Industries
Reviews
3 reviews25 months ago
Disappointing Service Experience at Proline Panel Beater: A Cautionary Tale
I'm utterly disappointed with the service I received from Proline Panel Beater following a car accident in October 2023. Unfortunately, my insurance directed me to their workshop, and since then, my experience has been nothing short of a nightmare. Upon retrieving my car in December, I immediately noticed missing clips on my sun screen shield. Despite promptly notifying the workshop, the issue remained unresolved. Subsequently, in January, I booked my car for repairs due to a malfunctioning high brake light. Little did I know that this would be the start of an enduring ordeal. The repair process dragged on for a full month, with sporadic and unconvincing email correspondence regarding the unsatisfactory progress. Finally, in March, my car was returned to me, albeit with a new problem – additional missing parts. Once again, I brought this to the attention of Proline Panel Beater, only to be met with silence. Their lack of accountability is alarming. Each visit to their offices is met with excuses, conveniently blaming absentee managers and departing consultants. It's evident that communication with clients is not a priority for them. Entrusting your car to Proline Panel Beater and agreeing with your insurer to use their services is a recipe for disaster. I strongly advise against it. Their disregard for customer satisfaction and unwillingness to rectify their mistakes make them a liability rather than a solution. Save yourself the trouble and seek alternative options for your car repairs.
0 replies
26 months ago
Dissatisfactory Service Experience
I am writing this review to express my extreme dissatisfaction with the service I have received from Proline Autobody Wynberg JHB. This review reflects upon a series of issues I have encountered, ranging from missing car clips to ongoing communication problems and questionable practices. To begin with, my initial experience with Proline Autobody Wynberg JHB was marred by the discovery of missing car clips after a repair service. Despite raising this issue, there was a lack of transparency and accountability in addressing the matter. Subsequent attempts to communicate with the service provider were met with delays and vague responses, leading to further frustration. Moreover, my recent experience has only exacerbated my concerns. I find it unacceptable that I am currently being provided with a courtesy car that promotes sales of a particular car brand, especially considering that I have no affiliation with the company. This lack of consideration for my preferences and needs reflects poorly on the professionalism of Proline Autobody Wynberg JHB . Furthermore, I am deeply troubled by the lack of transparency and accountability demonstrated by Proline Autobody Wynberg JHB . There seems to be a pattern of communication breakdowns and delays in addressing customer concerns, which is unacceptable for a service provider of their caliber. At this point, I am left questioning whether the treatment I am receiving is influenced by factors beyond the scope of professionalism, such as race or other discriminatory practices. It is deeply concerning that such suspicions even arise in the context of a service provider, and it speaks to the urgent need for Proline Autobody Wynberg JHB to reassess their approach to customer service and equality. In conclusion, my experience with Proline Autobody Wynberg JHB has been nothing short of disappointing. From missing car clips to ongoing communication problems and questionable practices, I have been left feeling frustrated and disheartened. I urge Proline Autobody Wynberg JHB to take immediate action to rectify these issues and restore faith in their services. Sincerely, Kebonethebe Emmanuel
0 replies
28 months ago
Unfulfilled Promise and Lack of Communication from Future Estate Agent
I regret to share my deeply disappointing experience with Future Estate Agent regarding a promise made during their Yellow Campaign. I participated in this campaign over two years ago, enticed by their offer of a free double door fridge upon using their services to purchase a house. Regrettably, this promise remains unfulfilled to this day. The most frustrating aspect of this ordeal has been the severe lack of communication from Future Estate Agent. Despite numerous attempts to reach out, their communication has been non-existent or, at best, vague and unhelpful. Whenever contacted, their manager Thando offers little to no follow-up, consistently citing the excuse that they are awaiting the supplier without any commitment to a resolution, feedback, or turnaround time. It's disheartening to witness such a disregard for customer satisfaction and the fulfillment of promised incentives. What's more concerning is that my case is not an isolated incident. Future Estate Agent also owes another client an outstanding amount of R2500, pending since 2021, without any indication of resolution. I write this review as a cautionary tale for potential clients. Future Estate Agent fails to honor their commitments, lacks transparency in communication, and fails to address outstanding issues promptly. It's imperative for individuals to note this concerning pattern before engaging with their services. In conclusion, the unfulfilled promise of the free fridge, combined with the ongoing lack of communication and unresolved issues for over two years, showcases a concerning trend. Future Estate Agent's failure to fulfill promises and their apparent disinterest in rectifying outstanding matters raises serious doubts about their credibility and commitment to customer satisfaction.
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1 Star
3 (100%)